Sales Order Management Analyst

JOB DESCRIPTION

Job Title : Order Processing Analyst                                           

Department : Sanofi Business Sperations, Order to Cash

Location : Bogota

Our organization in Bogota is growing fast, and we're always looking for talented professionals to join our Order to Cash service line. Apply to this "Evergreen" job ad, and we'll get in touch with you when a suitable opportunity comes up for you!

Why join our team?

Our Order to Cash (O2C) team aims for excellence, equipping Sanofi with a robust core model, seconded with best of breed digital solutions embedding artificial intelligence and machine learning functionalities.

Our international presence, our ambition to become a global reference player for all order to cash related processes mean that our team works on a variety of projects with opportunities for a rich mix of work. This leads to a challenging and stimulating professional experience full of growth and learning.

We offer a diverse and dynamic environment that’s growing at pace. Over the past two years, Sanofi Business Services (SBS) has doubled in size and increased its scope.

As one department within SBS, we’re also part of something much bigger. This provides opportunities for learning, growing, job moves and a diversified, fulfilling career.

Our function at a glance:

Our O2C team to handle the following activities:  

1.    Master data Management 

2.    Sales orders Management 

3.    Requests and Disputes Management 

4.    Credit Risk and Credit Data Management  

5.    Collections and Customer Contact Management 

6.    Cash Application and Receivables Management  

7.    AR related Month-end Closing, Reporting and Non-trade Invoice Management  

These operations are critical for customers & patients products fulfillment, accurate accounting, generating cash flow, customer satisfaction.

Connect with us if you are…

• An expert in global processes (master data, sales orders administration, claims, credit, collection, reporting, process mining and data analytics), looking to share your knowledge.

• A professional who thrives in an international environment, where you can develop your talent and realize ideas and innovations within a dynamic team of experts.

• An agent for change, looking to develop new ways of working and driving company performance through continuous improvement that increases the company’s working capital.

• A person eager to be part of our transformation to make Sanofi best in class, while contributing to the company’s results so they can be reinvested to support our purpose: We chase the miracles of science to improve people’s lives.

JOB PURPOSE:

-      Responsible for capturing customer orders accurately and efficiently into the ERP system to achieve the fixed service level requirements expected for order cycle time deliveries, and % of perfect orders, etc.

-      Responsible for business interface monitoring, to accurately and efficiently monitor the interfaces in the system, determining a business solution on alerts and issues.

The role requires being skilled in different order entry channels such as EDI, optical character recognition tool, Web portal and the CRM and general knowledge of sales order management required to be able to identify and solve integration issues. ​

ORGANIZATIONAL CONTEXT:

SBS O2C

KEY ACCOUNTABILITIES:

- Responsible for capturing customer orders accurately and efficiently into the ERP system

- When relevant create order manually in the ERP, ( by mail, mass upload and fax) according to the customers requirements and based on business rules for third party sales processes

- Review and validate orders in the optical character recognition tool, update as needed and resolve issues.

- Contribute to continuous improvement of order taking activities as required by internal team initiatives.

- Monitor all inbound and outbound customer interfaces through idocs to ensure correct integration of the different documents in the systems

- Investigate failed IDOC’s and contact relevant departments based on type of issue to report technical system failure to IT; or when possible, solve issues with failed IDOC’s independently to be able to create the exchanged documentation

- Keep track of changes: in IDOC’s, emails, to justify changes from initial customer demand

- Request maintenance to IT (create or update) of master data fields linked to different customer interfaces of Partner Functions and fields that require local knowledge

- Execute integration activities within the service level agreement to drive efficiency in the process.

-“In the event that the employee receives notice related to quality complaint for Sanofi portfolio products (including medical devices), he/she shall report it to the Quality Department in accordance with the HUB procedure (DTP), within 1(one) business day from receipt.”

JOB-HOLDER ENTRY REQUIREMENTS:

Language

·         Excellent English written and verbal

·         Secondary French language is a plus 

Functional Skills

·         At least 2-3 years´s experience with knowledge of order processing and customer service or similar (essential) preferably in Pharma  

·         Good business acumen (advantageous)  

·         Strong problem solving, deductive (advantageous)  

Technical

·         Hands-on experience of SAP (essential) in S4 Hana preferably, SAP Application Interface framework modules (advantageous)  

·         Previous use of an Optical character recognition solution (advantageous)

·         Knowledge of Microsoft Office and expertise of MS Excel (essential)  

Interpersonal

·         Ability to interact with internal stakeholders in issue resolution (essential)  

·         Detail-minded, clear thinker, quick learner  

·         Team player, able to work collaboratively transversally and with front line teams with an end to end mindset (essential)  

·         Good communication skills (advantageous) 

When joining our team, you will experience:

• An international work environment, in which you can develop your talent and realize ideas and innovations within a competent team

• An attractive, market-oriented salary and cafeteria benefits

• Flexible home office policy, with a possibility to work up to 60% of time from home / where you can easily schedule your office days

• Work from an "Office of the Year 2020" finalist office

• Collective life and accident insurance

• Yearly medical check-up package

• An individual and well-structured introduction and training of new employees and we will dedicate a Buddy for you to better navigate in your first weeks

• Your own career path within Sanofi. Your professional and personal development will be supported purposefully

• Join a great community & special events (Monthly Board Game Nights, Summer Events, Well-Being Lectures & Sport Clubs)

Pursue Progress, discover Extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.