Senior Credit & Collection Analyst

Senior Credit & Collection Analyst

• Location: Chattanooga, TN

• Grade: L1-2

• Hiring Manager: Carlos Molina

About the job

Are you ready to shape the future of Consumer Health? Your skills could be critical in helping our teams accelerate progress. Join our Credit and Collections team as Senior Credit & Collection Analyst where you will be responsible for delivering credit & collections management services to CHC North America and Latam for Sanofi entities within CHC perimeter as per their respective Service Level Agreements.

Opella, the Consumer Healthcare business unit of Sanofi, is the purest and third-largest player globally in the Over-The-Counter (OTC) & Vitamins, Minerals & Supplements (VMS) market. 

We have an unshakable belief in the power of self-care and the role it can play in creating a healthier society and a healthier planet.

That’s why we want to make self-care as simple as it should be by being consumer-led always, with science at our core.

Through our unique and balanced portfolio of more than 100 loved brands, including 15 global and local high-growth challengers such as Allegra, Dulcolax and Buscopan, we deliver our mission: helping more than half a billion consumers worldwide take their health in their hands. 

This mission is brought to life by an 11,000-strong team, 13 best-in-class manufacturing sites, and 4 specialized science and innovation development centers.

We are also proud to be the first major fast-moving consumer healthcare company to achieve B Corp certification.

Join us on our mission. Health. In your hands.

Main responsibilities:

• Deliver credit & collections management services to the GBS Americas HUB in Chattanooga and CHC North America and Latam for Sanofi entities within CHC perimeter as per their respective SLAs.

• Review customer credit data and assess customer credit risk for new & existing customers, including collecting and analyzing internal and external data.

• Credit control activities: Check credit availability, manage blocked sales orders, and document cases.

• Collection activities: Review AR ageing reports, perform collection & dunning, and determine appropriate escalations & follow-up actions.

• Dispute & Claims management: Qualify and create disputes identified by Ci2C and manage dispute resolution under Ci2C responsibility.

• Contribute to periodic reviews and updates to credit policy and guidelines and credit management operational framework, including business reviews.

• Deliver operational KPIs and comply with Sanofi policies and guidelines, participate in continuous improvement initiatives, and develop expert-level knowledge of activities in scope.

About you

• Degree in accounting or finance preferred.

• Ability to interact with internal and external clients in a professional manner.

• Team player, able to work collaboratively transversally and with Ci2C front line teams with an end-to-end mindset.

• Good communication skills

• Attentive to customer needs and feedback

• 2-3 years’ experience in Credit & Collections preferred. 

• Fluent in English; knowledge of Spanish is desirable.

Why choose us?

• Bring the miracles of science to life alongside a supportive, future-focused team.

• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.

• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.

• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave.

All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs, and additional benefits information can be found here.