Analyst- Omnichannel Analytics

Main responsibilities:

Omnichannel involves engaging with customers via a combination of various communication channels and offering our customers the choice to consume relevant information using the channel most convenient to them, thus maximizing the customer experience. OneCRM program provides an optimized, omnichannel CRM platform common to Sanofi. It enables our customer-facing teams to benefit from a 360° view, a solid foundation to tailor customer interactions based on preferences.

The core of the role is to be a trusted business partner having deep data mining expertise and a strong analytical skill set. The role will partner with the GBU Business Transformation team to support with data analysis, generating reports, identifying gaps and alignment of reporting across countries.

•Will assist in managing adhoc and regular reporting requests

•He/she will ensure reporting and follow ups on Project Management activities, project resources, budget, and timelines

•He/she will ensure on time and accurate delivery of all analytics and dashboard requirement by collaborating with relevant stakeholders

•He/she will ensure dashboards and metrics are maintained as per requirements

•Responsible for access management of all Smartsheet trackers and Dashboard 

•Ensuring data consistency across all dashboards and analytics requirements

•Pro-actively identifying analytical requirements 

•Developing SOPs for dashboards and other analytical needs

•Providing training on analytical tools and usage

•Building advance tools and automate or improve processes for analytical and other needs.

People:

Maintain effective relationship with internal peers and the end stakeholders

Liaise and coordinate with colleagues in global and local teams to understand their requirements

Co-ordinating and performing QC Activities

Performance:

Provide monitoring reports, verification reports as per agreed timelines and quality

Data Quality assessment: Identify abnormalities in the data monitored and develop report as per regulatory requirements

Process:

Ensure on time and accurate delivery of all analytics and dashboard requirements

Ensure data quality and consistency is maintained throughout the lifecycle of tracker/dashboard

Pro-actively identifying analytical requirements 

Assist in managing medical plans in project management system

Reporting and follow ups on Project Management activities, project resources, budget, and timelines

Understanding analytical requirement of all relevant stakeholders and develop solution accordingly

Continuously exploring the new features and add on, assess different tools to improve the overall performance in a cost-effective way

Managing access for Smartsheet trackers and Dashboard 

Developing SOPs for dashboards and other analytical needs elements (hotspots, links, etc.)

About you 

• Experience: Minimum of 3+ years' experience with analytical tools such as (Advanced Excel, VBA, SQL & Power BI)

• Soft skills: Strong communication skills, interpersonal skills and experience working in a global context

• Technical skills:

• Strong project management abilities; capable of prioritizing and handling multiple projects simultaneously  

• Working experience of using analytical tools like Power BI, Qliksense, Smartsheet, advanced excel (including VBA) and Alteryx etc.

• Experience of developing and managing dashboards

• Excellent planning, design, project management and documentation skills

• Expertise of understanding and working with large set of data

• Education: Bachelor’s or Master’s degree in information systems, computer science, communications, web/graphic design or related field

• Languages: Excellent knowledge in English and strong communication skills – written and spoken

Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people. 

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. 

Watch our ALL IN videoand check out our Diversity Equity and Inclusion actions at sanofi.com!