Planning & Performance Analyst
Hyderabad, India Permanent Date posted 27/06/2024Job title: Planning & Performance Analyst
About the Job:
Planning & Performance Analyst will support the Head Planning & Performance Management to deliver the following objectives set for the function.
The purpose of this role is to:
- Drive GBS benchmark exercise with Hackett (and other relevant agencies) to ensure most of the best practices “best-in-class” working on have being embedded in GBS target processes (A2R, Ci2C, S2V) and monitor in coordination with key stakeholders the subsequent roadmap
- Closely interact with Global Service Line Heads within the Captive to ensure appropriate KPIs are implemented and followed-up
- Monitor & Report on the Value Delivered by the Captive centres to the overall CHC Opella organization & prepare adequate reporting to the GBS management, Captive Management & Service Line leads & facilitate the identification of improvement areas to drive transformation & efficiency
- Drive Continuous Improvement projects with the aim to simplify the process and deliver value-add to the team.
The following details activities will be the main activities of the role:
Benchmark
- Partner with Hackett and/or other vendors to lead the benchmark exercise
- Facilitate data capture for baselining by interacting with Global and Regions Functions and escalade when need be
- Drive transversal change management in Global Processes based on benchmarking data
KPI, Analytics & Reporting
- Partner with Global Service line heads to define reporting templates on agreed KPIS & other additional indicators relevant to identify inefficiency & improve the process
- Prepare & communicate to appropriate stakeholders on Captive Center efficiency & general E2E process efficiency & cost (TCO = Total Cost of Operation)
Continuous Improvement:
- Working closely with platform stakeholders to drive (and/or support) various projects with the aim to simplify the process and deliver value-add to the team.
- Support Service Lines to deliver different initiatives to simplify and improve the End-to-End processes.
- Support different workshops, initiatives with LEAN team to further improve process efficiency, eliminate wastes and deliver time saving to customers.
Experience:
§2-3 years of business analysis and performance management experience
§Postgraduate/MBA in Finance or Analytics with advance Computer skills
§Analytics experience along with strong business skills relating to problem resolution
§Experience in Business Partnering is a strong plus
§Effective business partnering and customer relations management
§Effective collaboration skills with peers, stakeholders and partners across the organization
§Strong problem-solving skills. Need to look at requests / problems and recommend solutions to ensure transition is delivered on time & on budget
§Strategic thinking and prioritizing capacity
§High capacity and willingness to learn about multiple disciplines
§Fluency in English mandatory / French and other European languages are a plus
Experience of working in a Shared Service Center environment is a plus
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