S4 Hana Order to Cash Master Data Lead

• Location: Barcelona, Spain

About the Job

This position is part of the Business System Owner team within the Order to Serve (O2S) Global Process Owner organization.

The role combines responsibility for enabling the implementation of commercial policy and trade terms within the iShift program and leading the end-to-end Master Data processes across all Order to Serve business scenarios.  The position leads and manages a team of 5 to 8 internal and external experts leading the deployment and enhancements of core model processes for commercial policy, contracts mgmt, pricing and master data management (third party and interco customer, transactional data)  Order to Serve master data lead ensures that system design and configuration meet business requirements and order to cash strategy. 

In addition this role drives change management , stakeholder engagement and secure K-users capabilities all along the deployment.  This position works in close collabotation with Global Process Leads for process design and improvements     

Main responsibilities 

People Management Responsibilities 

• Lead and develop a team of 5 to 8 internal and external experts in trade processes and master data management 

• Set clear performance objectives and conduct regular performance reviews 

• Coach and mentor team members to enhance their capabilities and support career development 

• Manage resource allocation and workload distribution across the team 

• Identify training needs and ensure team competency development

• Drive team engagement and maintain high performance culture 

• Conduct regular 1:1s and team meetings to ensure alignment and communication 

• Manage recruitment and onboarding of new team members 

• Foster collaboration and knowledge sharing within the team 

• Handle escalations and support team members in complex problem-solving 

Preparation Phase

• Conduct thorough data validation and identify complex inconsistencies or gaps 

• Develop and document comprehensive business scenarios and routes to market 

• Analyze and document as-is information, including process flows and system landscapes 

• Manage and prioritize ongoing projects impacting the Order to Serve operating model 

• Lead analysis of current practices alignment with planned S/4HANA design 

• Analyze performance metrics and KPIs 

• Create and maintain stakeholder mapping 

• Develop implementation roadmaps with minimal guidance 

• Conduct in-depth gap analysis between current and target operating model 

• Translate gaps into detailed business requirements 

Scoping and Design Phase 

• Lead gap analysis between current processes and core model 

• Present core model to stakeholders and manage feedback 

• Evaluate and document potential deviations from core model 

• Prepare and present documentation to global process leads for Design Authority escalations 

• Collaborate with the solution delivery team and global process leads on design specifications 

• Translate complex business requirements into functional specifications 

• Lead design review sessions and synthesize outcomes 

• Oversee and maintain design documentation in Signavio for L5/L6 process flows 

• Manage approval processes and escalate issues as needed 

• Identify and prioritize process improvement opportunities 

• Lead coordination between business stakeholders and technical teams 

Build & Test Phase 

• Develop and implement K-user engagement strategies 

• Create and manage testing schedules 

• Guide K-users through test script execution and provide advanced support 

• Analyze and prioritize defects, developing resolution requirements 

• Lead the development of process documentation and training materials 

• Design and deliver K-user training activities 

• Support K-users in case of needs for successful testing  

Deploy & Hypercare Phase 

• Prepare and empower K-users for end-user training 

• Provide advanced hypercare support and troubleshoot complex issues 

• Analyze process performance metrics and recommend improvements 

• Investigate and resolve critical business issues during hypercare 

• Lead coordination efforts between business and technical teams

• Manage hypercare completion activities and transition to BAU 

Continuous Improvement 

• Analyze feedback on implemented processes and systems 

• Synthesize lessons learned and develop action plans 

• Monitor and report on core model adherence within the ERP  

• Develop and drive continuous improvement initiatives 

• Identify and evaluate automation opportunities 

• Lead business requirements coordination to design and enhance the solution 

• Create business cases for enhancement projects 

Change Management 

• Analyze and document complex process changes between functions and Business Operations 

• Lead the mapping of system changes and their impacts 

• Conduct comprehensive organizational impact analysis 

• Evaluate and prioritize local requirements and concerns 

• Develop training needs analysis and learning strategies 

• Create and oversee change management materials and campaigns 

• Manage change-related issues and develop mitigation strategies 

• Lead stakeholder engagement activities and manage resistance  

Project Management and Governance 

• Identify, assess, and manage risks and issues, escalating when necessary 

• Ensure alignment between processes and overall strategy 

• Facilitate decision-making processes through comprehensive analysis and recommendations 

• Manage team capacity planning and resource allocation across projects 

• Ensure team alignment with project objectives and timelines 

• Lead team performance monitoring and reporting 

• Develop team members' project management capabilities 

Requirements  Educational Background 

• Bachelor's degree in business-related fields; Master's degree preferred

Professional Experience 

• 7-10 years' experience in Trade Processes and Master Data Management 

• Proven experience in leading transformation programs 

• Extensive experience in SAP implementation projects, particularly S/4HANA and MDG 

• In-depth understanding of Supply Chain, order-to-cash processes, and commercial policy frameworks 

• Minimum 3 years of people management experience 

• Experience in leading and developing trade and master data management teams 

• Track record of successful team performance improvement •

Key Competencies 

• Advanced project management skills 

• Strong change management capabilities 

• Ability to lead and influence cross-functional teams 

• Excellent analytical and problem-solving skills • Strong communication and presentation skills 

• Fluent in English; Spanish is a plus 

• Strategic thinking and ability to drive innovation 

• Proven people management and leadership skills 

• Ability to build and develop high-performing teams 

• Experience in performance management and talent development 

• Strong delegation and prioritization skills 

• Coaching and mentoring capabilities 

• Deep understanding of data governance and process transformation 

• Strong knowledge of commercial policy frameworks and compliance requirements 

• Experience in export control and trade compliance 

Main Interactions 

Internal

• Business Operations Order to Cash team 

• iShift Program team 

• Regional implementation teams 

• Business Process Owners within Business Operations 

• Supply Chain, Trade stakeholders 

• IT and technical teams • Change Management team 

• Business users 

• K-users and super users 

• Finance, Customer Engagement, and Trade teams 

• Export Control and Compliance teams 

External

• Implementation partners 

• System integrators 

• External consultants 

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