Senior Customer Engagement Manager

• Location: Sydney, Australia
• Reporting into the Head of Commercial Diabetes and Established Products, Australia

About the job

Ready to push the limits of what’s possible? Join Sanofi and play a vital role in the performance of our entire business while making an impact on millions around the world. The Senior Customer Engagement Manager for Diabetes supports the Commercial team in the execution of Global and MCO marketing initiatives.

As the Senior Customer Engagement Manager, reporting into the Head of Commercial Diabetes and EP in Australia, you will be responsible for maximising the performance of Sanofi’s in-market diabetes therapy. This involves developing and executing local marketing initiatives in line with brand strategy based on a clear understanding of the market and broader Australian healthcare environment.

We are an innovative global healthcare company with one purpose: to chase the miracles of science to improve people’s lives. We’re also a company where you can flourish and grow your career, with countless opportunities to explore, make connections with people, and stretch the limits of what you thought was possible. Ready to get started?

Main responsibilities:

• Build and execute the customer engagement plan to ensure consistent messaging and seamless customer experiences.
• Map the customer journey, identifying areas for improvement and working to enhance customer satisfaction, loyalty and overall experience to deliver brand objectives.
• Utilise and adapt global content and leverage available channels to meet customer preferences.
• Foster relationships between Sanofi and Key Opinion Leaders.
• Develop or refine detailed customer personas to understand their needs, preferences and behaviours. 
• Support the MCO to test hypothesis and derive local insights to inform brand strategy, utilising data and understanding of local trends and competitive landscape.
• Work in close collaboration with the sales team and GTMC to optimise the customer journey and, identify and map optimal channels and frequency, including budget recommendations for channel investment strategy.
• Adapt to evolving ways of working and utilise new technology and AI to add value to internal and external stakeholders.

About you

• Tertiary qualifications in a relevant field e.g. Business, Commerce, Marketing, Science, Nursing, Pharmacy, Medicine.
• Medicines Australia Code of Conduct.
• 5+ years specialist marketing experience in the pharmaceutical industry.
• Strong team leadership experience.
• Digital marketing / omnichannel engagement experience.
• Proven ability to thrive in a competitive and evolving environment.
• Experience working in the diabetes or endocrinology area would be an advantage.

Why choose us?

• Bring the miracles of science to life alongside a supportive, future-focused team
• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.
• Enjoy a thoughtful, well-crafted rewards package that recognises your contribution and amplifies your impact.
• Take good care of yourself and your family with benefits including, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave

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