Key Account Manager, Rare Disease - Ontario

Reference No. R2788931

We are an innovative global healthcare company, committed to transforming the lives of people with immune challenges, rare diseases and blood disorders, cancers, and neurological disorders. From R&D to sales, our talented teams work together, revolutionizing treatment, continually improving products, understanding unmet needs, and connecting communities. We chase the miracles of science every single day, pursuing progress to make a real impact on millions of patients around the world.

The Rare Diseases Key Account Manager (KAM) will achieve or exceed sales targets for assigned brands within the Rare franchise. Reporting to the National Business Manager, this position will be responsible for promoting our therapies to a targeted treater audience. In addition, the KAM will promote disease awareness and our range of sponsored tests to a targeted group of FIND HCPs to drive early patient identification, pull through to testing and subsequent referral of diagnosed patients to the local treating HCP. Engagement with customers will be a combination of in-person and virtual meetings. The KAM must be highly skilled in communication and very comfortable operating in a digital environment and presenting virtually. Furthermore, the KAM will be comfortable in an environment of continuous learning.  

The KAM will maintain excellent relationships with the customers, effectively promote our therapies and help relevant specialties suspect, test, and refer patients with a potential rare disease. The KAM must have excellent product knowledge of our therapies, disease areas and selling skills. The KAM role will involve cooperation and collaboration cross functionally with Brand Marketing Leads, Medical Science Liaisons, and other team members.  Working within Sanofi regulatory and legal compliance guidelines, the role will be responsible for analyzing and identifying territory opportunities and associated strategies for growth, and best practice sharing with the team. 

The KAM will also manage any administration duties such as writing monthly reports highlighting key activity, customer insights and competitive activity. All calls will be entered into the CRM tool on a timely basis. Expense reports and other administrative duties will be completed on a timely basis.

Further details of the requirements for this role are outlined below.

Main Responsibilities:

The candidate must be a highly self-motivated individual with a proven track record in sales of biotechnology or pharmaceutical products. The candidate will:

• Be responsible for achieving or exceeding sales targets for assigned brands within the Rare franchise. Currently those are brands within the Fabry and Pompe therapeutic area.

• Collaborate and cooperate with fellow field members including, but not limited to, Medical Science Liaisons (MSLs) to successfully execute the appropriate brand strategy.

• Be skilled in the use of diverse tactics/tools including digital resources to maximize customer engagement and gain product usage and advocacy.

• Consistently seeks new opportunities to compliantly drive sales results that meet unique needs of territory key accounts.  

• Manage and monitor key accounts and develop strong relationships with key customers including but not limited to KOLs, treating physicians, nurses, genetic counsellors, hospital, and retail pharmacists.

• Understand each key account’s goals, the business drivers within each target account and advocates customer’s needs within Sanofi.  

• Provide in-service training on product administration for healthcare teams who lack experience in infusing Sanofi products.

• Effortlessly recalls and appropriately discusses specific clinical data and leverages this data to influence customer thought processes to achieve better patient care.

• Maintains a comprehensive understanding of competitive products (data, studies, outcomes, and current promotional messaging).

• Understand the reimbursement and economics of all products in the Fabry and Pompe Canadian landscape.

• Use CRM systems to prioritize call objectives based on customer segmentation, strategies/ tactics, realistic milestones, and previous interactions with customers.

• Identify and educate physicians on presenting signs and symptoms of patients with Pompe or Fabry Disease including making a differential diagnosis in suspected patients (including utilizing Dry Blood Spot (DBS) and Next Generation Sequencing (NGS) testing and referrals to expert centers for treatment as appropriate).

• Demonstrate the highest standards of conduct and adhere to all company policies and guidelines.

About You

KEY REQUIREMENTS FOR THIS JOB

EDUCATION

• Bachelor’s degree or equivalent.

• MBA or graduate degree a plus.

EXPERIENCE

• 5 years of direct sales or related experience in the biotech/pharmaceutical industry is required (Specialty or Rare sales experience).

• Excellent technical aptitude and the ability to conduct consultative selling.

• A history of strong and successful sales performance throughout one’s career, preferably in a competitive environment (e.g., positive sales to forecast record, sales awards, promotions, etc.).

• Demonstrate superb written, verbal and presentation skills.  Ability to use word processing, spreadsheets, databases, email, presentation, and territory management software and embrace new technologies to improve customer experience and outcomes.

• Strong analytical / problem solving skills.

• Possess excellent planning, organizational and implementation skills to manage their activities.

SPECIFIC SKILLS AND/OR COMPETENCIES

• Strong Leadership

• Excellent collaboration, problem solving and negotiation skills

• Strong written and oral communication and facilitation skills

• Proven ability to collaborate, influence and drive change in a matrix environment

• Ability to think strategically and integrate omnichannel and digital into daily initiatives

• Experience leveraging data and insights to inform strategies and optimize plans

• Effective organizational skills.

• Dynamic self-starter and forward thinker

• Highly adaptive and engaging communicator

• Demonstrated aptitude and use of virtual engagement strategies to develop strong customer engagement 

• A strong willingness to keep up to date with new, rapidly changing digital marketing technologies

Ability to travel as per territory requirements. (estimated at 30%)

Why Choose Us?

• Bring the miracles of science to life alongside a supportive, future-focused team.

• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.

• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.

• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs

This position is for a current vacant role that we are actively hiring for.​

Sanofi is an equal opportunity employer committed to diversity and inclusion. Our goal is to attract, develop and retain highly talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives. We welcome and encourage applications from all qualified applicants.  Accommodations for persons with disabilities required during the recruitment process are available upon request.

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