Digital Product Owner - Salesforce  - Order to Cash

About Sanofi

We're an R&D-driven, AI-powered biopharma company committed to improving people's lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people's lives.

About the Team

Our ambition is to deliver best-in-class enterprise services enabling Sanofi to chase the miracles of science to improve people's lives. Within Digital Delivery and Operations, we build digital solutions that enable data-driven decision-making, enhance workforce agility, and improve organizational performance.

We simplify processes, break down silos, and scale digital capabilities across Sanofi through strong collaboration, standardization, and continuous improvement.

Our Critical Success Factors – We focus on three key drivers:

• Community. Building an engaged and collaborative team that attracts and develops top digital talent
• Excellence. Simplifying, standardizing and continuously improving processes to achieve scale, quality and productivity
• Digitalization. Enabling transparency, analytics-driven insights and rapid innovation across Sanofi's workforce ecosystem

Main Responsibilities

1. Product Ownership & Strategy

• Develop and execute comprehensive digital strategy for Customer Contact Management
• Own the product roadmap and full lifecycle management (ideation to retirement)
• Drive product forecasting and business case development
• Support budget tracking and reporting

2. Stakeholder Management & Collaboration

• Work closely with Order to Cash stakeholders, GPO/GPL to translate needs into requirements
• Manage complex stakeholder relationships across multiple business units and geographies
• Partner with Customer Fulfilment, Trade, and Supply Chain teams
• Present to senior leadership and executive stakeholders

3. Agile Product Development

• Lead agile development teams using Scrum methodology
• Define user stories, acceptance criteria, and product requirements
• Prioritize product backlog based on business value
• Manage backlog using Confluence and Jira

4. Customer-Centric Innovation

• Drive customer-focused product decisions using data-driven insights
• Optimize customer contact processes for satisfaction and efficiency
• Leverage Salesforce Service Cloud for omnichannel customer contact management
• Implement AI-powered solutions and Einstein AI features

5. Digital Transformation & Automation

• Lead digitalization initiatives for customer contact processes
• Implement RPA and AI-driven tools
• Ensure responsible AI implementation

6. Salesforce Service Cloud & Agentforce Leadership

• Serve as product authority for Salesforce Service Cloud
• Lead deployment and governance of Salesforce Agentforce
• Manage platform integrations with ERP systems

Must-Have Experience

Education & Certifications (Required)

• Bachelor's degree in Business, Engineering, Computer Science, or related field
• Professional Scrum Product Owner I (PSPO I) certification
• Salesforce Product Owner certification

Experience Requirements

• 7-10 years of digital product management experience in enterprise environments
• 5+ years of hands-on experience with the Salesforce platform and ecosystem
• 3+ years in a senior product owner or product management role
• Strong Salesforce AI and automation background
• Experience in Order to Cash, Customer Service Management, or related business processes

Technical Skills (Required Levels)

• Salesforce Service Cloud - Advanced
• Salesforce Agentforce Platform - Experienced
• AI & Automation Capabilities - Experienced
• Technical Acumen (CRM, APIs, Integrations) - Experienced
• User Experience (UX) Design - Experienced
• ERP Systems - Experienced
• Data Analysis & Business Intelligence - Experienced

Functional Skills (Required Levels)

• Agile Methodology - Advanced
• Data-Driven Decision Making - Advanced
• Stakeholder Management - Advanced
• Product Development Lifecycle - Advanced
• Digital Product Management - Advanced
• Product Forecasting - Advanced
• Customer-Focused - Advanced
• Business Acumen (Pharma/Order to Cash) - Advanced

Strongly Preferred Qualifications

• Salesforce Agentforce certification or active enrollment
• Salesforce Service Cloud Administrator or Advanced Administrator certification
• Pharmaceutical or healthcare industry experience (significant competitive advantage)

Key Competencies

• Customer-Focused (Advanced)
• Innovation Mindset (Advanced)
• Collaborative Leadership (Advanced)
• Data-Driven Decision Making (Advanced)
• Agile Mindset (Advanced)
• Technical Fluency (Advanced)

This role requires a senior-level professional who can bridge business strategy with technical implementation, particularly in the Salesforce ecosystem, while driving digital transformation in a complex pharmaceutical environment.

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