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Head of Customer-Facing Capabilities CSE MCO

Varsovie, Pologne Permanent Posté le   Jul. 28, 2025 Expire le   Aug. 21, 2025
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Job title: Customer Facing Capabilities Lead (CSE)

  • Location: Warsaw, Poland
  • Hybrid: 60% office, 40% home
  • Permanent, Full-time

About the job

Ready to push the limits of what's possible? Join Sanofi's GTMC organization as a Customer Facing Capabilities Lead and help drive best-in-class capabilities across our commercial operations. You'll lead a team of local Customer Facing Effectiveness Managers and Specialists, working closely with Country/MCO leaders to deliver value and insights that enable business growth.

We are an innovative global healthcare company with one purpose: to chase the miracles of science to improve people's lives. We're also a company where you can flourish and grow your career, with countless opportunities to explore, make connections with people, and stretch the limits of what you thought was possible. Ready to get started?

Main responsibilities:

  • Lead and develop a high-performing local Customer Facing Capabilities team that uses complementary strengths and fosters dedicated, diverse, and inspiring leadership
  • Drive effectiveness of Customer Facing Capabilities as a strategic advisor to country/MCO leadership and support optimal field resources deployment across GBUs
  • Localize and implement global policies, internal controls and process guidance to boost standardization in field activity management, incentives, targeting, and resource allocation
  • Drive execution of field effectiveness KPIs and tools while collaborating with other GTMC pillars, GPOs and Digital
  • Co-build transformation programs (e.g., Turing, GenAI, new tools) and ensure priority support to new launches
  • Foster partnerships between cross-functional teams (Marketing, Medical, GTMC, Digital, Procurement, P&C, Finance) to maximize value to business teams and customers
  • Ensure accomplishment of financial budget requirements and targets while delivering best-in-class and best-in-cost support

About you

  • Experience: Multiple years' experience in Commercial Operations, particularly supporting field force operations, with background in complex project management and proven delivery of outstanding results
  • Soft and Technical skills:
    • Business: Strong analytical skills, financial acumen, ability to prioritize, excellent interpersonal and communication skills, well-developed time management skills
    • Leadership: Leads by example, role models Take the Lead principles, engages others through active communication, demonstrates drive for high performance, challenges status quo
    • Networking: Strong relationship builder, seeks new opportunities, demonstrates teamworking, experienced in leading projects in multicultural environments and matrix organizations
  • Education: Higher education in Business Administration, Finance or similar field
  • Languages: Excellent knowledge of English (spoken and written), Polish and knowledge of other languages used in MCO is preferred

Why choose us?

  • Bring the miracles of science to life alongside a supportive, future-focused team
  • Discover endless opportunities to grow your talent and drive your career, whether it's through a promotion or lateral move, at home or internationally
  • Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact
  • Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks' gender-neutral parental leave
  • Be part of Sanofi's modernization journey, helping to drive standardization and best-in-class capabilities across commercial operations
  • Play a key role in the GTMC organization that's transforming how we approach our markets and customers

PursueProgress.DiscoverExtraordinary.

Progress doesn't happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let's pursue Progress. And let's discover Extraordinary together.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Watch ourALL IN videoand check out our Diversity Equity and Inclusion actions atsanofi.com!

#LI-EUR

Poursuivre le progrès. Découvrir l’extraordinaire.

Rejoignez Sanofi et entrez dans une nouvelle ère de la science – où votre parcours peut être aussi transformateur que le travail que nous accomplissons. Nous investissons en vous pour que vous alliez plus loin, accélériez votre réflexion et accomplissiez ce qui n’a jamais été fait auparavant. Vous contribuerez à repousser les limites, à bousculer les conventions et à concevoir des solutions plus intelligentes pour les communautés que nous servons. Prêt·e à poursuivre les miracles de la science et à améliorer la vie des gens ? Poursuivons le progrès et découvrons l’extraordinaire – ensemble.

Chez Sanofi, nous croyons dans l’égalité des chances, sans distinction de race, de couleur, d’ascendance, de religion, de sexe, d’origine, d’orientation sexuelle, d’âge, de citoyenneté, d’état civil, de handicap, d’identité de genre ou de tout autre critère protégé par la loi.

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