Customer Experience Representative - GP (雲林嘉義)

Job title:Customer Experience Representative - GP (雲林嘉義)

Job purpose:

• Achieve annual sales targets according to Priority.

• Business bridge between Company and responsible Customer (GP).

• To develop and maintain customers based on targeting profile.

• To identify and maintain the relationship with key customers.

• To provide professional expertise on the job.

• To take responsibility for Customer promotion activities.

Main responsibilities:

• Detailing product for prescribing commitment.

• To provide company with competitive products , market intelligence and strategic customer related data.

• To resolve and respond to customer concern with adequate product knowledge and optimal selling skills.

• To develop and maintain good relationship with key doctors.

• To provide customers service support to Customer.

• To fulfill the CRM & ITS requirement in reporting and maintaining doctors record.

• To plan and execute the call plan based on targeting priority in CRM & ITS.

• To support other colleagues and share experiences.

• To develop new GP Customers and product profit margin through good price negotiation skill.

• Daily report of CRM, monthly report /forecast punctually.

• To implement promotional programs made by marketing dept.

• To ensure PSR to implement the assigned Marketing program.

• To ensure team & individual compliance to policies.

• Perform other duties as assigned by management.

• Sanofi employee must understand of own roles and responsibilities in avoiding health risk (Health), preventing accidents (Safety) and environment protection (Environment). Involved in any such activities must comply with HSE policy.

About you

• University (Bachelor of Science)/Diploma major in Pharmacy or related fields is preferable.

• Business graduate (Bachelor of Commerce, Business Administration) is acceptable with successful experience in the industry

• Native in Mandarin and fluency in Taiwanese is a plus.

• 2-3 years’ GP/DS working experience in original company or 3-4 years’ GP/DS experience in local company with excellent performance.

• Results Orientation

• Customer Orientation

• Communication

• Living the Company Spirit

• Selling Skills

• Territory Management

• Initiative

• Aggressive

• Coping with stress

Why choose us?

• Bring the miracles of science to life alongside a supportive, future-focused team.

• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.

• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.

• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave.