iLearn Centralized Administrator

Job title: iLearn Centralized Administrator

Location: Hyderabad

Job type: Permanent and Full time

About the job

Our Team:

The Learning Delivery Management team is a global Sanofi resource organization with presence in Hyderabad, Budapest, Bogota and Kuala Lumpur. It is setup to centralize processes and activities to support the different Learning Institutes and Business Units within Sanofi with respect to their Learning Delivery Management activities and specific LMS administration activities​.

Main responsibilities:

The iLearn Centralized administrator is a professional operating Admin aligned with a business organizational unit where a need has been recognized necessary to perform a large volume of specific iLearn administration activities.

• As a member of the iLearn Services federated team, he/she performs iLearn administration activities to support local (site/business) requestors and ensures level 2 learner support.

• He/she contributes to the process and service improvement and evolution for his/her perimeter.

• Support the local requestors (e.g. site manufacturing / quality teams) in operating their learning offer in iLearn.

• Ensure alignment with the global iLearn Services Operations team by participating in regular coordination meetings and training update sessions.

• In the framework of permissions on catalog and users granted for his/her perimeter, execute services in accordance with all work instructions such as (but not limited to):

  • creation and re-versioning of specific learning objects such as Online Courses, On the Job Training, training curricula, creation of event/session for face-to-face training on SOPs (including Geode+ documents)

  • Non Workday users profile creation and timely maintenance in accordance with iLearn User profile requirements.

  • Learning assignments, registration and completion management.

  • Reporting management

• Liaise with global iLearn Operations team to perform activities not included in decentralized permissions.

• Ensure full compliance of all activities with iLearn Operations global quality documents and standards (SOPs and Work Instructions) applicable to the role and respond diligently to ilearn Quality Control requests for data update and correction.

• If applicable, face audit and/ or inspections.

• Ensure level 2 support to learners

  • Contribute to iLearn Learner support improvement (knowledge base enrichment)

  • Provide support on tickets escalated from Learner Support, according to the global Learner Support process and using the designated global tool (ServiceNow).

• Contribute in iLearn administration evolution projects (process improvement, testing…).

• May coordinate other local decentralized admin and ensure the interface with iLearn Services Global Operations.

About you

Experience:

• 2 to 4 years of relevant experience in handling LMS administration and support activities.

• Experience of training administration

Soft skills: Stakeholder management; communication skills; and ability to work independently and within a team environment; Business skills (communication, resource/risk management, decision making, logical thinking, negotiation, leadership, debate)

Technical skills: Experience or ability to work with Learning Management Systems.

Education: IT degree or Quality Systems management degree, or equivalent acquired through experience.

Languages: Excellent knowledge of English language (spoken and written)

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