Job title: Customer Engagement Lead Immunology Norway

•    Location: Norway
•    Job type: Permanent, Full time
•    <20-30% domestic & international travel
•    Main work location is Sanofi Norway office in Lysaker, with an option to work remotely according to Sanofi’s hybrid working policy

About the job

Our Team

In Sanofi North Europe we want to improve people’s lives and transform the practice of medicines by ensuring that our treatments reach the patients in the markets we serve. As a team we focus on both our transformation and our people to be successful in achieving this ambition in the current external environment.

Within the franchise plans, the Customer Engagement Lead executes glocal marketing and sales strategy for a global multi-indication brand within rhinology and gastroenterology therapeutic area, through Customer needs identification and Omnichannel collaborative approach at local level. Activities require a cross functional approach with local sales, North Europe Marketing and Medical teams, as well as external focus with ENTs, pulmonologist, gastroenterologists and other health care professionals specialized in rhino/gastro diseases. 

Key Responsibilities:

•    Develop and implement customer engagement strategies aligned with business objectives.
•    Lead and implement global strategy for therapeutic area in local team.
•    Collaborate cross-functionally with marketing, sales, and medical teams.
•    Build and maintain relationships with key healthcare stakeholders (HCPs, institutions, etc.).
•    Drive product awareness and adoption through effective engagement activities.
•    Leverage data and analytics, iterate (Be/Do agile, Test & Learn) for continuous improvement.
•    Advocate for patient-centered approaches in all engagement activities.
•    Strive for a deep understanding of customer behavior & feedback.
•    Support the development of innovative engagement solutions.
•    Maintain the highest standard of compliance, ethics and business integrity.

About you
Expected behaviours/ soft skills

•    Strong communication and relationship-building abilities.
•    Understanding of healthcare systems and stakeholder needs.
•    Strategic thinking and problem-solving skills.
•    Ability to work effectively in cross-functional teams.
•    Customer-focused mindset.
•    Adaptability and flexibility in changing environments.
•    Ethical approach to all business activities.

Technical skill

•    Previous marketing/sales experience (minimum 1 year) in pharmaceutical industry is preferred but not mandatory.
•    Knowledge of rhinology or gastroenterology therapy area is an asset.
•    Healthcare/marketing education – bachelor or higher level.  
•    Ability to take data-driven decisions on priority segments and initiatives for growth.
•    Creativity and an ability to produce innovative and original ideas.
•    Leads with curiosity in AI and digital marketing.
•    Strong strategic-analytical and conceptual skills.
•    Knowledge and experience of innovative methodologies such as scrum, lean start-up, nudge and design thinking.
•    Fluent in Norwegian or any other Scandinavian language and English.

 #LI-EUR