Account Manager – GenAI

Job title: Account Manager – GenAI

• Location: Hyderabad

About the job

Strategic context:

Sanofi has currently the best and most robust pipeline of R&D and consequent new launches of our history. As new phase of Play-To-Win strategy, funding this pipeline and new launches is key to materialize the miracles of the science to improve people lives. Thus, as we enter the next phase, modernization of Sanofi is required as per the recent announcements on DRIVE, and in this respect, we are in the beginning stages of organizing the Go-to-Market Capabilities (GTMC) team at global level.

The GTMC organization will help us to drive best-in-class capabilities across the board and bring value and excellence in our commercial operations. This move is a key part of the aimed modernization of Sanofi and will allow us to focus on our priorities across our products, market and pipeline through the reallocation of resources and realizing the efficiencies of removing silos that exist between our business units, avoiding the duplication and overlapping of resources, standardizing our processes and tools, operating with a One Sanofi approach to accelerate our key capabilities development, and fostering the entrepreneurial spirit by speeding up the decision making.

As part of GTMC, vision of the Omnichannel pillar is the definition of Sanofi-wide best-in-class Omnichannel engagement strategy, including development of standards & best practices across markets and brand teams, as well as executional planning and support of local Omnichannel approaches (including change management). GTMC will also collaborate closely with Digital to provide consistent tools.

Our Hubs are a crucial part of how we innovate, improving performance across every Sanofi department and providing a springboard for the amazing work we do. Build a career and you can be part of transforming our business while helping to change millions of lives. Ready? As Account Manager - GenAI, within our Hyderabad Hub, you'll be responsible for supporting the Content Operations Hub Team, ensuring seamless business continuity and driving strategies aligned with global priorities in Content Operations, GenAI, and digital presence optimization.

Main responsibilities:

• Cross-Functional Collaboration: Act as a liaison between business partners, project sponsors, and project managers, ensuring alignment and accountability throughout the project lifecycle. Facilitate meetings with business partners, project managers, delivery leads providing direct updates on project status, production needs, and key next steps — organized by country, indication or therapeutic area.

• Meeting Facilitation & Decision Documentation: Facilitate project meetings with content Operations/Omnichannel/GTMC teams, driving productive discussions, capturing key decisions, and updating action items accordingly.

• Project Assessment: Support business partners in assessing brief submitted by project sponsors for each new project. Identify any gaps and missing information to be collected with the sponsor.

• Project Monitoring: Oversee the delivery of complex content production projects, working closely with business partner, project managers and delivery team.

• Milestone Tracking & Risk Mitigation: Supports the project managers in monitoring critical production milestones to ensure on-time delivery. Proactively communicate any risks, blockers, or delays to relevant stakeholders and propose solutions to keep projects on track.

• Talent Development: Collaborate with subject matter experts, resource manager and project leads to identify skill gaps, support upskilling initiatives, and align team capabilities with evolving business needs and provide proactive recommendations as needed.

• Upskilling and Change Management: Acts as a change agent to support the transformation related to DAI VINCI program and collaborate with OMNICHANNEL capabilities and operations change management team as needed. Fosters the implementation of new ways of working and helps training business partners and project managers on new tools or processes such as JIRA.

• Team Alignment: Partner closely with business partners and project managers to ensure consistent and transparent communication, fostering alignment across all project stakeholders.

About you

• Experience: >8 years of experience in content creation/optimization/operational excellence in medico-marketing/medical/commercial/Omnichannel domain for the pharmaceutical/healthcare industry/digital platforms; 3–5 years of experience in account management or a similar client-facing role; experience with GenAI/AI tools/platforms/Machine Learning platforms and incorporating these capabilities in content development/production/deployment is preferred; PMP or related certification a plus

• Soft skills: Proven track record of managing complex, cross-functional projects at scale; strong organizational and multitasking skills with keen attention to detail; stakeholder management; experience working in a matrixed environment with cross-functional teams (internal and external); strong organizational and time management skills; and ability to work independently and within a team environment

• Technical skills: Account management; Project management; Omnichannel operations; Pharma experience (including but not limited to therapeutic area/domain knowledge exposure; and/or content validation/upload/dissemination/publishing/deployment); familiarity with creative production workflows and/or agency experience is a plus; JIRA experience (including but not limited to workflow oversight); Veeva PromoMats/DAM/OneCRM/digital platforms experience is desirable

• Education: University degree level (Graduate degree, preferably in science). Additionally, relevant advanced/postgraduate degree in life sciences/pharmacy/similar discipline desirable

• Languages: Excellent knowledge of English language (spoken and written)

Why choose us?

• Bring the miracles of science to life alongside a supportive, future-focused team

• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally

• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact

• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave

• Play a key role in shaping and optimizing our content strategy, driving business growth and achieving impactful results

Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!