Supply Chain Business Partner and Customer Service Deputy

JOB TITLE: Supply Chain Business Partner and Customer Service Deputy

REPORTS TO: CHC Supply Chain Lead Hungary

BUSINESS AREA: Hungary

LOCATION: Budapest

GRADING: L2-2

JOB PURPOSE

• Act as a full scale Deputy Customer Service associate managing 1-2 wholesaler customer partners.
• Managing the Integrated Business Planning procedure: portfolio management, ensuring appropriate stock level, leading the cross-functional Demand Review, providing timely reporting activities.

KEY ACCOUNTABILITIES

Customer Service activities (10-15%)

• customer service related activity (order processing, confirmation, invoicing, returns and claim management, in special cases transport organization, daily monitoring of the partner financial flows)
• continuous, reliable and positive cooperation with customers
• communication to the customers

Stock Management related activities (85-90%)

• managing and leading the monthly cycles of the cross-functional IBP process (Portfolio Management, Supply Review, Demand Review, Integrated Reconciliation, preparation for Management Business Review)
• monitoring of the production plans, delivery schedules, requesting modifications if needed
• assuring appropriate connections and information flow towards the Supply Planning Hub, plants, distribution centers and other functions of the company
• stock management (releasing, blocking, destruction, handling unique needs)
• handling and maintenance of the logistics information systems and the relevant master data
• logistics management of the procurement of finished goods from 3rd party suppliers
• logistics management of repackaging and sampling activities
• management of new product launches
• weekly, monthly and ad-hoc reporting

EDUCATION BACKGROUND

• higher education in economics (specialization in logistics or commerce is a plus)
• negotiation level English

TECHNICAL SKILLS & COMPETENCIES

• supply chain, logistics, stock management skills
• experienced user level computer skills, MS Excel, Word, Power Point (SAP, Kinaxis – Rapid Response, MS Access is a plus)
• accuracy, precision, thoroughness
• good communication skills
• good analytical skills
• good organizational skills
• good leading skills
• system approach
• self-confident way of working

BEHAVIORS COMPETENCIES

• Customer oriented: culture of customer satisfaction
• Cooperate transversally: capacity to ensure an effective partnership with all business functions & stakeholders
• Act for change: Motivate teams for change, develop and optimize business processes
• Strive for results: Deliver on commitments with strong execution
• Good communication skills

KEY WORKING RELATIONSHIPS

INSIDE THE COMPANY – daily strong co-operation with

• Zone IBP Lead
• Marketing, Trade and Trade & Revenue
• Regulatory, Quality
• Finance business partners
• Supply Planning Hub
• Statistical Forecasting Hub
• Distribution centers
• Production plants

OUTSIDE THE COMPANY – contact person

• wholesalers
• logistics service provider companies (3PL)