Manager, Customer-Facing Effectiveness

Job title: Manager - Customer Facing Effectiveness

• Location: Hyderabad 

About the job

Strategic context:

Sanofi has currently the best and most robust pipeline of R&D and consequent new launches of our history. As new phase of Play-To-Win strategy, funding this pipeline and new launches is key to materialize the miracles of the science to improve people lives. Thus, as we enter the next phase, modernization of Sanofi is required as per the recent announcements on DRIVE, and in this respect, we are in the beginning stages of organizing the Go-to-Market Capabilities (GTMC) team at global level. 

The GTMC organization will help us to drive best-in-class capabilities across the board and bring value and excellence in our commercial operations. This move is a key part of the aimed modernization of Sanofi and will allow us to focus on our priorities across our products, market and pipeline through the reallocation of resources and realizing the efficiencies of removing silos that exist between our business units, avoiding the duplication and overlapping of resources, standardizing our processes and tools, operating with a One Sanofi approach to accelerate our key capabilities development, and fostering the entrepreneurial spirit by speeding up the decision making. 

As a Manager Customer Facing Effectiveness within our global Go-To-Market-Capabilities (GTMC) Team, you’ll design, manage, and analyze data-driven incentive plans, support localization by allocating sales targets, manage incentive simulations based on global policies, track performance using KPIs for sales effectiveness, and ensure global alignment of incentive processes within the Customer Facing Hub. 

Main responsibilities:

• Design Incentives: Design, manage, and analyze incentive plans and focus on setting data-driven sales targets. 

• Lead customer profiling and segmentation analysis ensuring a robust analysis to define target segments that are aligned with business objectives. 

• Lead resource allocation and call planning analysis ensuring resource allocation strategies are based on segmentation insights to maximize sales force productivity. 

• Engage Countries: Support countries in the localization of incentive plans by managing the allocation of targets to sales territories. 

• Lead performance tracking and reporting: Lead creation of dashboards, creation and analysis of KPIs, to track and monitor sales force effectiveness and efficiency  

• Drive Global Process Excellence: Ensure processes are aligned based on best practice ways of working to efficiently and effectively manage incentives. 

• Maintain effective relationship with the end stakeholders within the allocated GBU and tasks – with an end objective to develop education and communication content as per requirement. 

• Collaborate with other Customer Facing Hub Managers to ensure right data is being tracked and reported on for core processes (segmentation, incentives, ...). 

• Secure adherence to compliance procedures and internal/operational risk controls in accordance with all applicable standards. 

• Support delivery of projects in terms of resourcing, coordination, quality, timeliness, efficiency, and high technical standards for deliveries 

About you 

• Experience: 7+ years of experience within commercial operations (preferable within the healthcare and pharmaceutical industry). 

• Soft and Technical skills: Ability to leverage networks, to develop people, coach and give feedback, empower people.; Ability to lead change while achieving business goals and objectives, act for change, challenging continuously the status quo.; High persistency and resilience.; Strong project management and planning skills.; Ability to work collaboratively in a fast-paced environment, effectively communicating complex technical concepts to non-technical stakeholders.; Knowledge of industry-specific trends and market dynamics is a plus.; Strong numeracy, analytical skills and financial acumen. 

• Education: Higher education in Business Administration, Finance or a similar field. 

• Languages: Excellent knowledge of English language (spoken and written). 

Why chose us? 

• Bring the miracles of science to life alongside a supportive, future-focused team. 

• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally. 

• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact. 

• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave. 

• Play an instrumental part in creating best practice within our Go-to-Market Capabilities. 

Pursue progress, discover extraordinary

Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let’s pursue progress. And let’s discover extraordinary together. 

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.  

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!