Digital Product Owner - Salesforce - Order to Cash
Barcelona, Spain Regular Posted on Jun. 29, 2026 Closing on Jul. 31, 2026 Salary Range EUR 59,600.00 - 89,400.00Digital Product Owner - Salesforce - Order to Cash
About Sanofi
We're an R&D-driven, AI-powered biopharma company committed to improving people's lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people's lives.
About the Team
Our ambition is to deliver best-in-class enterprise services enabling Sanofi to chase the miracles of science to improve people's lives. Within Digital Delivery and Operations, we build digital solutions that enable data-driven decision-making, enhance workforce agility, and improve organizational performance.
We simplify processes, break down silos, and scale digital capabilities across Sanofi through strong collaboration, standardization, and continuous improvement.
Our Critical Success Factors – We focus on three key drivers:
- Community. Building an engaged and collaborative team that attracts and develops top digital talent
- Excellence. Simplifying, standardizing and continuously improving processes to achieve scale, quality and productivity
- Digitalization. Enabling transparency, analytics-driven insights and rapid innovation across Sanofi's workforce ecosystem
Main Responsibilities
1. Product Ownership & Strategy
- Develop and execute comprehensive digital strategy for Customer Contact Management
- Own the product roadmap and full lifecycle management (ideation to retirement)
- Drive product forecasting and business case development
- Support budget tracking and reporting
2. Stakeholder Management & Collaboration
- Work closely with Order to Cash stakeholders, GPO/GPL to translate needs into requirements
- Manage complex stakeholder relationships across multiple business units and geographies
- Partner with Customer Fulfilment, Trade, and Supply Chain teams
- Present to senior leadership and executive stakeholders
3. Agile Product Development
- Lead agile development teams using Scrum methodology
- Define user stories, acceptance criteria, and product requirements
- Prioritize product backlog based on business value
- Manage backlog using Confluence and Jira
4. Customer-Centric Innovation
- Drive customer-focused product decisions using data-driven insights
- Optimize customer contact processes for satisfaction and efficiency
- Leverage Salesforce Service Cloud for omnichannel customer contact management
- Implement AI-powered solutions and Einstein AI features
5. Digital Transformation & Automation
- Lead digitalization initiatives for customer contact processes
- Implement RPA and AI-driven tools
- Ensure responsible AI implementation
6. Salesforce Service Cloud & Agentforce Leadership
- Serve as product authority for Salesforce Service Cloud
- Lead deployment and governance of Salesforce Agentforce
- Manage platform integrations with ERP systems
Must-Have Experience
Education & Certifications (Required)
- Bachelor's degree in Business, Engineering, Computer Science, or related field
- Professional Scrum Product Owner I (PSPO I) certification
- Salesforce Product Owner certification
Experience Requirements
- 7-10 years of digital product management experience in enterprise environments
- 5+ years of hands-on experience with the Salesforce platform and ecosystem
- 3+ years in a senior product owner or product management role
- Strong Salesforce AI and automation background
- Experience in Order to Cash, Customer Service Management, or related business processes
Technical Skills (Required Levels)
- Salesforce Service Cloud - Advanced
- Salesforce Agentforce Platform - Experienced
- AI & Automation Capabilities - Experienced
- Technical Acumen (CRM, APIs, Integrations) - Experienced
- User Experience (UX) Design - Experienced
- ERP Systems - Experienced
- Data Analysis & Business Intelligence - Experienced
Functional Skills (Required Levels)
- Agile Methodology - Advanced
- Data-Driven Decision Making - Advanced
- Stakeholder Management - Advanced
- Product Development Lifecycle - Advanced
- Digital Product Management - Advanced
- Product Forecasting - Advanced
- Customer-Focused - Advanced
- Business Acumen (Pharma/Order to Cash) - Advanced
Strongly Preferred Qualifications
- Salesforce Agentforce certification or active enrollment
- Salesforce Service Cloud Administrator or Advanced Administrator certification
- Pharmaceutical or healthcare industry experience (significant competitive advantage)
Key Competencies
- Customer-Focused (Advanced)
- Innovation Mindset (Advanced)
- Collaborative Leadership (Advanced)
- Data-Driven Decision Making (Advanced)
- Agile Mindset (Advanced)
- Technical Fluency (Advanced)
This role requires a senior-level professional who can bridge business strategy with technical implementation, particularly in the Salesforce ecosystem, while driving digital transformation in a complex pharmaceutical environment.
#LI-Hybrid #BarcelonaHub #SanofiHubs
Pursue Progress. Discover Extraordinary.
Join Sanofi and step into a new era of science - where your growth can be just as transformative as the work we do. We invest in you to reach further, think faster, and do what’s never-been-done-before. You’ll help push boundaries, challenge convention, and build smarter solutions that reach the communities we serve. Ready to chase the miracles of science and improve people’s lives? Let’s Pursue Progress and Discover Extraordinary – together.
At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status or other characteristics protected by law.
Final compensation will be determined based on demonstrated experience, skills, location, and other relevant factors. Employees may be eligible to participate in Company employee benefit programs.
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We believe better is out there – and that extends to how we support people. Our People Strategy prioritizes inclusivity, transparency, and efficiency in talent development. It’s allowed us to chart personalized plans to keep employees and managers on the same page when it comes to training and succession planning. From upskilling to mentorship, we prepare our teams with the resources they need to pursue progress.
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Get access to the tools, training, and support to reach your goals. By fulfilling your potential, you’ll help us achieve our aim of halving the time from discovery to therapy.
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Bring your passion to your role and impact millions of people around the world. You're in the driver's seat – just set your goals, and we'll provide the training and support that will get you there.
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