eCommerce Channel Lead

• Location: Sydney or Brisbane

• Hybrid and Flexible working environment

About the job

Are you a visionary eCommerce leader with a passion for driving sales growth in the fast-moving consumer goods (FMCG) or Consumer Healthcare industry?

Our eCommerce Channel Lead opportunity is an exciting and dynamic leadership role with an influential business-wide with the responsibility of advancing our Opella eCommerce offer and customer journey. Reporting directly into the Head of Commercial CHC, this role is responsible for leading and executing Opella Australia's eCommerce initiatives to achieve revenue, growth, market share and profitability targets. 

Opella, the Consumer Healthcare business unit of Sanofi, is the purest and third-largest player globally in the Over-The-Counter (OTC) & Vitamins, Minerals & Supplements (VMS) market. 

We have an unshakable belief in the power of self-care and the role it can play in creating a healthier society and a healthier planet.

That’s why we want to make self-care as simple as it should be by being consumer-led always, with science at our core.

Through our unique and balanced portfolio of more than 100 loved brands, including 15 global and local high-growth challengers such as Telfast, Natures Own, Cenovis, Ostelin, Dulcolax and Buscopan, we deliver our mission: helping more than half a billion consumers worldwide take their health in their hands. 

This mission is brought to life by an 11,000-strong team, 13 best-in-class manufacturing sites, and 4 specialized science and innovation development centers.

We are also proud to be the first major fast-moving consumer healthcare company to achieve B Corp certification.

Join us on our mission. Health. In your hands.

Role Responsibilities: 

• Develop and execute a comprehensive e-commerce strategy, encompassing both omni-channel and pure-play approaches

• Lead and mentor a team of 2 x Direct Reports to deliver eCommerce Market Share Growth as well as global, regional and ANZ commercial objectives  

• Actively engage and collaborate with internal stakeholders across departments to ensure alignment with e-commerce initiatives

• Utilize your experience working with major retailers to establish strong partnerships and implement joint business planning for mutual success

• Employ your shopper and trade marketing expertise to create compelling online shopping experiences that resonate with customers

• Identify emerging trends, technologies, and consumer behaviors to capitalize on opportunities in the digital space

• Collaborate closely with marketing, sales, and agency and customer teams to ensure a seamless online shopping experience

• Monitor and analyze performance metrics, making data-driven decisions to optimize our offers 

• Drive innovation and stay ahead of industry best practices to maintain a competitive edge

• Build eCommerce capability and understanding throughout the organisation to ensure that we have a BiC eCommerce focussed business

• Identify new channel opportunities in the E-Commerce, Last Mile delivery, Direct to Consumer Space (including CBEC ex China) 

• Lead the execution of the online RTM/ GTM Model including but not limitedto:distributor selection and management, delivery and executional standards following the ACES (Assortment, Content, Experience, Search) principles 

• P&L responsibility

• Manage the top-to-top relationship with our key cross channel E-Commerce distributor partners across the ANZ region

• Ensure all relevant SKU’s are fully distributed across all E-commerce channels/ retailers

About You

Experience:

• At least 5 x years Business Experience in a previous Sales capacity with minimum 2 x years’ experience working in eCommerce, marketing or trade marketing within a global Consumer Healthcare, FMCG, or Consumer Retail Industry

• Proven customer leadership and negotiation background with key online retailers

Soft and Technical skills:

• Technical eCommerce and digital knowledge is a must

• High level of cross-functional collaboration and influencing skills 

• Strong Financial and analytical skills and the ability to translate data into actionable insights

• Results-oriented individual with a "hands on" style 

• Adaptable to a fast-paced, high-growth, changing environment 

• Customer-oriented and excellent inter-personal skills

Why choose us?

• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.

• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.

• ·Multi-national organisation of globally loved Consumer Healthcare brands and exciting portfolio of OTC and VMS (multivitamin and supplement) brands!

• Modern State-of-the-art facilities with manufacturing on-site at our beautiful Brisbane based HQ

• Flexible and Hybrid working environment with people-first culture

• Enjoy maternity and paternity leave benefits!

• Highly collaborative and supportive team environment and working culture