People Services Time to Payroll Specialist and Process Excellence – South Asia

Job title:People Services Time to Payroll Specialist and Process Excellence – South Asia

• Location: Kuala Lumpur, Malaysia

About the job

Our Hubs are a crucial part of how we innovate, improving performance across every Sanofi department and providing a springboard for the amazing work we do. Build a career and you can be part of transforming our business while helping to change millions of lives. Ready?

As People Services Time to Payroll Specialist and Process Excellence within our People Services team, you'll be responsible for not only Malaysia region, but also process excellence as part of your portfolio.

Within People Services, GBS, the following areas of process will be covered:

• Handle day to day benefits, time and payroll payroll activities for Internal and External Workforce.

• Manage Business Process Outsourcing (BPO) vendor(s) when relevant

• Address operational issues with stakeholders

• Support employees' queries

• Transversal: reporting, compliance, continuous improvement, project management

This role will also work closely with Employee and External Life Cycle Specialists, as well as HR, Legal, Compliance, Digital and any 3rd party providers.

Main responsibilities:

During the first few months of joining the People Services team, the Time to Payroll Specialist will receive Knowledge Transfer from their buddy related to the role. This includes sharing documents and work shadowing.

The following details activities will be the main activities of the role, but special projects can be added regularly based upon the evolving priorities of GBS:

• Benefits activities: Based on local benefits policy, manage activities related to health and life insurance, company card or car, loans, sport or cultural support, shares…

• Time activities: control time off & time tracking data and share with payroll, prepare local reporting, ensure compliance

• Payroll activities: gather all payroll input (some are interfaced, some needs to be collected), control payroll calculation results, get payroll approval from manager, store evidences, prepare post payroll reports, manage statutory bodies, manage internal and external audit, work closely with accounting and treasury departments. In case the payroll is partially outsourced, coordinate the payroll activities with the vendor. 

• Employee Queries: assist employees on any questions related to benefits, time and payroll. You will also provide certificates, support terminated employees if needed…

Transversal

• Work closely with Employee and External Life Cycle Specialists applying our global Core Model

• External Workforce: data management, onboarding and offboarding

• The Time to Payroll Specialist will actively contribute to a great Employee Experience: assist candidates and employees with all the available self-services, assist managers and HR partners in their day to day administrative tasks

• Responsible to analyze, develop and implement payroll process improvements to ensure accuracy, efficiency, and compliance with regulatory requirements.

• Ensure all processes are documented and reviewed on a quarterly basis.

• Lead Time to Payroll related projects and work closely within the team and neighboring function.

• The People Services team is also impacted by business initiatives such as new merger or acquisition, divestiture, new technology, outsourcing projects…

About you

Experience:

• Possess experience in Malaysia end-to-end payroll, with added advantages with experience in Australia / China.

• Experience in Human Resources or customer service or care experience within a shared service environment

• Experience with multicultural organization

• Experience with transformation projects (technical and/or functional)

• Experience with case management application(s)

Soft skills:

• Self-organization skills, prioritizes effectively

• Strong communication and customer services skills

• Capable of handling difficult situations by demonstrating professionalism and confidentiality

• Ability to work with a team to create effective strategies and meet team goals

• Customer oriented mindset

Technical skills:

• General knowledge of Human Resources policies and procedures

• Previous experience with Workday or similar Global HR systems

• Experience with Lean, Six Sigma, or other process improvement methodologies

• Experience in process automation and project implementation

Education:

• BA/ BSc or Equivalent in HR or related discipline

Languages:

• Excellent written and verbal communication skills in English

• Additional language proficiency is advantageous