Customer Master Data Senior Analyst, KL Hub

About the Job

A Customer Master Data Senior Analyst owns the operational master data management such as master data creation and maintenance in the relevant systems mainly SAP ERP. It covers various data like customer master data and all type of data allowing process efficacy in the sales orders and disputes management.

You are responsible of the creation/modification of the pricing conditions and contract agreements in the ERP, upon request from Trade team or any other appointed responsible. Contributes to improve service to customers through the proper maintenance of commercial conditions and pricing master data. Ensure that satellites tools containing commercial conditions are consistent. To liaise with the neighboring functions to ensure optimum lead time in the updates of critical master data ensure data quality in the systems contributing to continuous improvement to ensure the most accurate data supporting the building of the data backbone of the company to ensure future growth.They must have good understanding of Order to Cash activities, industry trends and data quality principles.

Job responsibilities:

•  Customer Master Data and data allowing process efficiency

• As data approver ensure Data Request completion as responsible for validating and completing master data requests if needed and applying data governance principles. They support the development of field names, definitions and formulas

• Create and update customer master data, customer hierarchy, customer assortment, business partners and set up of master data blocks on customers

• Create and maintain transactional master data fields influencing the order process: ex: Transportation zone, Order information/ acknowledgement outputs, invoice email address usage License numbers, unloading points/goods receiving hours- Rounding, Delivery setup, Delivery plant, Shipping condition and backorder attributes.

• Understand material master data fields influencing the order process: ex: Delivery plant material, Transportation group, Rounding profile, delivery unit.

• Data Quality and Data Cleansing activities

• Contract & Commercial conditions Management:

• Maintenance (create or update) of approved Gross Price List in the system based on commercial policy template upon request from Trade or any other appointed responsible by upload record in the system according to standard price scheme.

• Create and maintain master request On and Off Invoice contracts including payment terms.

• Perform 4 Eyes check to ensure that the terms of the contract are well approved in the commercial policy

• Create Settlement Request for off-invoice contract and monitor the process of the credit note creation.

• For export flows launch regular data check and take actions to remediate in case of detected issues and when relevant liaise with appropriate teams.

About You

Language

• Excellent English written and verbal is a must

• Additional language skill will be advantageous

Functional Skills

• 3+ years´ experience in Customer service, Order to Cash & /or master   data management, contract & commercial conditions management or similar (essential) preferably in Pharma

• Previous experience in a Shared Service environment is preferred

• Good business acumen (advantageous) 

• Strong problem solving, deductive and analytical skills (advantageous)

Technical

• Hands-on experience of SAP (essential) in S4 Hana preferably, MDG, Condition Contract Management modules (advantageous)

• Knowledge of Microsoft Office and expertise of MS Excel (essential)

• Experience being part of a project team member (leading or participating)

Interpersonal

• Ability to interact with internal clients in a professional manner (essential) 

• Is self-motivated, well organized, hard-working, detail-minded, clear thinker, quick learner

• Well-inclined towards change and has the ability to work under pressure.

• Team player, able to work collaboratively transversally and with front line teams with an end-to-end mindset (essential) 

• Good communication skills (advantageous) 

• Able to coach / train junior or new employees

This job post is subject to local legal and social procedures where applicable.