Senior Director, Training Patient Support Services

Job title: Senior Director, Training Patient Support Services

Location: Cambridge, MA

About the job

Join the team transforming care for people with immune challenges, rare diseases, cancers, and neurological conditions. In Specialty Care, you’ll help deliver breakthrough treatments that bring hope to patients with some of the highest unmet needs. 

Our Team:

The Commercial/PSS Training and Leadership Development Team is responsible for the design and delivery of all training needs for field based and some internal based professionals who interact with our customers.  We prepare our colleagues for successful interactions our diverse customer base. 

Main Responsibilities:

• The Director of PSS Training has responsibility for supporting PSS training needs across therapeutic areas.

• This person will have responsibility for strategic planning and implementation of world class, process, and any/all necessary PSS related training and skill-based training via eLearning, live meetings, and virtual training and on demand training courses.

• This person will also need to provide consistencies across the TAs, where applicable.

• Develop, with the PSS Leadership team, the training and development function for the PSS team as well as other PSS trainings for the Business Unit as needed.

• The Director of Training PSS will have responsibility for on-the-ground execution and deployment of training experiences. Assist in the development and execution of comprehensive strategic and tactical plans to support the short- and long-term objectives of the PSS team. 

This includes responsibility for implementation and continuous improvement to the following work streams:

• PSS Onboarding

• New hire training programs and curriculum

• Field Training 

• Collaboration/Coordination with “One PSS” training initiatives

• Build a sustainable ongoing learning journey for PSS Teams (field and home office).

• Work closely with all cross functional teams (sales, marketing, market access, etc.)  to ensure appropriate integration materials into all new hire and ongoing learning training programs.

• Manage, design, and deliver training materials for National Meetings and Area/Zone and Regional, in close coordination with “One PSS” leadership, PSS Leadership, Sales, Marketing, and any other relevant cross functional teams.

• Incorporate technology and gamification for end user engagement.

• Ensures budgets and schedules meet corporate requirements.

• Select, develop, and manage relationships with key agency partners.

• Provide a high level of strategic analysis and planning with the ability to work with and manage demands and expectations from multiple internal customers.

• Contribute to the “One PSS” training strategy as that continues to be built and evolve by joining a project team to harmonize approach across TA PSS teams.

About you

Qualifications:

• BA/BS Degree required, preferably in life science or business. MBA a plus.

• Ideal candidate will have 8 plus years of relevant pharmaceutical/biotech industry experience

• Ideal candidate will have experience in specialty pharmaceuticals or biologics, with knowledge of the specialty pharmacy/HUB services environment.

• Proven communication skills with a well-developed ability to efficiently and productively communicate both verbally and in writing

• Ability to influence, collaborate and interact effectively with senior leadership team and cross functional team members.

Why Choose Us?  

• Bring the miracles of science to life alongside a supportive, future-focused team. 

• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally. 

• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact. 

• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave.

Sanofi US Services and its U.S. affiliates are Equal Opportunity employers committed to a culturally inclusive workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law. 

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All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs, and additional benefits information can be found here.