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Controlling Operations GBU Service Manager - Brazil

São Paulo, Brésil Permanent Posté le   Jul. 14, 2025 Expire le   Jul. 27, 2025
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MCO GBU/CF Service Management

  • Location; São Paulo

  • Job type: Permanent

About the job

The MCO GBU+CF Service Management (SM) position is part of the Regional FinOps leadership team and the country/MCO Finance senior LT. The GBU+CF SM plays a crucial role in overseeing end to end service quality, building operational collaborations, overseeing the optimization of processes based on regional and local customer needs. GBU CF SM oversees compliance towards service levels, fostering relationships with stakeholders, providing insights for improvement and guiding hub teams to align their efforts with customer-centric goals. Furthermore, the incumbent oversees the transitioning from current FinOps organization towards target stage and will be monitoring for the service quality. Beside End-oversight of Quality assurance, customer relationship management, stakeholder communication a core goal is to monitor efficiency targets and to maximize value of the Commercial Controlling Operations function through standardizing and harmonizing by mutualizing processes resources to provide transversal and geography agnostic support. The incumbent will be a leader with the ability to influence local stakeholders, bring different strategic views together.

Main responsibilities:

  • Guide and monitor local & regional implementation plans with agreed to timelines and coordinate the transformation with his/her peers reporting to the Regional Head of GBU/CF Service Management

  • Enabling a successful change with the organization.

  • Accountable for the E2E Quality Assurance by monitoring and oversights service levels. Ensure that the services are delivered in accordance with expectations, and in line with the agreed service levels for all processes in scope. This activity encompasses:

    • Monitoring the changes delivered and performance of the services.

    • Communicating KPIs (defined by GPL)

  • Understand local leader’s requirements, gathering feedback, challenging status quo and aligning priorities while maintaining strong relationships

  • Translate local requirements to operational

  • Contribute to major transformation programs like finance academy and oversee operational excellence in business planning & budget processes w/ broad business impact.

  • Manage dynamic business requirements, establishing priorities for continuous improvement and stakeholder satisfaction

  • Through customer insights, identifying impactful strategic areas for process optimization and efficiency improvements

  • Establish and lead effective partner networks/working relationships with local Finance stakeholders.

  • Monitor operational excellence in service delivery through oversight of service levels

  • Connect local priorities with different global targets to achieve the best outcome for Sanofi

  • Contribute to the partnership with the Decision Support & Analytics COE to increase UX and operational excellence

  • Provide input to service delivery & GPO teams regarding customer-centric approaches, quality standards, and customer satisfaction enhancement strategies

  • Create a positive and supporting atmosphere among local stakeholders despite uncontrollable circumstances.

  • Act as right hand of the local CFO for local transversal & strategic projects.

  • Main Interactions: MCO Finance Council, MCO CFO & FBPs, Local business stakeholders, IC&P Internal Control, FinOps Service Delivery in Hubs, Internal & External auditors, GPL team.

About you

  • 5+ Years of experience in a Finance related position with increasing responsibility;

  • Operational experience within controlling at Sanofi;

  • Transformation experience.

Technical skills:

  • Solid grasp of evolving Sanofi technology platforms, processes and controls including SAGA 

  • Excellent organizational and analytical skills as well as communication skills to build commitment and create trust. 

  • Strong analytical capabilities and proven experience working collaboratively

  • Finance background with a focus on controlling activities

  • Solid understanding of financial tools and ERP

  • Financial Reporting and Compliance understanding

  • Understanding of Internal Controls and Audit Environment

  • Excellent project management, organizational and analytical skills.

Soft skills:

  • Continuous learning mindset

  • Effective change leader with ability to communicate need for change

  • High customer-oriented mindset: proven ability to actively listen to the needs of stakeholders’ deadlines.

  • Conflict resolution mindset

  • Proven ability to manage multiple projects, work effectively with cross-functional partners and drive process improvement initiatives across an organization.

  • Drive change and efficiency through proactively challenging the status quo.

Education:

  • Bachelor’s degree in accounting or finance is required.

  • MBA and/or CPA (Preferred);

  • Previous work-related experience within the Pharmaceutical Industry (Preferred);

  • Experience with TM1 and SAP (Preferred)

Why choose us?

  • Bring the miracles of science to life alongside a supportive, future-focused team.

  • Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.

  • This role is critical to our team’s success and offers exposure to a broad range of activities within the lab. For an ambitious microbiologist, it’s a chance to gain lots of experience, fast.

Pursue Progress. Discover Extraordinary.

Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let’s pursue Progress. And let’s discover Extraordinary together.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Watch our ALL IN videoand check out our Diversity Equity and Inclusion actions atsanofi.com!

Attention to the Phrases Below

*Always aimed at the safety and well-being of our employees, proof of COVID-19 vaccination is an essential item for all employees, being present on the list of admission documents.

#LI-LATAM

Poursuivre le progrès. Découvrir l’extraordinaire.

Rejoignez Sanofi et entrez dans une nouvelle ère de la science – où votre parcours peut être aussi transformateur que le travail que nous accomplissons. Nous investissons en vous pour que vous alliez plus loin, accélériez votre réflexion et accomplissiez ce qui n’a jamais été fait auparavant. Vous contribuerez à repousser les limites, à bousculer les conventions et à concevoir des solutions plus intelligentes pour les communautés que nous servons. Prêt·e à poursuivre les miracles de la science et à améliorer la vie des gens ? Poursuivons le progrès et découvrons l’extraordinaire – ensemble.

Chez Sanofi, nous croyons dans l’égalité des chances, sans distinction de race, de couleur, d’ascendance, de religion, de sexe, d’origine, d’orientation sexuelle, d’âge, de citoyenneté, d’état civil, de handicap, d’identité de genre ou de tout autre critère protégé par la loi.

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