ServiceNow Administrator - Digital Technology

About the job:

Sanofi is a global pharmaceuticals and biologics company headquartered in Paris, France, and a leader in the research and development, manufacturing, and marketing of pharmaceutical drugs principally in the prescription market. The firm also develops well known over-the-counter medication. The company covers seven major therapeutic areas: cardiovascular, central nervous system, diabetes, internal medicine, oncology, thrombosis and vaccines. It is the world's largest producer of vaccines.

Sanofi has recently embarked on a vast and ambitious digital transformation program. A first step to this transformation was bringing all IT, Digital and Data functions under a Global Chief Digital Officer reporting to Sanofi’s CEO. The new Digital organization is implementing a 3-year strategy that will drive business growth, operating income and cost efficiency from enterprise-wide agile digital transformation.

The digital roadmap will facilitate the acceleration of R&D drug discovery, intelligent supply chain, manufacturing digital factory of the future and commercial performance, bringing better drugs and vaccines to patients faster, to improve health and save lives.

It is our aspiration to be a leader in biopharmaceuticals, driven by world-class digital technology, to improve people’s lives everywhere.  We put our colleagues on the highest value work, where they can best build their industry leading technical and business expertise in digital technology (digital experience, automation, software defined networks, cloud technologies, integration technologies, network security, digital workplace).  We make Sanofi a great place to work with Digital capabilities.  We leverage the best and brightest leaders and technical talent to build systems, rearchitect business process, generate value and drive competitive advantage. 

Candidate Profile

The ServiceNow Administrator will create governance standards and processes, validate data accuracy, and develop documentation for multiple modules.  The Administrator will work closely with the Architect to take direction and help create an environment of empowerment for the internal team. This position involves frequent interaction and collaboration with a variety of IT and business team members, assist with processes, developments, requireents gathering, upgrades and cloning and provide any needed guidance, support, and maintenance on the ServiceNow platform. The role(s) will take direction from the platform architect and platform leader.

What you will be doing:

·Configure and enhance core application including, but not limited to, Service Catalog, Service Portal, Knowledge Base, Platform, and Reporting.

·Understanding of Core modules within ServiceNow that are not limited to: ITSM, ITAM, ITBM, ITOM, HRSD, CSM and App Engine

·Conduct Incident and Request Management: Resolve business incidents and request ServiceNow tickets independently.

·Support implemented and proposed solutions on the ServiceNow platform.

·Load, manipulate, and maintain data between ServiceNow and other systems.

·Participate in deployment of features and any ServiceNow releases.

·Perform code reviews and development standards are met.

·Work closely with business stakeholders to draft requirements and solve business problems

·Multitasker and be able to work with multiple products

·Identify opportunities to improve overall quality of the platform using health scan, ATF, etc.

·CSA, CAD or a mainline certification is a plus

   Qualifications

·Bachelor's Degree in Computer Science, Information Technology, Architecting, or related field/certified preferred

·5+ years applied experience and Certification across an array of critical ServiceNow IT Modules (i.e. ITSM, ITOM, ITBM, HRSD, CSM, IRM, SecOps, Vulnerability Response, Service Portal, SAM Pro, Integration Hub, and/or Performance Analytics.)

oExtensive experience using Flow Designer and Integrations Hub

·Prior development experience using JavaScript/Perl/PHP on the ServiceNow Platform

·Extensive applied experience in the design and architecture of ServiceNow HR Service Modules

·Experience in functional ServiceNow Integrations (e.g., REST APIs, LDAP, Active Directory, JDBC, Orchestration, etc.)

·ServiceNow certification a plus

·ITIL Process familiarity, certification a plus

·Base understanding of Cloud

·4+ years of experience with Agile scrum/Kanban methodology.

Why choose us?

• Bring the miracles of science to life alongside a supportive, future-focused team.
• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.
• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave.
• Opportunity to work in an international environment, collaborating with diverse business teams and vendors, working in a dynamic team, and fully empowered to propose and implement innovative ideas. 

PursueProgress. Discover Extraordinary.

Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let’s pursue Progress. And let’s discover Extraordinary together.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!