Customer Success Manager RD (Sales Rep. /1 yr Fixed Term contract)

This position is 1 year fixed term contract (Medical Rep)

• Affiliate: RD/RBD

• Manager: Commercial Lead

• Location: Seoul, Korea
  

Job Purpose / Priorities

• Autonomously accountable for territory level business performance and responsible customer engagement as an orchestrator of omnichannel operation.

• Self-responsible for individual target as well as shared commitment for Squad performance

• Direct reports: Commercial Lead
  

Key Accountabilities

Performance and Business Acumen

• Self-responsible for individual target activities and sales performance.

• Hold the shared responsibility of Squad performance.

• Ensure the up-to-date market intelligence, account situation and competitive activities and rapid feedback to the HQ

• [If applicable for alliance brands] Ensure the successful partnership performance in line with the directed governance in place at the field level.

Customer Engagement

• Proactively lead/orchestrate omnichannel engagement in line with defined strategy and tactics.

• Manage customer needs and expectations in line with company strategy to provide with best customer experience and journey.

Team Player

• Engage in the Squad performance and initiatives.

• Collaborative mindset to support the colleague CSMs improvement.

Other responsibility

• Ensure business compliance and ethics in all activities

• Ensure HSE and Road safety in field activities

Qualifications and Requirements

Language skills:
High level of Korean & English proficiency and communication skill

Education:
Bachelor degree or above

Experience & knowledge:

• Minimum 2 years in pharmaceutical business in commercial area

• Proven track record in achieving sales results and account management.

• High level understanding of GTM operation and capability.
  

Capabilities in line with CFT (Customer Field Transformation) competency

• Understanding of Advancing customer decision making process, Customer Performance Management, professional effectiveness & how to differentiate Sanofi customer experience.

• Orchestrating and executing customer Multi Channel Engagement strategy.

• Segmentation and Go-to-Market Strategy understanding.

• Orchestrating and executing customer Multi Channel Engagement strategy.

• Utilizing customer insights for planning and execution.

• Applying Digital Capabilities to Business Solutions.
  

Mindset

• Collaborative team player & networker (entrepreneurial).

• Agile Mindset: Self-reflection, critical faculties, willingness to challenge the status-quo.

• Autonomous: Self-organized to develop new competency and capability for GTM transformation