Senior Director, Patient Support Services - Dermatology and Immunology

Job title:Senior Director, Patient Support Services – Dermatology and Immunology

·Location: Cambridge, MA

·Additional Locations: Bridgewater, NJ

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About the job ​

Are you ready to share the future of medicine? The race is on to speed up drug discovery and development to find answers for patients and their families. Your skills could be critical in helping our teams accelerate progress. Join our Patient Support Services team as a Senior Director, Patient Support Services – Dermatology and you’ll help patients and families affected by rare and debilitating diseases.

We are an innovate global healthcare company, committed to transforming the lives of people with immune challenges, rare disease and blood disorders, cancers, and neurological disorders. From R&D, to sales, our talented teams work together, revolutionizing treatment, continually improving products, understanding unmet needs, and progress to make a real impact on the millions of patients around the world.

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Main responsibilities:​​

·Oversee the development and maintenance of PSS brand identity, messaging, and positioning across all channels. Ensure consistency and coherence in brand representation to enhance brand equity and recognition.

·Lead PSS Brand Plan activities across the department and cross-functional partners.  

·Manage all aspects of Dupixent PSS Advisory Boards and work with leadership team to pull through findings to continuously improve support programs.

·Launch Planning: Responsible for all launch readiness activities. Ensure PSS operational teams have the necessary knowledge to prepare for upcoming launches.  Work with broader team to prepare and execute launch activities.

·Market Research: Partner with analytics team to conduct market research, competitor analysis, and consumer insights to inform PSS strategy and identify opportunities for growth.

·Develop Field Reimbursement programming content for impactful educational programs.

·Collaborate cross-functionally with field teams, brand marketing, and market access to align efforts with overall business goals. Foster strong relationships with external partners, agencies, and vendors to support marketing initiatives.

·Manage Dupixent PSS agency of record to include management of all PSS materials and ensuring alignment with business goals and regulatory requirements.

·Lead the Marketing PSS team to deliver on business objectives while creating an irresistible culture that our employees will thrive in.

About you ​

Experience:

·Minimum 10+ years pharmaceutical/biotech experience

·5+ years previous leadership experience in Patient Support Services, commercial operations marketing or brand strategy with digital marketing preferably in a specialty market therapeutic area

·3+ years previous people management and development experience.

·Ability to travel up to 30% of time.

·Strong critical thinking skills.

·Experience working in a co-promote preferred.

·Ability to effectively lead and influence a team preferred.

Soft and technical skills: ​

·Outstanding interpersonal skills, including building a strong working relationship and managing and resolving conflict preferred.

·Strong analytical skills to evaluate trends and identify opportunities for program improvements preferred.

·Superb communication skills, oral and written, including presentation skills preferred.

·Strong organizational skills preferred.

Education: 

·Bachelor's degree required; MBA degree preferred.

Why Choose us

• Bring the miracles of science to life alongside a supportive, future-focused team.​​

• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.​​

• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.​​

• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave.​

Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.​

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