Hub Operations Specialist

Job Title: Hub Operations Specialist

Location: IN / Hyderabad

Job type: Permanent

Our Team:

This position “Hub Operations Specialist” is part of Sanofi Business Services (SBS), reporting to the Head of Hyderabad Hub.

Sanofi Business Services (SBS) is a Global Business Service (GBS) team within Sanofi organized by pillars:

• 3 Service Lines that are managing financial & accounting processes,
• 1 Service Line managing employees-oriented processes,
• 1 Service Line managing the contracting process,
• 1 Hub Strategy and Transversal Services team managing the Hub strategy and development providing transversal services for SBS and in some cases all Sanofi.

As part of this last pillar, the Hub Strategy team is the team leading and implementing SBS Global and Local Hub strategies and actions.

The primary responsibility of this role is to manage and monitor the day-to-day operation of office administrative tasks for the center's management team and ensures smooth workflow and efficiency related to administration in alignment with Global and Local needs, strategies, and directions.

Main Responsibilities:

Operations

• Manage and monitor the day-to-day operation of office administrative tasks for the center’s management team ensures smooth workflow and efficiency related to administration.
• Manage the Headcount, finance and IT related reports and coordination
• Act as one point of contact for any employee queries related to site.
• Contributes in the elaboration of current professional topics, in coordination and monitoring of the tasks.
• Manages management’s diary and the booking and facilitating of all types of meetings including booking of meeting venues.
• Arrange international and domestic travel arrangements and administration as required including expense reimbursements.
• Manage suppliers in ordering different office equipment and service areas including initiating POs and overseeing the delivery.
• Consistently demonstrates the core values, contributing to the business in a helpful, polite and professional manner undertaking any task however big or small.
• Assist with the preparation of presentations, reports as requested.
• Work closely with other Administration/Support staff and teams to ensure the delivery of the goals.

Organizational

• Being a strong point of contact on Zoom/telephone to ensure all queries and issues are dealt with or escalated as appropriate.
• Takes part in welcoming guests to ensure that a professional customer focused service is provided at all times to both internal and external customers.
• Coordinates newcomer onboarding and training progress according to the functional directions.
• Coordinates the newcomer Buddy program (forms community, best practices, improved process and onboarding experience).
• Work time administration (sick leave, some different work schedules) and focal point towards HR administration.
• Manages e-mail distribution lists and business system access administration (req submission, follow up) as per functional inquiries.
• Implement appropriate filing and other office procedures to facilitate a highly organized and smoothly functioning division.
• Carry out any other general administration and assistant duties as required on behalf of Centre Head.

About You

• Experience:
  • 4+ years’ experience work performed in a similar area.
  • Proven ability to work effectively in a team-oriented environment.
  • Demonstrated organizational skills and ability to prioritize.
  • Previous experience in a team support / administration capacity within a fast-paced business.
  • Strong team player who is self-motivated and able to multi-task under pressure.
  • Proven ability to meet deadlines and make best use of limited resources.
• Soft skills:
  • Good communication skills.
  • Empathy.
  • Engaging presence.
  • Good memory and Organizational skills.
  • Ability to overview.
  • Visual point.
  • Independence, Reliability.

• Technical skills:
  • Proficient level in using broad range of Microsoft O365, communication tools and techniques, word, excel, powerpoint etc.
• Education: College graduate (advantage: manager assistant, secretary qualification).
• Languages: Business fluent in English, both written and spoken. Other language is a plus.