People Services Generalist

Job Title: People Services Generalist

Location: KL

About the Job:

The People Services Generalist Japan is a key operational role within the Japan People Life Cycle team, responsible for delivering high-quality employee lifecycle management services in alignment with defined Service Level Agreements (SLAs). This role serves as a subject matter expert for end-to-end HR processes within the Japan perimeter, ensuring accuracy, compliance, and a seamless employee experience across all lifecycle touchpoints.

The role holder works in close collaboration with Customer Service, HR Business Partners, Legal, ITS, Facilities Management, Payroll, T&E BPO partners, and HRS front-line teams across countries and regions.

About Sanofi:

We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives.

Main responsibilities:

Employee Lifecycle Operations

• Manage end-to-end employee lifecycle processes for the SAKK entity in Japan, including Onboarding, Offboarding, Job Changes, Leave of Absence, and Rehire, in accordance with SLAs

• Administer all lifecycle transactions in Workday, ensuring data accuracy and timely completion of all required workflow steps

• Coordinate the full onboarding experience — including employee contract creation, system setup, and stakeholder engagement — to deliver a seamless and positive new hire experience

• Manage rehire processes, including Workday administration and coordination of all offline activities within scope

• Administer leave of absence processes, ensuring compliance with local regulations and Sanofi policies

• Oversee offboarding activities, including contract-end administration and coordination of asset collection

• Ensure all employee data changes are accurately reflected across all relevant systems and platforms

• Manage the full lifecycle of employee documentation — including preparation, collection, validation, and archiving — in line with data privacy and compliance requirements

Service Quality & Compliance

• Deliver services in full compliance with Sanofi policies, guidelines, and the Global Core Model

• Monitor data quality proactively, identify potential issues, and implement corrective measures before escalation

• Meet and maintain operational KPIs, contributing to SLA performance reporting

• Provide Level 2 support for assigned sub-processes related tickets via ServiceNow, ensuring timely resolution of operational queries

• Contribute to and maintain the Knowledge Database to support consistent service delivery

• Anticipate operational risks and take proactive steps to mitigate disruption

Continuous Improvement & Optimization

• Develop and maintain expert-level knowledge of all in-scope processes and local entity requirements, acting as a super-user for relevant systems

• Identify opportunities for process optimization, automation, and elimination of redundant activities

• Define business requirements for automation initiatives and support seamless adoption and transition

• Participate actively in continuous improvement projects and process standardization efforts across the Japan perimeter

About You:

Education & Qualifications

Essential

• Bachelor's or Master's degree in Human Resources or Business Administration

Experience & Knowledge

Essential

• 1-2 years hands-on experience in HR operations or shared services environment

• Experience in customer service or client-facing environment

• Experience in international multicultural environment (essential)

• Excellent Japanese skills (N1 level) and business-level English (essential)

Desirable

• Certification in HR, customer service, or related field

• Exposure to international or multicultural work environments

• Experience with process improvement or project participation

Skills & Core Competencies

Functional — Essential

• Strong understanding of end-to-end HR processes and employee lifecycle management

• Hands-on experience with HR/Human Capital Management systems, particularly Workday

• Proficiency in Microsoft Office with advanced skills in Excel

• Ability to manage multiple priorities and deliver within defined SLAs

Functional — Desirable

• Experience operating within a global HR service delivery model

• Strong analytical, problem-solving, and deductive reasoning skills

• Sound business judgement with the ability to escalate appropriately

Interpersonal — Essential

• Professional and effective communication with internal and external stakeholders

• Collaborative team player with a cross-functional, end-to-end mindset

• Customer-centric approach with strong attention to detail and precision

Interpersonal — Desirable

• Proactive, action-oriented, and delivery-driven

• Adaptable and open to change, with a continuous improvement mindset

• Attentive to customer feedback and committed to service excellence

Important Note

This job description is intended to convey information essential to understanding the scope, general nature, and level of work performed by the role holder. It is not intended to be an exhaustive list of all qualifications, skills, duties, responsibilities, or working conditions associated with the position.

Responsibilities may evolve over time in line with Sanofi's business needs. The role holder may be required to undertake additional or different responsibilities as the organization develops.

Why choose us?

Pursue Progress. Discover Extraordinary.

Join Sanofi and step into a new era of science - where your growth can be just as transformative as the work we do. We invest in you to reach further, think faster, and do what’s never-been-done-before. You’ll help push boundaries, challenge convention, and build smarter solutions that reach the communities we serve. Ready to chase the miracles of science and improve people’s lives? Let’s Pursue Progress and Discover Extraordinary – together.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status or other characteristics protected by law.