Global Process Lead (GPL) Launch to Engage (L2E)

• Job Title: Global Process Lead Launch to Engage (GPL L2E)

• Location: Hyderabad
  

Strategic Context

Sanofi has currently the best and most robust pipeline of R&D and consequent new launches of our history. As part of the next phase of our Play-To-Win strategy, the Global Process Owner (GPO) Blueprint framework has been established to drive best-in-class capabilities across our end-to-end processes, bringing value and excellence to our commercial operations.

The Launch to Engage process represents a critical L1 end-to-end process encompassing seven key L2 sub-processes: Product Launch, Market Access & Pricing, Insights & Analytics, Omnichannel & Customer Engagement, Trade & Revenue Management, Customer Facing Operations, and SEE Engage-to-Report. This comprehensive process ensures seamless coordination from product launch through customer engagement and revenue realization.

Our Team

The Go-to-Market Capabilities (GTMC) organization aims to centralize Go-to-Market excellence and operational tasks across GBUs, standardizing best-in-class capabilities with strengthened global support while establishing clear ways of working to optimize process excellence and efficiency. The GPO Blueprint framework serves as the foundation for this transformation, establishing clear roles, governance, and continuous improvement mechanisms.

As a Global Process Lead reporting to the Global Process Owner of Launch to Engage, you will be responsible for managing specific L2 or L3 processes within the Launch to Engage taxonomy, ensuring alignment with global standards while driving local implementation excellence across all regions and business units.

Main Responsibilities

The Global Process Lead – Launch to Engage is a full-time non-operational role responsible for managing assigned L2/L3 process areas — focused on process design, governance, standardization and continuous improvement, not day-to-day operational execution. Working closely with the GPO Launch to Engage, you will ensure alignment within and across functions, applying GPO Model capabilities, methods, and tools to drive process excellence.

Core Process Management

• Own and manage specific areas of the Launch to Engage core model processes (scope to be defined based on assignment)

• Maintain and improve assigned process areas including leading Continuous Improvement projects covering process design, management rules, RACI definitions, roles & organization, internal controls, and digital solutions

• Ensure processes levels 1–5 are fully documented; for levels 6–7, document processes, business rules & detailed standard operations where meaningful

• Drive Business Process Management lifecycle for assigned process areas, including continuous improvement, innovation, and digital & automation solutions

• Act as business system owner for assigned processes to ensure system standardization and optimization

• Ensure a Business Continuity Plan (BCP) strategy is defined and maintained for assigned process areas, both globally and locally

• Drive innovation to ensure assigned processes are future-proof, examining and proposing new solutions that increase automation and improve process outcomes

• Ensure internal controls and compliance requirements are embedded within process designs from the outset

Global Implementation & Standardization

• Provide and maintain Core Models for assigned business processes, including exception approval processes

• Drive standardization across functions and geographies within assigned process scope

• Ensure consistent adoption of optimized processes implemented across all regions and GBUs

• Support identification of improvement potential, definition of design and implementation-related action plans and resourcing by collaborating with BPLs, SMEs, and when required other GPLs and the GPO

• Support review of any change requests and exceptions to the Core Model with regional teams

Stakeholder Management & Governance

• Participate in Process Board meetings with reporting responsibility to the GPO Launch to Engage

• Animate Local Process Champion Community and operate Operational Meetings to ensure compliance with governance throughout local processes

• Identify dependencies and potential impacts with other L2/L3 processes and ensure alignment with respective GPLs and GPOs

• Build and maintain stakeholder relationships across all geographies, including Regional Heads and Global Delivery Center teams, through solid governance and networking

• Reach out to GPL peers within Launch to Engage and neighboring GPO teams for exchanges on best practices and cross-process alignment

7 capabilities and related responsabilites

1. End-to-end process transformation & improvement

Coordinate & support identification of improvement potential and design measures, plans and resourcing for assigned process areas

2. Core model & standardization

Develop/maintain assigned process documentation aligned to GPO Model quality standards, methods, and tools

3. Technology, tools & data

Identify potential solutions, design specifications, and align on implementation, testing and training with Technology teams

4. Risk & control management

Define & communicate internal control framework for assigned processes, co-create mitigation measures with Internal Control unit

5. User & customer centricity

Define & maintain user experience concepts and solutions, integrate actions in assigned process activities

6. Performance measurement, reporting & value tracking

Leverage analytics to define, manage and monitor process KPIs and related reporting; conduct internal and external benchmarking to assess process maturity and identify best-in-class practices

7. Change management

Determine competencies for roles, develop training curriculums, identify change actions and coordinate with initiative roll-out and supporting Change agents

About You:

• Qualifications & Requirements : 10+ years in pharmaceutical/healthcare commercial operations with expertise in at least one Launch to Engage sub-process (Product Launch, Market Access & Pricing, Insights & Analytics, Omnichannel & Customer Engagement, Trade & Revenue Management, Customer Facing Operations, or SEE Engage-to-Report)

• Education: Bachelor's degree (minimum) in Business Administration, Life Sciences, Engineering, Marketing, or related field

• Master's degree or MBA preferred

• Relevant certifications in process improvement (Lean Six Sigma) or project management (PMP) are advantageous

• Proven track record in process implementation and systems deployment in a global pharmaceutical environment

• Experience leading process improvement/transformation projects in matrix organizations

• Minimum 3 years in global or multi-regional roles

• Languages:

  • English mandatory (excellent spoken and written)

  • Additional languages are an asset given the global nature of the role

Preferred (not mandatory):

• Experience in product launch activities or go-to-market strategy execution

• Exposure to Global Business Services/Hub environment

• Process enablement with AI/Machine Learning or automation tools

• Experience in a GPO/BPM model environment

Soft Skills & Competencies

Technical Skills:

• Commercial Systems: Proficiency with commercial planning tools, CRM systems, and launch management platforms

• Data Analysis: Strong analytical capabilities including statistical analysis and insights generation

• Project Management: Demonstrated project management skills including planning, execution, and stakeholder management

• Process Mapping: Experience with process documentation, mapping tools, and business process management

• Financial Acumen: Understanding of commercial P&L, ROI measurement, and business case development

Leadership & Soft Skills:

• Analytical Thinking: Strong analytical skills & ability to redefine processes from end to end

• Delivery Orientation: Strong delivery focus with ability to plan, execute, and resolve critical issues while ensuring programs stay on track

• Change Leadership: Strong change leader with ability to drive adoption of new technologies and ways of working

• Cross-functional Collaboration: Effective collaboration skills with peers, stakeholders and partners across different geographies, languages, cultures, and business maturity levels

• Communication: High level of interpersonal/communication skills with ability to communicate and present at different levels of the organization

• Problem-solving: Effective at problem-solving and prioritizing capacity in complex, ambiguous situations

Personal Characteristics

• Results-oriented with strong focus on achieving measurable business outcomes

• Collaborative team player with ability to influence without direct authority

• Self-starter with ability to work effectively under limited supervision and manage competing priorities

• Adaptable and resilient in fast-paced, dynamic environment

• Passionate about continuous improvement and operational excellence

• Customer-centric mindset with external perspective

• Entrepreneurial spirit with calculated risk-taking approach

Ways of Working

• You will be a member of the Launch to Engage Process Board, reporting directly to the Global Process Owner – Launch to Engage

• You will role model Play-To-Win principles and behaviors, delivering high performance in both the "what's" and "how's"

• You will foster partnerships and close collaboration between cross-functional teams (Marketing, Medical, Market Access, Digital, Commercial Operations, Finance) driving structured ways of working to provide maximum value to business teams

• You will ensure setting up effective governance mechanisms and agile decision-making processes within your assigned process scope

• You will continuously work with BPLs, SMEs, and operational teams to deliver value and insights as a true partner in enabling business growth

• You will collaborate closely with other GPLs within Launch to Engage and across other GTMC pillars to ensure seamless end-to-end process integration

• As part of Sanofi's Hyderabad Global Delivery Center, you will contribute to building hub capabilities and cross-fertilizing best practices across the global GPL community

• Time Commitment:

  • 100% of capacity dedicated to this role

  • This is a full-time position with no additional responsibilities outside of the GPL scope

  • Support team members may be assigned based on process complexity and initiative workload

This role offers the opportunity to be at the forefront of Sanofi's commercial transformation, driving process excellence that directly impacts our ability to bring life-changing medicines to patients worldwide. You will play a critical role in shaping the future of our Launch to Engage capabilities while building a lasting legacy of operational excellence.

Why choose us.

• Bring the miracles of science to life alongside a supportive, future-focused team. 

• Be part of a dynamic and collaborative global talent community 

• Influence and shape sourcing strategies across regions and functions. 

• Drive innovation using cutting-edge sourcing tools and techniques. 

• Make a real impact by connecting exceptional talent with meaningful opportunities. 

Pursue Progress. Discover Extraordinary.

Join Sanofi and step into a new era of science - where your growth can be just as transformative as the work we do. We invest in you to reach further, think faster, and do what’s never-been-done-before. You’ll help push boundaries, challenge convention, and build smarter solutions that reach the communities we serve. Ready to chase the miracles of science and improve people’s lives? Let’s Pursue Progress and Discover Extraordinary – together.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status or other characteristics protected by law.