FFE Ops BA

We are an innovative global healthcare company, committed to transforming the lives of people with immune challenges, rare diseases and blood disorders, cancers, and neurological disorders. From R&D to sales, our talented teams work together, revolutionizing treatment, continually improving products, understanding unmet needs, and connecting communities. We chase the miracles of science every single day, pursuing progress to make a real impact on millions of patients around the world.

About us

At Sanofi, we chase the miracles of science to improve people’s lives. All our decisions are taken with our most important stakeholder in mind – the patients.

Having a rich history of innovation that dates back over 100 years, Sanofi more than ever stays true to its commitment to transform the practice of medicine by providing potentially life-changing treatments and the protection of life-saving vaccines to millions of people. This history includes the first treatments for many rare diseases and the establishment of standards of care in diabetes and cardiovascular disease. Sanofi’s commitment to public health has helped protect hundreds of millions of people from influenza every year for decades and pushed polio to the brink of eradication, while its scientific vision has led to breakthrough innovations in the treatment of inflammatory diseases.

~ 43.07Bn€ Net Sales FY23

~ 90 countries

~ 91K employees

~ 59 manufacturing sites

~ 20 R&D sites

Strategic context:

Go To Market Capability (GTMC) organization aims for:

• Centralization of Go-to-Market excellence and operational tasks across GBUs

• Harmonizing best-in-class capabilities with strengthened global support while verticalization of reporting within GTMC from local to global,

• Defining clear ways of working and bringing clarity on interfaces with GBUs, Digital, and executional support on commercial operations form Sanofi hubs to optimize process excellence and efficiency.

Sanofi Greater China is facing a high pace of changes aiming at making the organization across GBUs more agile and impactful organization, adapting the constantly and proactively the resources to the environmental changes.

The core responsibility of the FFE Ops AI Business Analyst is to leverage Sanofi's AI tools to assist the FFE team in delivering services more efficiently and with higher quality across various daily business enablement processes. This role will extensively participate in GOP analysis, process analysis and decomposition, and ultimately implement business data analysis/simulation tool development and design, driving digital transformation and intelligent upgrade of business processes.

Main responsibilities:

• Participate in in-depth research of GOP (General Operating Procedures) and Ground Rules, analyze business current state, and develop feasible implementation plans

• Participate in critical FFE business processes including territory optimization, customer segmentation, and report generation; design, develop and deliver innovative AI solutions

• Responsible for daily ServiceNow ticket support for platforms such as CRM and business planning, continuously analyze and optimize process efficiency

• For ad-hoc platform support and business requirements, quickly analyze feasibility and provide effective solutions or workarounds

• Provide AI tool usage training for team members to enhance overall team digital capabilities

• Collaborate with cross-functional teams to ensure AI solutions align with business objectives

• Continuously track AI technology development trends and explore potential applications of new technologies in FFE business scenarios

About you

Education:

• Bachelor's degree or above in Computer Science, Information Technology, Data Science, or related fields

Experience & knowledge:

• Solid theoretical knowledge of AI technologies (machine learning, natural language processing, large language models, etc.)

• Familiarity with agile development management frameworks (Scrum, Kanban, etc.)

• Work background in pharmaceutical/life sciences companies, familiar with sales enablement processes and methodologies

• Practical experience in IT service delivery or business process optimization

• Familiarity with data visualization tools (such as Power BI, Tableau, etc.)

• Understanding of CRM system configuration and application (such as Veeva, Salesforce, etc.)

• Project management experience or relevant certifications (PMP, PRINCE2, etc.)

Core competencies:

• Courage to Challenge: Dare to face pressure and challenges, maintain resilience and positive attitude in complex environments

• Growth Mindset: No self-imposed limitations, continuously pursue excellence, embrace change and innovation

• Team Collaboration: Excellent teamwork spirit, able to collaborate efficiently with colleagues from different backgrounds

• Innovative Thinking: Willing to try different approaches to solve problems, good at learning from failures and continuous self-improvement

• Results-Oriented: Focus on actual outcomes, able to complete tasks with high quality within specified timeframes

• Customer Awareness: Center on internal customer needs, provide high-quality service experience

• Proactivity: Actively identify problems and propose improvement suggestions, drive continuous business optimization