Director, Strategy and Operations - NA Omnichannel

Job Title: Director, Strategy and Operations - NA Omnichannel

Location: Cambridge, MA

About the Job

Our Team:

The new Go-to-Market Capabilities (GTMC) organization is designed to drive best-in-class capabilities across the board, to bring value and excellence in Sanofi’s commercial operations across its global organization and in local markets. This will be achieved through process and tool standardization, the removal of barriers between business units, and reduction in capability duplication.

The North America Go-To-Market Capabilities Omnichannel team (NA GTMC OC) will support Sanofi’s North American brand marketing teams to execute meaningful, customer centric, agile marketing across all of Sanofi’s channels. The team includes end-to-end campaign management capabilities, channel experts, day-to-day operations leads, and a transformation function responsible for the organization and delivery of continuous improvement to marketing operations processes.

The NA GTMC OC team has been created to:

• Unlock true cross-brand omnichannel marketing capability and integrating innovations that accelerate brand marketing outcomes

• Free up capacity in marketing teams to focus on brand and content strategy

• Accelerate and standardize omnichannel operations processes

• Improve sharing of best practice

• Clarify accountabilities for day-to-day marketing activities, as well as long term improvement efforts

• Realize efficiencies and economies of scale across the North America and Global marketing organizations

We are an innovative global healthcare company, committed to transforming the lives of people with immune challenges, rare diseases and blood disorders, cancers, and neurological disorders. From R&D to sales, our talented teams work together, revolutionizing treatment, continually improving products, understanding unmet needs, and connecting communities. We chase the miracles of science every single day, pursuing progress to make a real impact on millions of patients around the world.

The Director, Strategy and Operations - NA Omnichannel is responsible for driving the US Omnichannel governance, budgeting, project management, Hub/Digital alignment , prioritization and communication processes.  While this role is individual contributor, this is a leadership role and will be responsible for implementing strong governance, driving ruthless prioritization, and leading large complex multi-function projects.  

This position will report to the Head of Omnichannel capabilities, North America and will be based in Cambridge, MA

Responsibilities

Together with OC leads, co-develop and implement the OC strategy to:

• Effectively plan OC resources across US, Hub, and Global organizations in a OneSanofi first approach
• Own US and coordinate with Global /Digital roadmap to drive next generation OC capabilities
• Own, but jointly create, Gen AI/ future state roadmap for US OC

Effectively drive the management of One Sanofi GTMC North America budget and hub resource allocation

• Develop and effectively communicate the North America OC budget and ensure alignment of budget Global GTMC to ensure no duplication of efforts
• Track project spend to enable dynamic resourcing allocation/highlight risks
• Drive optimal resourcing and allocation of North America aligned hub resources
• Lead North America OC Strategic Resource Planning

Act as an PMO to drive OC projects through the organization:

• Drive collaboration across GTMC Global COEs and US organization ensuring to avoid duplication.
• Manage the Quarterly Business Review process for Business Operations activities. Ensure clear, measurable goals are established, understood and executed against by each functional resource supporting the brand.
• Lead US OC budgeting process and alignment with global GTMC
• Align and report upon US OC performance to GBU’s
• Aligning to a common framework and set of guiding principles shared with GTMC.
• Foster innovative solutions and a design-thinking approach that accounts for key US needs while being aligned with broader GTMC strategies.
• Assess and implement novel methodologies / frameworks in coordination with GTMC COEs to accelerate meaningful insights to inform brand / development plans in a manner that keeps pace with the speed of the critical US market.
• Overall program/project management for US OC digital transformations
• Drive cross-functional awareness & management of interdependencies 
• Manage indirect team members for launches and various projects
• Development of recommendations jointly with the business units and senior leadership
• Preparation and presentation to management of findings and implementation plans

Education Requirements

BA/ BS degree required, a scientific degree (either MS/ PhD) with a concentration in marketing and/or quantitative fields is preferred

Skills and Competencies

• A minimum of 10+ years of experience in the pharmaceutical industry; equivalent combination of education (MA, MS, MBA / PhD) and / or relevant consulting experience may be considered
• Strong understanding and experience managing large complex digital or data projects.  PMP or Agile certification preferred
• Experience within Digital marketing or experience launching highly technical systems/programs is preferred
• Strong Knowledge of OC industry standards and US Pharmaceutical analytics ecosystem
• Demonstrated ability to drive to deadlines, balance competing priorities, and ensure high quality
• Experience with vendor-side market research or CI firm and/or consulting firm strongly preferred
  ​

Soft Skills

• Successfully lead both by influence and directly, in a highly matrixed environment
• Effectively and confidently communicate to various audiences, including senior leadership
• Synthesize complex ideas to simple
• Champion an integrated insights approach with the know-how and ability to teach the team to develop brand implications from market research findings, not just a summary of the data and developments
• Possess strong learning agility and high degree of curiosity with a focus on detail, accuracy and problem solving
• Have a strong work ethic and is personally motivated
• Think strategically in an ambiguous environment and flex and pivot as the business requires
• Demonstrate EQ and leadership skills

Why Choose Us?

Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.​

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All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs, and additional benefits information can be found here.