A2R Digital Close Administrator

Job Title: Digital Close Administrator

Location: Hyderabad

Job Type: Fulltime/Permanent

About the job

Job purpose

The purpose of this Administrator role is to provide Level 2 administrative and technical support relating to Digital Close processes for the Blackline tool:

• For countries in project mode, be the point of contact in the admin team for the assigned rollout and support other administrators during the rollout of the A2R Digital close solution,

• For countries in run mode, support end-users' requests/incidents, submitted via the ticketing tools (ServiceNow and CARE).

Scope:

Blackline is rolled out globally. The solution covers:

• North America

• Europe

• International (Africa, Eurasia, Middle East, Latam & Brazil)

• AJPAC (Asia, Japan & Pacific)

Key Responsibilities

• Follow up with the business units to provide the necessary input and source data required to allow the optimal utilization of the A2R digital close solution.

• Work closely with Sanofi ITS Team, and vendor during implementation and testing of Digital Close (Close calendar, MJE, Transaction matching, and Reconciliation modules) to ensure that the final solution satisfies the user needs and meets the organization objectives

• Coordinate any testing and provide concise evaluation of issues encountered during implementation/testing/utilization of the A2R digital close tool and weekly updates on project status to the involved stakeholders

• Be the A2R digital close tool super user and system expert to enable user generated manipulation of parameter change and to assist in ‘train the trainer’ exercises

• Provide post implementation support to the members of the business teams with regards to utilization of the A2R digital close tool and further developments required

• Manage the day-to-day maintenance of A2R digital close systems – GL import and account set up/grouping/assignment, risk assignment, variance & risk analysis

• Change request process - Ticket management

• Perform administration, configuration, master data and maintenance activities which are mandatory for keeping the tool up and running

• ‘Control tower’ role: Primary points of contact for users and with ITS support (project/run), end to end from project start until and including live operations.

• Interface between all stakeholders.

• A2R digital close tools and process experts.

• Guardian of alignment of tool configuration and master data with Core Model

• Responsible for maintaining and providing the needed and required documentation for user access management and change management processes, as requested by internal and/or external auditors

A2R Digital Close project/roll out implementation:

• Configure system and jobs in Test & Production, in line with Core Model

• Set up master data files, collect data required from Business PM and integrate in system in Test & Production

• Quality check data loaded in Test & Production

• Support Business PM on trainings of the solution to end users

• Support ITS on the System Integration Testing

• Participate to the User Acceptance Tests, and resolve technical issues, when appearing, during the session

• Drive/perform issue resolution open issues during UAT

• Provide post go-live support in hypercare (Participate during the Daily calls, issues resolution, end-users support).

• ensure smooth future rollouts for the countries in project scope.

Run mode/operation

Case Management through Service Now & NOVA solutions:

• Change Request Management - user access management (NOVA & ServiceNow), master data management, new accounts, etc.

• Incident management - evaluation, issue solving, escalation to L3-ITS, liaising with users.

• System jobs monitoring

• Support business teams with their queries (ticketing tool or in project mode through generic email)

• Provide training sessions/demos to end-users in case required

• Implement and follow-up the implementation of new Core Model guidelines (master data alignment)

• Execute and follow-up on the modifications required after the Risk Assessment on account reconciliation

• Calculate and report on closing KPIs, follow-up on any exceptions and issues identified

• Act as first filter on the alignment to Core Model (identify the gaps, highlight any misalignments, work with the GPL to ensure alignment and exception handling)

• Monitor and follow-up on the status and count of user licenses in the A2R digital close production system

• Provide the requested and required proof/documentation to internal and external auditors

• Maintain and update the needed training documentation

About you

Job-holder requirements:

Education:  Graduate degree in accounting or finance or equivalent work experience, accounting background required (essential)

Experience: Extensive proven hands-on experience in GL accounting preferably in an international multicultural environment (essential)

Experience with software implementation (advantageous)

Core knowledge, competencies & skills:

Special Knowledge & Qualifications:

• Required Cadency and Blackline Experience (essential)

• Strong end user knowledge in SAP FI/CO (advantageous)

• Knowledge of Service Now Case Management tool (‘ticketing tool’) (advantageous)

• Knowledge/understanding of ITS architecture SAP/Blackline or Cadency - job management and scheduling (advantageous)

• Knowledge of Microsoft Office and expertise of MS Excel (essential)

• Fluency in English  

Competencies:

• Ability to work independently and take ownership of tasks and processes (essential)

• Attentive to detail and works with precision (advantageous)

• Action oriented, delivery driven, change agent (advantageous)

• Ability to interact with internal and external clients in a professional manner (essential)

• Team player, able to work collaboratively transversally and with A2R front line teams with an end to end mind set (essential)

• Ability to work independently and manage multiple priorities in parallel, organized with ability to prioritize multiple tasks (advantageous)

• Good communication and inter-personal skills to cope with local management, process/ control owners and IT, including capability of providing instructions, feedback and escalating issues when required (advantageous)

• Strong understanding of the end-to-end Account to Report (A2R) processes (essential)

• Knowledge of GL accounting and reporting (essential)

• Expertise and expert level knowledge of accounting processes and activities (essential)

• Strong problem solving, deductive and analytical skills (essential)

• Project management skills (advantageous)