Supply Chain Business Partner and Customer Service Deputy
Budapest, Hungary Permanent Posted on Feb. 19, 2025 Closing on May. 30, 2025JOB TITLE: Supply Chain Business Partner and Customer Service Deputy
REPORTS TO: CHC Supply Chain Lead Hungary
BUSINESS AREA: Hungary
LOCATION: Budapest
GRADING: L2-2
JOB PURPOSE
- Act as a full scale Deputy Customer Service associate managing 1-2 wholesaler customer partners.
- Managing the Integrated Business Planning procedure: portfolio management, ensuring appropriate stock level, leading the cross-functional Demand Review, providing timely reporting activities.
KEY ACCOUNTABILITIES
Customer Service activities (10-15%)
- customer service related activity (order processing, confirmation, invoicing, returns and claim management, in special cases transport organization, daily monitoring of the partner financial flows)
- continuous, reliable and positive cooperation with customers
- communication to the customers
Stock Management related activities (85-90%)
- managing and leading the monthly cycles of the cross-functional IBP process (Portfolio Management, Supply Review, Demand Review, Integrated Reconciliation, preparation for Management Business Review)
- monitoring of the production plans, delivery schedules, requesting modifications if needed
- assuring appropriate connections and information flow towards the Supply Planning Hub, plants, distribution centers and other functions of the company
- stock management (releasing, blocking, destruction, handling unique needs)
- handling and maintenance of the logistics information systems and the relevant master data
- logistics management of the procurement of finished goods from 3rd party suppliers
- logistics management of repackaging and sampling activities
- management of new product launches
- weekly, monthly and ad-hoc reporting
EDUCATION BACKGROUND
- higher education in economics (specialization in logistics or commerce is a plus)
- negotiation level English
TECHNICAL SKILLS & COMPETENCIES
- supply chain, logistics, stock management skills
- experienced user level computer skills, MS Excel, Word, Power Point (SAP, Kinaxis – Rapid Response, MS Access is a plus)
- accuracy, precision, thoroughness
- good communication skills
- good analytical skills
- good organizational skills
- good leading skills
- system approach
- self-confident way of working
BEHAVIORS COMPETENCIES
- Customer oriented: culture of customer satisfaction
- Cooperate transversally: capacity to ensure an effective partnership with all business functions & stakeholders
- Act for change: Motivate teams for change, develop and optimize business processes
- Strive for results: Deliver on commitments with strong execution
- Good communication skills
KEY WORKING RELATIONSHIPS
INSIDE THE COMPANY – daily strong co-operation with
- Zone IBP Lead
- Marketing, Trade and Trade & Revenue
- Regulatory, Quality
- Finance business partners
- Supply Planning Hub
- Statistical Forecasting Hub
- Distribution centers
- Production plants
OUTSIDE THE COMPANY – contact person
- wholesalers
- logistics service provider companies (3PL)
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