PLC Intern

Job Description: Trainee – People Services Employee Life Cycle

1. Position Overview

Sanofi's People Services team is at the heart of delivering an exceptional employee experience across the SEA&I region. As a Trainee in People Services – Employee Life Cycle, you will be an integral part of a dynamic, fast-paced HR Shared Services environment, supporting the full spectrum of employee life cycle activities — from the moment a new hire joins Sanofi to the day they transition out of the organization.

This role offers a unique opportunity to gain hands-on exposure to HR operations, digital HR systems, and service delivery best practices within a leading global pharmaceutical company. You will work alongside experienced HR professionals, contributing to meaningful work that ultimately supports Sanofi's mission: chasing the miracles of science to improve people's lives.

This is an ideal position for a motivated, detail-oriented individual who is passionate about people, process excellence, and building a career in Human Resources.

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2. Key Responsibilities

🟢 Employee Onboarding & Offboarding Support

• Assist in coordinating end-to-end onboarding activities for new hires across SEA&I countries, including pre-boarding communications, documentation collection, and system access setup

• Prepare and distribute onboarding welcome packs, ensuring a positive Day 1 experience aligned with Sanofi's employer brand

• Support the offboarding process including exit documentation, clearance coordination, final pay processing inputs, and system deactivation requests

• Liaise with IT, Facilities, and Finance teams to ensure seamless onboarding and offboarding transitions

• Maintain and update onboarding/offboarding trackers and checklists

🗂️ HR Data Management & HRIS System Support

• Perform accurate and timely data entry and updates in Sanofi's HR Information Systems (e.g., Workday, SAP SuccessFactors, or equivalent platforms used in the region)

• Process employee life cycle transactions including new hires, transfers, promotions, contract changes, and terminations in the HRIS

• Conduct regular data quality checks and audits to ensure accuracy and integrity of employee records

• Support the generation of standard HR reports and dashboards for regional HR teams and management

• Assist in testing and validating system updates or new HRIS configurations

📁 Employee Documentation & Record Keeping

• Prepare, process, and maintain employment-related documents including offer letters, employment contracts, contract amendments, confirmation letters, and certificates of employment

• Ensure all employee files (physical and digital) are complete, accurate, and maintained in compliance with local labor laws and Sanofi's document retention policies

• Manage the digital document management system, ensuring proper filing, version control, and accessibility

• Support the preparation of statutory documents required by local government and regulatory bodies across SEA&I countries

Employee Queries & Service Delivery

• Serve as a first point of contact for employee HR queries via the HR ticketing/case management system (e.g., ServiceNow equivalent)

• Respond to employee inquiries related to HR policies, processes, benefits, and employment documentation within defined Service Level Agreements (SLAs)

• Maintain a high standard of customer service, ensuring employees feel supported and valued throughout their interactions with People Services

• Contribute to the development and maintenance of HR FAQs and knowledge base articles

🔄 Process Improvement & Project Support

• Participate in People Services continuous improvement initiatives, identifying opportunities to streamline and automate HR processes

• Support the documentation and updating of Standard Operating Procedures (SOPs) and process maps for Employee Life Cycle activities

• Assist in HR project implementations, including system upgrades, policy rollouts, and regional HR initiatives

• Contribute to the digitization and automation of manual HR processes in alignment with Sanofi's HR transformation agenda

✅ Compliance & Audit Support

• Ensure all HR activities are conducted in compliance with local labor laws, statutory requirements, and Sanofi's internal policies and procedures across KL Hub covered countries

• Support internal and external HR audits by preparing required documentation and evidence

• Assist in monitoring compliance with data privacy regulations (e.g., PDPA, GDPR principles) in the handling of employee personal data

• Flag any compliance risks or anomalies to the People Services team lead promptly

🤝 Cross-Functional Collaboration

• Work closely with HR Business Partners, Talent Acquisition, Learning & Development, Finance, Legal, and IT teams to ensure seamless HR service delivery

• Collaborate with regional and global People Services teams to share best practices and ensure consistency in service delivery standards

• Support country HR teams with local statutory requirements and government reporting obligations

3. Required Qualifications

Education

• Bachelor's degree in Human Resources Management, Business Administration, Psychology, Social Sciences, or a related field

• Fresh graduates or candidates with up to 1 year of relevant internship/work experience are encouraged to apply

Experience

• Prior internship or project experience in HR, People Operations, or a related administrative function is an advantage but not mandatory

• Exposure to HR processes or shared services environments is a plus

Technical Skills

• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) — intermediate Excel skills (VLOOKUP, pivot tables) preferred

• Familiarity with HRIS platforms (e.g., Workday, SAP SuccessFactors, Oracle HCM) is an advantage

• Experience with ticketing/case management systems (e.g., ServiceNow) is a plus

• Basic understanding of data management principles and HR reporting

Language Requirements

• English — Professional proficiency (written and spoken) is mandatory

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4. Desired Skills & Competencies

💬 Communication & Interpersonal Skills

• Clear and professional written and verbal communication skills

• Ability to interact confidently and empathetically with employees at all levels of the organization

• Strong active listening skills and a collaborative working style

🔍 Attention to Detail & Accuracy

• High level of accuracy and meticulousness in data entry, documentation, and record keeping

• Ability to identify discrepancies and inconsistencies in HR data and take corrective action

📋 Organization & Time Management

• Strong organizational skills with the ability to manage multiple tasks and priorities simultaneously

• Ability to meet deadlines and work effectively in a fast-paced, high-volume environment

• Proactive in planning and following up on pending tasks

📊 Analytical Abilities

• Basic analytical mindset with the ability to interpret HR data and identify trends or anomalies

• Comfortable working with numbers and generating reports from HR systems

🌟 Customer Service Orientation

• Genuine passion for delivering excellent service and creating positive employee experiences

• Patient, professional, and solution-focused when handling employee queries and concerns

• Ability to manage expectations and communicate clearly on timelines and outcomes

🔒 Confidentiality & Integrity

• Demonstrated ability to handle sensitive and confidential employee information with the utmost discretion and professionalism

• Strong personal integrity and commitment to ethical conduct in all HR activities

• Understanding of and respect for data privacy principles and regulations

🌏 Cultural Awareness

• Sensitivity to and appreciation of cultural diversity across the SEA&I region

• Ability to adapt communication style and approach to different cultural contexts