Passer au contenu principal
Deux femmes en blouse blanche regardent ensemble un écran d’ordinateur

Workplace Experience Operations Lead

Gand, Belgique Permanent Posté le   Jun. 16, 2025 Expire le   Jul. 17, 2025
Postulez maintenant
  • Location: Gent, Belgium
  • Job type: Permanent, Full time

About the job

This role is part of the Workplace Experience team in the Ghent R&D site of Sanofi. The mission of this department is to “offer the best workplace experience to all Sanofi employees to allow them to bring the best version of themselves at work”. It is our ambition to “transform our Facility Management model towards Hospitality Management through innovation, digitalization and a new mindset to enhance the user experience”.

The Facilities Operations Lead plays a strategic leadership role in realizing Sanofi's mission by ensuring that both people-oriented services and technical systems are consistently aligned with Sanofi's high standards for workplace experience. The Operations Lead drives innovation, service excellence, and continuous improvement across all facility functions, including hospitality services (like catering, reception, security & cleaning) and technical systems (like HVAC, electricity, laboratory gases, fire safety and other critical building infrastructure).

The Facilities Operations Lead plays a pivotal role within the Workplace Experience team at the Ghent R&D site, serving as a key liaison with internal partners such as HSE, Security and IT to ensure seamless coordination and service integration. This role acts as the primary coordinator for maintenance planning and service dispatching, with a key focus on the proactive management and upkeep of laboratory assets, which is essential to ensure the operational continuity and scientific productivity of the R&D environment.

The Operations Lead participates in the "on call duty" rotation schedule every few weeks to ensure availability for urgent and unforeseen interventions that are critical to maintain the proper and safe functioning of the organization. This position is designed with built-in redundancy, as each Operations Lead serves as backup for their counterpart, ensuring comprehensive coverage across all facility services.

Main responsibilities:

  • Oversee vendor management, ensure contractual obligations are being met.
  • Champion innovation in service delivery through data-driven analysis and stakeholder feedback.
  • Ensure enterprise-level compliance with all relevant QHSE standards and regulatory requirements.
  • Handle stakeholder communications and complaint resolution.
  • Project-manage high-impact Facility Management initiatives from conception to implementation.

Main interactions:

  • Internal: Facility Management, HSE, Business Process Operations, IT, Global Security, Scientists, ...
  • External: Landlord, Service providers, Auditors, ...

About you 

  • Bachelor's degree in Facility Management, Hotel Management or related field.
  • Minimum of 3-5 years’ experience in:
    • soft services management and/or hospitality.
    • managing building systems and/or supervising maintenance contractors.
  • Fluent in Dutch (native preferred) and English, both written and oral.
  • VCA certification (Safety for Operational Supervisors).
  • Experience with QHSE management systems.
  • Computer literacy (MS Office, CAFM/CMMS systems).
  • Valid driver's license.
  • Strong vendor/contract management skills.
  •  Excellent communication and interpersonal abilities.
  • Customer service orientation.
  • Problem-solving and conflict resolution skills.
  • Asset lifecycle and infrastructure management.
  • Risk assessment and mitigation.
  • Knowledge of relevant regulations and standards.
  • Demonstrated organizational and project management capabilities.

Why choose us?

  • At Sanofi, we believe in continuous learning and development. We encourage innovative thinking and welcome fresh ideas for process improvements and system optimizations.
  • An international work environment, in which you can develop your talent and realize ideas and innovations within a competent team.
  • An individual and well-structured introduction and training when you onboard.
  • You can create your own career path within Sanofi. Your professional and personal development will be supported purposefully.
  • As a globally successful and constantly growing company, Sanofi provides international career paths as well.
  • We offer a dynamic work environment where your contributions will have a direct impact.
  • Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.
  • Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
  • Drive implementation science, powerful crowdsourcing and open innovation , discovering the ways to bring science to live faster, contributing to a patient first mindset.
  • Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave.

#LI-EUR

Poursuivre le progrès. Découvrir l’extraordinaire.

Rejoignez Sanofi et entrez dans une nouvelle ère de la science – où votre parcours peut être aussi transformateur que le travail que nous accomplissons. Nous investissons en vous pour que vous alliez plus loin, accélériez votre réflexion et accomplissiez ce qui n’a jamais été fait auparavant. Vous contribuerez à repousser les limites, à bousculer les conventions et à concevoir des solutions plus intelligentes pour les communautés que nous servons. Prêt·e à poursuivre les miracles de la science et à améliorer la vie des gens ? Poursuivons le progrès et découvrons l’extraordinaire – ensemble.

Chez Sanofi, nous croyons dans l’égalité des chances, sans distinction de race, de couleur, d’ascendance, de religion, de sexe, d’origine, d’orientation sexuelle, d’âge, de citoyenneté, d’état civil, de handicap, d’identité de genre ou de tout autre critère protégé par la loi.

Postulez maintenant
Notre processus de recrutement
Préparer votre CV et postuler
Se préparer à l’entretien

  • Vous n'avez pas encore consulté aucune d'offres d'emploi

  • Vous n'avez pas encore enregistré d'offres d'emploi.

Homme au tableau blanc pointant vers la présentation et regardant un collègue

Évoluez
en tout point.

Repoussez vos limites. Développez votre carrière, votre réseau et apprenez quotidiennement auprès d’experts. Votre nouvelle équipe a besoin de votre énergie et de vos idées pour réaliser des avancées révolutionnaires.

Construisons ensemble un avenir
Illustration of map pins on globe

En savoir plus
sur ce site

Plan du site

Un monde de possibilités

Rejoignez notre communauté
de talents

Que pourrions-nous accomplir ensemble ? Chaque Sanofien travaille sur des projets qui ont un véritable impact sur la vie des gens.

Inscrivez-vous dès aujourd'hui et découvrez nos dernières opportunités dès qu'elles seront disponibles.

Inscrivez-vous aujourd'hui