Sales Order Management Senior Analyst, Export Market, KL Hub

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About the Job

Sanofi is a global life sciences company committed to improving access to healthcare and supporting the people we serve throughout the continuum of care. From prevention to treatment, Sanofi transforms scientific innovation into healthcare solutions, in human vaccines, rare diseases, multiple sclerosis, oncology, immunology, infectious diseases, diabetes and cardiovascular solutions. 

Our Order to Cash (O2C) team aims for excellence, equipping Sanofi with a robust core model, seconded with best of breed digital solutions embedding artificial intelligence and machine learning functionalities. Some of the activities that we are handling are inclusive but not limited to Master Data Management, Sales Orders Management, Requests and Disputes Management, Credit Risk and Credit Data Management, Cash Application and Receivables Management, and others where these operations are critical for customers & patients products fulfilment, accurate accounting, generating cash flow, as well as customer satisfaction.

We are seeking for an experienced Senior Export Sales Order Management Analyst to join our dynamic team. In this crucial role, you will leverage your expertise to ensure our export sales orders meet all regulatory requirements, manage essential documentation, oversee the entire export flow process, handle customs declaration management when applicable, and monitor the intercompany automation model. You will work closely with our Logistics team to facilitate efficient order preparation and transportation and collaborate with the Sales and Operations Execution team for product allocation. Your advanced analytical skills and deep understanding of export processes will be vital in maintaining smooth operations and compliance across our global export activities.

Main Responsibilities

• Responsible for managing the export sales order compliance process. This includes tasks such as export licence assignment and verification, ensure controls compliance.

• Handle documentation processes checking and validating export documents, determining optimal documentation requirements.

• When required, block the order for delivery or billing and responsible to follow up to remove delivery as appropriate when issue is resolved and liaise with the impacted stakeholders (e.g. Distribution).

• Support Customs Declaration whether through the GTP SAP module or via customs brokers specially in case of issues to solve.

• You will monitor the intercompany automation model to ensure its optimal execution through to the last billing entity, error detection and issues resolution.

• Monitor orders blocked and performed modification upon requests from the relevant stakeholders (e.g., delivery date change, quantity change, etc.) identify the reason associated and document the changes done.

• Liaise with local responsible to ensure the proper execution of stock allocation that has been previously set-up into the system. Ensure the right coordination to manage the exceptions, reschedule backorders, and investigate possibilities to mitigate to limit out of stock (Delay deliveries, Short-Shelf-Life stock).

• Liaise with Logistic (distribution & transport to ensure the deliveries and invoicing processes according to the expected lead times and provide the necessary documentation for shipments.

• Contribute to continuous improvement of order processing as required by Manager, Global Process Lead.

About You

• Minimum a Bachelor’s Degree in Supply Chain Management, Business Administration, or related field.

• Minimum 3-years Supply Chain experience with knowledge of order processing and customer service or similar role, preferably in Pharma.

• Advanced understanding of international trade, export documentation, and compliance requirements.

• Overall Order to cash knowledge including link with customer inventory management.

• Knowledge of Microsoft Office and expertise of MS Excel.

• Hands-on experience of SAP, preferably in S4 Hana.

• Excellent English communication and writing skills, additional language skill such as Mandarin, Japanese, Korean is a plus.

• Ability to interact with internal stakeholders in issue resolution.

• Team player, able to work collaboratively transversally and with front line teams with an end-to-end mindset.

Why Choose Us?

• Bring the miracles of science to life alongside a supportive, future-focused team.

• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.

• Collaborate in a dynamic, fast-paced environment focused on continuous learning and professional development.

• Drive process improvement and innovation in partnership with a motivated and supportive team.