Digital Product Lead - iCare Connect

Job Title: Digital Product Lead - iCare Connect

Location: Cambridge, MA OR Morristown, NJ

About the Job

At Sanofi, we’re committed to providing the next-gen healthcare that patients and customers need. It’s about harnessing data insights and leveraging AI responsibly to search deeper and solve sooner than ever before.

Sanofi (NYSE: SNY) is a leading global integrated healthcare company that discovers, develops, and distributes therapeutic solutions to improve the lives of everyone. The company works to prevent and treat the diseases of today, as well as those we may face tomorrow. With over 100,000 dedicated professionals in more than 100 countries, Sanofi is devoted to advancing healthcare around the world. 

Sanofi is an equal opportunity employer that embraces diversity to foster positive, innovative thinking that will benefit people worldwide. Sanofi is also committed to employing qualified individuals with disabilities and, where warranted, will provide reasonable accommodation to applicants, as well as its employees.

Sanofi operates across multiple therapeutic areas including General Medicines, Specialty Care, Vaccines and Consumer Healthcare. The role of Digital Product Manager will focus on Sanofi’s Specialty Care (externally known as Sanofi Genzyme). Specialty Care focuses on rare diseases, rare blood disorders, multiple sclerosis, oncology, and immunology. We help people with debilitating and complex conditions that are often difficult to diagnose and treat. Our approach is shaped by our experience developing highly specialized treatments and forging close relationships with physician and patient communities. We are dedicated to discovering and advancing new therapies, providing hope to patients and their families around the world. Learn more at www.sanofigenzyme.com.

The Global Digital Team for Specialty Care is focused on driving and accelerating digital transformation via delivery of digital products (marketing technology platforms, digital therapeutics, etc.) across the different therapeutic areas and directed at patients, physicians and/or payers. This team works to implement Sanofi’s Digital strategy by bringing dedicated expertise internally at Sanofi and externally with digital health and/or technology partners to build the core digital foundation and drive growth thru digital across all business areas. 

The Digital Product Owner, iCare is responsible for the successful design, build, and implementation of Sanofi’s digital product line focused on patient support. Some of the products in the product line include, iCareConnect (Salesforce HealthCloud), iCareMarketing (Salesforce Marketing Cloud) and iCareEvents (Veeva Events Management). We have various therapeutic areas within Sanofi’s specialty care division already live in the ecosystem while we are working on bringing a few other therapeutic areas on.  In this role, the DPO will collaborate with the therapeutic area business leads and other digital product owners on the team to design, build, and implement a solution using Agile methodology. Strong collaboration and understanding across stakeholders will be critical to ensure iCare supports the needs of relevant cross-functional business partners in an efficient manner. The candidate must be solution-oriented, operationally savvy, creative, highly organized, flexible, and adept at working with multiple matrix teams, including external vendors. The position will report to the Product Line Owner, iCareConnect and is based in Cambridge, MA.

We are an innovative global healthcare company with one purpose: to chase the miracles of science to improve people’s lives. We’re also a company where you can flourish and grow your career, with countless opportunities to explore, make connections with people, and stretch the limits of what you thought was possible. Ready to get started?​

Main Responsibilities:

• Responsible for helping with the product backlog with a goal to deliver on commitments on time, on budget and in line with business requirements

• Collaborates with business product owners and iCare users to understand and document user flows and processes to ensure that the voice of the customer is incorporated into the product design

• Works cross functionally across the digital organization specially with other digital product owners as well as customer experience team

• Document and prioritize product specifications including goals, use cases, user stories, and business requirements

• Continuously develops and communicates the value to the development teams and defines the features of the system

• Contributes to the definition and maintains the Non-Functional Requirements (NFRs) to help ensure that the solution meets relevant standards and other system quality requirements

• Manages the flow of work through the program Kanban and into the program backlog

• Collaborates with other product owners for release management through the hypercare phase

• Comfortable consulting with cross functional partners like legal, compliance, quality when needed

About You

Qualifications:

• Bachelor's degree.

• Strong business analysis experience preferably on the patient services side

• Demonstrated strong communication skills and customer service mindset

• Completed training or certification in agile.

• Experience managing external vendors.

• Working knowledge of the regulatory environment.

Preferences:

• Experience with Salesforce systems – HealthCloud, Salesforce Marketing Cloud, Experience Cloud, Veeva Events

• Demonstrated ability to work collaboratively as part of a matrix team

• Proven ability to lead and influence teams without direct authority

• Patient Support Services or other bio-pharmaceutical experience is a plus

• Proven ability to communicate and present effectively to cross-functional and cross-organizational teams in a matrix environment

• Strong leadership and analytical skills, ability to deliver on project objectives in a timely manner required

Regular travel in the United States and Europe. Occasionally travel to other areas, as well.

Why Choose Us?

• Bring the miracles of science to life alongside a supportive, future-focused team.

• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.

• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.

• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave.

Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.

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All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs, and additional benefits information can be found here.