People Services Specialist – EWF

Job Title: People Services Specialist

Location: KL Hub

Hiring Manager: DaJin LEE

About the Job

The People Services Specialist will be responsible for the control, monitoring, and correct execution of the People Services core models, ensuring a One Sanofi, best-in-class service for our employees. The People Services Specialist will ensure that the procedures listed below and related to external workforce management area are executed within the due legal framework and Sanofi's corporate policies, ensuring that processes are perform and deliver under an adequate environment of control and segregation of duties.

About Sanofi:

We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives.

Main Responsibilities

• Coordinate the administration of end to end external workforce/resource in CREW

• Manage External Workforce Master Data and coordinate with the various stakeholders to make an efficient and seamless on & offboarding experience

• Manage External Workforce Master Data changes in CREW and related systems, coordinate with external parties for training as required

• Address operational issues and follow through to resolution in an effective and timely manner

• Deliver operational KPIs and comply with Sanofi policies and guidelines including GDPR

• Provide Level 2 support for this sub-process

• Participate in continuous improvement initiatives

• Administer contract end activities, coordinate collection of assets

• Monitor data quality and identify potential issues and take pro-active measures

• Execute in compliance with Sanofi policies and guidelines 

• Complete all activities as per the global Core Model and operational KPIs

• Develop expert level knowledge of the activities in scope as well as local knowledge of entities in scope

• Provide Level 2 support for this sub-process as per the Customer Service process in Service Now and contribute to the Knowledge Database

• Monitor compliance with the process’s guidelines ensuring service level agreement.

• Comply with and uphold both internal and country-specific data privacy policies. All management of information related to personal data (from our employees, former employees, and EWF) must be handled with the highest level of confidentiality and data protection.

• Develop and maintain standard operating procedures (DTPs) in processes, while identifying and driving opportunities for efficiency or automation

• Continually seek out ways to improve the process and user satisfaction.

• Ensure timely completion of all mandatory company trainings and actively participate in learning sessions that will contribute significantly to your development in your current role and future career.

About You:

Experience

• Bachelor's degree in HR, Business Administration, or related field

• 0-1 years of experience in HR or related field

• Experience in a multicultural environment is a plus

Core Skills

• Basic understanding of HR processes and activities

• Proficiency in English (advanced level).

• Proficiency in local language (if required).

• Proficiency in Microsoft Office, particularly Excel

• Familiarity with HR tools (e.g., Workday, ServiceNow) is advantageous

• Strong attention to detail and ability to meet deadlines

• Excellent communication and interpersonal skills

• Customer service orientation and problem-solving abilities

• Adaptability, teamwork, and willingness to learn

• Awareness of data privacy rules (e.g., GDPR) is beneficial

Why choose us?

Pursue Progress. Discover Extraordinary.

Join Sanofi and step into a new era of science - where your growth can be just as transformative as the work we do. We invest in you to reach further, think faster,