People Services Generalist

Job Overview:

The People Services Generalist will be responsible for supporting employee lifecycle management, ensuring best-in-class service for Sanofi employees. This role involves executing core People Services processes within the legal framework and Sanofi's corporate policies, while maintaining adequate control and minimizing associated risks.

Key Responsibilities:

1. Employee Lifecycle Management:

• Onboarding & Pre-boarding Management: Lead end-to-end post-offer onboarding activities, with a strong focus on background check coordination — tracking check Progress and resolving discrepancies to ensure timely and compliant completion. Oversee pre-onboarding data collection and coordinate orientation sessions for new hires.

• Vendor & Procurement Management: Manage relationships with background check vendors, including raising and tracking Purchase Orders (PO), monitoring service quality and SLA compliance, and handling invoice/payment coordination with Finance and Procurement teams.

• Support internal transfer processes, including document creation/amendment, employee data updates in HR systems.

• Manage external workforce data & processes in internal systems (e.g., CREW, Snow, Parade)

2. Data Management and Reporting:

• Maintain accurate employee data in Workday and related systems

• Support data quality monitoring, analysis, and auditing

• Ensure compliance with data security protocols and GDPR

3. Query Handling and Customer Service:

• Address employee inquiries through One Support platform (ServiceNow)

• Handle L2 queries related to People Services topics

• Maintain knowledge databases and support knowledge transfer activities

4. Compliance and Documentation:

• Ensure adherence to Sanofi policies, guidelines, and mandatory internal controls

• Maintain personnel files (digital and physical) and conduct monthly audits

• Support document management related to the employee lifecycle

• Assist in providing documentation for audits and external entities

5. Process Improvement:

• Contribute to continuous improvement initiatives and automation efforts

• Assist in updating standard operating procedures (SOPs) and work instructions

• Support testing of new functionality in Workday and other systems

6. Stakeholder Coordination:

• Collaborate with internal stakeholders (P&C, Legal, COEs, Facilities, etc.)

• Coordinate with external partners (Payroll and T&E BPO partners)

• Ensure compliance with Service Level Agreements (SLAs)

Qualifications:

• Bachelor's degree in HR, Business Administration, or related field

• 1-3 years of experience in HR or related field (2+ years preferred)

• Experience with background check processes is a plus

• Vendor management experience is a plus

• Proficiency in English (advanced level) required, local language skills advantageous

• Skills and Competencies:

• Basic understanding of HR processes and activities

• Proficiency in Microsoft Office, particularly Excel

• Familiarity with HR tools (e.g., Workday, ServiceNow) is advantageous

• Strong attention to detail and ability to meet deadlines

• Excellent communication and interpersonal skills

• Customer service orientation and problem-solving abilities

• Adaptability, teamwork, and willingness to learn

• Awareness of data privacy rules (e.g., GDPR) is beneficial

Pursue progress, discover Extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

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