Clinical Educator, Tzield - Pennsylvania - Upstate NY - PA, NY

Job Title: Clinical Educator, Tzield - Pennsylvania - Upstate NY - PA, NY

Location: US Remote, Pennsylvania - Upstate NY (Pittsburg & Harrisburg, PA, Syracuse & Buffalo, NY)

About the Job

Provide best-in-class personalized patient services to ensure a positive patient experience in support of Sanofi General Medicines business priorities.  Driven by the complexity of patient identification, treatment administration intricacies, and access gateways, this role must support both internal and external care teams in the overall patient journey.

The Clinical Educator (CE) is a key field-based member of the Tzield Patient Services team and subject matter expert for Tzield and T1D. In this high touch role, the TEM will assist patients and caregivers with accessing Sanofi’s FDA-approved 14-day T1D infusion therapy. The CE provides disease and product information and on-going support, when appropriate, to T1D Patients and their caregivers.

The CE establishes and maintains a strong working relationship with the Endocrinology Health Care providers (MD, NP, PA), HCFs (Nurses, Pharm D, Leadership) and HHA nurses who provide in home care for our patients.  The CE provides sophisticated and in-depth education on the product and related access hurdles to ensure a seamless experience for patients.  He/she is a subject matter expert and critical thinker on disease state, product, administration, and services. 

The CE works collaboratively with cross-functional team members to facilitate timely and on-going access to therapy and have a high level of emotional intelligence to navigate both internal and external partners and customers.  They are solely responsible for ensuring that all patients given an opportunity to participate in our Patient Mentor program and facilitate the set-up and delivery of the interaction. CE's must also ensure full compliance with all corporate and industry policies and legal and regulatory requirements, for all field activities and report all AEs.

This is a regionally aligned field-based role.

We are an innovative global healthcare company, committed to transforming the lives of people with immune challenges, rare diseases and blood disorders, cancers, and neurological disorders. From R&D to sales, our talented teams work together, revolutionizing treatment, continually improving products, understanding unmet needs, and connecting communities. We chase the miracles of science every single day, pursuing progress to make a real impact on millions of patients around the world.

Main Responsibilities:

Responsibilities include but are not limited to:

• Leads education and awareness efforts of disease state, inheritance, diagnostic and product information to patients and families through telephone communication, live/virtual patient and family meetings, and patient education programs. Facilitates a Patient Mentor program by setting up and moderating a 1:1 interaction for new patients.

• Assesses all enrolled patients’ needs and develops action plans that facilitate the treatment process as recommended by patient’s healthcare provider.

• Works with cross functional partners to identify patient specific barriers and develop action plans for resolution.  Demonstrates accountability for action plan execution and drives for success and results.

• Supports the complex pull through process of Tzield patients by maintaining excellent communication with Matrix team, HCPs and the Patient. Provides ongoing education to the HCPs regarding the infusion process based on the approved PI.

• Delivers in-depth disease and product in-services, for home health care providers of patients receiving Sanofi treatment within the home to ensure optimal care and adherence to prescribed dosing.

• Maintains expertise through continuing medical and scientific education including attendance at relevant symposium, scientific workshops, preceptorships, and review of key journals, and successful completion of internal training programs.

• Increases disease awareness by completing community and healthcare advocate educational outreach programs.

• Meets documentation requirements in CRM system to facilitate tracking of critical metrics.

• Delivers on key objectives established annually.

• Participate/travel to Patient support programs as needed.

• Must be able to travel extensively (60 to 80%)

• Ensures full compliance with all corporate and industry policies and legal and regulatory requirements, for all regional commercial activities.

About You

Knowledge, Skills & Competencies:

• Communicate any treatment barriers to the prescriber/office staff.

• Ability to appropriately safeguard confidential and sensitive information.

• Excellent presentation skills

• Experience with medical and pharmacy benefit products.

• Empathetic listening skills

• Language requirements: English required and bilingual Spanish preferred.

• Requires technical skills to effectively navigate and learn multiple complex platforms

Basic Qualifications

• Bachelor’s/Master’s Degree in Health Care/ Life Sciences/ Nursing

• 3-5 years of Industry experience

• Experience in biotechnology/pharmaceutical industry

• Prior product launch experience

• Ability to present to small and large groups of patients, caregiver and Health Care professionals.

• Ability to travel up to 80% within a territory is required; ability to travel to meetings/trainings/programs as necessary - additional travel will be required within the assigned geography.

• Valid Driver’s License

Preferred Qualifications

• Previous commercial and/or clinical experience with IV infusions is preferred.

• Previous T1 Diabetes experience strongly preferred, CDE certification.

• 3–5+years previous experience in a field-based commercial or medical role in a pharmaceutical or biotech company desired

• Familiarity with managed care and particularly “buy and bill” therapy as well as with reimbursement for infused therapies.

• Demonstrated success working within cross-functional teams, including the ability to collaborate across functions in a field-based role.

• Excellent strategic thinking, analytical, and communication skills required.

• Strong understanding and experience supporting Sanofi products and services in the HCP and Infusion Center settings.

• Outstanding interpersonal skills, including building strong working relationships, and managing and resolving conflict.

• Demonstrates initiative, teamwork and accountability.

• Strong organizational skills and ability to adapt to change and react constructively in a high-energy and fast paced environment.

Travel Requirements

• ~60-80% travel, depending on geography.

• Ability to travel to meetings/trainings/programs as necessary.

Why Choose Us?

• Bring the miracles of science to life alongside a supportive, future-focused team.

• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.

• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.

• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave.

This position is eligible for a company car through the Company’s FLEET program.

Candidates must complete all fleet safety training and must maintain an acceptable driving record regarding accidents and incidents.

Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.

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All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs, and additional benefits information can be found here.