Director, (Alpha-1 Antitrypsin Deficiency) AATD Patient Support Services Strategy and Operations

Job title: Director, (Alpha-1 Antitrypsin Deficiency) AATD Patient Support Services Strategy and Operations

• Location: Cambridge, MA / Morristown, NJ

About the Job

Across Rare Diseases, our "one team, common goals, single mission" go-to-market approach is leading the way. The Director, AATD PSS Strategy & Operations is a critical leadership role for the Alpha-1 Antitrypsin Deficiency (AATD) launch — Sanofi's newest rare disease franchise in COPD.

This Director will build, launch, and then run a best-in-class Patient Support Services capability for the AATD community. The role encompasses strategic design of the AATD patient services model, launch readiness, and ongoing operational performance — partnering closely with the Head of Rare Disease PSS on development and performance of the PSS strategy and Field Education and Case Management teams.  They will also lead collaboration across Commercial, Medical Affairs, Market Access, and external partners (vendors, healthcare providers, specialty pharmacies) to deliver a seamless patient and customer experience.

The Director will drive end-to-end digital innovation and operational excellence, working with PSS Centers of Excellence to bring cutting-edge capabilities and continuous improvement to this launch.

Join the team transforming care for people with immune challenges, rare diseases, cancers, and neurological conditions. In Specialty Care, you’ll help deliver breakthrough treatments that bring hope to patients with some of the highest unmet needs.

About Sanofi

We're an R&D-driven, AI-powered biopharma company committed to improving people's lives and delivering compelling growth. Our deep understanding of the immune system — and innovative pipeline — enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people's lives.

Main Responsibilities

Strategic Design & Launch Leadership

• Own the strategic design of the AATD Patient Support Program — service model, staffing plan, KPIs, and operating structure — ensuring alignment with brand strategy and patient needs

• Lead launch readiness across the PSS remit, translating strategy into an operating capability that is fully ready on day one

• Represent AATD PSS as the launch lead in cross-functional forums and leadership reviews

• Drive innovation in program design, exploring new and creative partnership models to enhance patient access and experience

Operational Performance & Continuous Improvement

• Own ongoing operational performance of the AATD PSS program: monitor KPIs, budget, and service levels; course-correct as needed

• Partner closely with the Head of Rare Disease PSS to ensure Field Education and Case Management teams are strategically aligned to the Rare GTM model, and operationally ready to support AATD patients

• Drive end-to-end digital experience and operational excellence, working with PSS Centers of Excellence to bring innovation, automation, and best practices to the AATD launch

• Use data, insights, and stakeholder feedback to continuously assess program performance and identify enhancement opportunities

Vendor & Partner Management

• Lead vendor strategy, performance, and quality oversight (financial assistance, copay, access technology, market research, etc.) in partnership with Centers of Excellence, identifying partners and ensuring delivery against contracted SLAs

• Explore and establish innovative partnerships with external organizations to enhance patient support capabilities and access solutions

• Own budget management for AATD PSS programs and operations

Cross-Functional & External Collaboration

• Serve as the central coordination point across Commercial, Medical Affairs, Market Access, Legal, and Compliance for all AATD patient services matters

• Build strong relationships with healthcare providers, patient advocacy organizations, specialty pharmacies, and payers

• Partner with field access and field education leaders for a seamless disease-state and treatment experience

Market & Patient Insight

• Develop deep expertise in the AATD patient journey, treatment landscape, reimbursement pathways, and access barriers

• Monitor market, competitive, and regulatory developments; translate insights into operational and program adjustments

• Champion patient-centricity in all decisions and program enhancements

Governance & Compliance

• Ensure full compliance with corporate and industry policies and regulatory requirements governing patient support programs

• Define and report program critical success factors, KPIs, and SOPs to leadership committees

About You

Required Qualifications

• Bachelor's Degree required; MBA or advanced degree preferred

• Minimum 7 years pharmaceutical/biotech/specialty pharmacy experience

• Prior leadership experience building a function or program from the ground up strongly preferred

• Demonstrated ability to strategically design patient support programs aligned to brand and corporate objectives

• Strong understanding of legal/regulatory parameters governing patient support programs in pharma

• Proven track record leading product launches or major strategic initiatives in a matrixed environment including budget management

• Experience driving digital innovation and operational excellence in patient services or healthcare operations

• Strong analytic skills to evaluate trends and identify program improvement opportunities

• Outstanding communication, presentation, and interpersonal skills; ability to build relationships and resolve conflict

• Ability to travel approximately 20–30%

Preferred Qualifications

• Direct experience with rare disease launches or patient support program development

• Experience in respiratory disease, pulmonology, or AATD therapeutic area

• Background in case management, patient services, or healthcare operations

• Experience partnering with PSS Centers of Excellence or shared service models

• Established relationships within the AATD patient advocacy and provider communities

• Track record of implementing digital tools or automation to enhance patient experience

Why Choose Us

• Bring the miracles of science to life alongside a supportive, future-focused team.  

• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.  

• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.  

• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave

Sanofi US Services and its U.S. affiliates are Equal Opportunity employers committed to a culturally inclusive workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil  union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.

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All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs, and additional benefits information can be found here.