Customer Facing Effectiveness Manager Eurasia

Job title: Customer Facing Effectiveness Manager Eurasia

• Hiring Manager: Head of Customer-Facing Operations Eurasia
• Location: Turkiye
• 30% of travel expected
• Job type: Permanent

About the job

Strategic context:

Sanofi has currently the best and more robust pipeline of R&D and consequent new launches of our history. As new phase of Play-To-Win strategy, funding this pipeline and new launches is key to materialize the miracles of the science to improve people lives. Thus, as we enter into the next phase, modernization of Sanofi is required as per the recent announcements on DRIVE, and in this respect, we are in the beginning stages of organizing the Go-to-Market Capabilities (GTMC) team at global level.

GTMC organization will help us to drive best-in-class capabilities across the board and bring value and excellence in our commercial operations. This move is a key part of the aimed modernization of Sanofi and will allow us to focus on our priorities across our products, market and pipeline through the reallocation of resources and realizing the efficiencies of removing silos that exist between our business units, avoiding the duplication and overlapping of resources, standardizing our processes and tools, operating with a One Sanofi approach to accelerate our key capabilities development, and fostering the entrepreneurial spirit by speeding up the decision making.

GTMC organization aims for:

• Centralization of Go-to-Market excellence and operational tasks across GBUs,
• Standardizing best-in-class capabilities with strengthened global support while verticalization of reporting within GTMC from local to global,
• Defining clear ways of working and bringing clarity on interfaces with GBUs, Digital, and executional support on commercial operations from Sanofi hubs to optimize process excellence and efficiency and leveraging best, and
• Establishing best-in-cost solutions by leveraging our bargain power with preferred suppliers established by Procurement.

As part of GTMC, vision of the Customer Facing Operations pillar is the definition of Sanofi-wide best-in-class strategies for training and learning, target and segmentation, incentives, operations planning, performance management, GTM deployment, and administration of all used tools to provide the best support for our field forces, fostering standardization and respecting key particularities of each geography in order to enable impeccable execution and to reach high performance. GTMC will also collaborate closely with Digital to provide consistent global tools and with Procurement to guarantee the leverage of global deals with preferred suppliers.  The leaders of each GTMC pillar will have to ensure perfect integration among them.

As a Customer Facing Effectiveness Manager:

• You will be a member of MCO Customer Facing Capabilities Team.
• You will continuously work with Country/MCO leaders and field force to deliver the value and insights as true partner in enabling business growth.
• You will foster partnerships and close collaboration between cross-functional teams (i.e. Marketing, Medical, GTMC, Digital, Procurement, P&C, and Finance) and drive structured ways of working between teams to provide maximum value to business teams, field forces, and our external customers.

• You will role model Play-To-Win principles, delivering high performance in the “what’s” and “how’s”.

Main responsibilities:

• Drive effectiveness of Customer Facing Operations and support optimal field resources deployment (GTM) cross GBU in alignment with strategic corporate imperatives.
• Drive implementation of global policies, internal controls, and process guidance’s to boost standardization and simplification: Field Activity Management, Incentives and Target setting, Customer segmentation and Targeting, Field Design and resource allocation.
• Drive execution of field effectiveness KPIs and tools.
• Collaborate with other GTMC pillars, Global Process Owners (GPOs) and Digital to avoid any fragmented solution.
• Collaborate for the co-building of transformation programs (e.g. Turing, GenAI, new tools).
• Ensure priority support to new launches.
• Organize continuous evolution and upgrade of Customer Facing Operations.
• Ensure the accomplishment of financial budget requirements and targets.
• Delivery of best-in-class and best-in-cost support to our businesses and respective field forces.
• Identify and address key local challenges and bottlenecks.

About you

• Education Background: bachelor’s degree in marketing, Business Administration, or any related field
• Pharmaceutical Industry Understanding: Deep understanding of the pharmaceutical commercial environment, market dynamics and the needs and behaviours of healthcare professionals and patients, field force dynamics and culture
• Customer-Centric Mindset: A deep understanding of healthcare professionals’ and patients’ needs and expectations, enabling the development of strategies and messages that resonate and deliver value.
• Language Proficiency: Fluency in Turkish and English is a must.
• Role model of PTW behaviours

Critical experiences required to be successful in the role

• Experience:
  • Experience working in a Commercial Operations environment, especially in supporting field force operations.
  • Experience in Sales Incentive,
  • Experienced in leading by influence.
  • Project management background.
  • Financial skills to lead the performance of responsibility perimeter.
  • Proven delivery of outstanding results.

Professional Skills That Make The Difference

• Analytical and Strategic Planning: Exceptional strategic planning and analytical skills, with the ability to interpret complex market data and insights into actionable strategies. This includes a deep understanding of how to leverage an integrated omni-channel approach for maximum impact
• Data-Driven Decision Making: Proficiency in using data analytics to inform decision-making processes, especially in identifying and prioritizing customer segments for targeted marketing strategies
• Conceptual and Creative Thinking: Strong ability to employ conceptual thinking in identifying innovative solutions, and out-of-the-box thinking to challenge conventional wisdom and drive brand growth
• Leadership and Communication: Exceptional leadership and communication skills, capable of leading diverse teams and engaging effectively with wide range of stakeholders across different cultural and regulatory landscapes. This includes managing cross-functional teams to ensure the seamless integration of omni-channel strategies.
• Adaptability and Problem-Solving: Proficiency in adapting to rapidly changing market conditions and resolving complex issues with creative and effective solutions, particularly in the context of supply  chain challenges and market entry strategies.
• Ability and mindset to adapt to new ways of working such as Agile. Leveraging Agile methodologies for cross-team project and initiatives.

We do not stop there, Explore:

Hybrid Working Options (for Istanbul HQ and for eligible white collar positions at M&S site)    

Comprehensive Medical Plan

Company Private Pension Plan  

Flexible Benefits Program for YOU to design your benefits

Company car for eligible positions & attractive lunch voucher/cafeteria at M&S site

Birthday Leave to celebrate YOU

14-week Parental Leave

Employee Stock Purchase Plan dedicated to Sanofians

Kindergarten Allowance for female employees

Employee Assistance Program

Access to various learning & development resources, career development opportunities

& MORE!

Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!