Passer au contenu principal
Deux femmes en blouse blanche regardent ensemble un écran d’ordinateur

Digital Consumer Experience Strategy Lead

Cambridge, Massachusetts Regular Posté le   Aug. 11, 2025 Expire le   Aug. 19, 2025 Salary Range   USD 125,250.00 - 180,916.66
Postulez maintenant

At Sanofi, we’re committed to providing the next-gen healthcare that patients and customers need. It’s about harnessing data insights and leveraging AI responsibly to search deeper and solve sooner than ever before.

Sanofi is a leading pharma company under deep digital transformation in its different engagements with patients, customers, employees, and stakeholders. 

The Consumer Experience (CX) Strategy lead provides the end-to-end consumer experience strategy and digital solutions for Sanofi patients, customers, and staffs to work seamlessly and easily across products and services within its ecosystem while aligning with the product roadmap, needs of users, market customers, and technical frameworks.

You develop CX strategy to differentiate and deliver innovative digital solutions that will make health care more accessible, more integrated and more reliable for users in collaboration with cross functional teams and other key stakeholders. You will identify and set CX strategy, envision complex CX ecosystems, and inspire teams to push the boundaries of what’s possible. Your success will see your strategies being the lighthouse for the projects you are working on.

CX is a new function within Sanofi, and the work will require evangelization, delivery, and high adaptability to change. This new team is entails project management, research, design (visual and UX), prototyping and strategy.

We are an innovative global healthcare company with one purpose: to chase the miracles of science to improve people’s lives. We’re also a company where you can flourish and grow your career, with countless opportunities to explore, make connections with people, and stretch the limits of what you thought was possible. Ready to get started?

Main Responsibilities

  • Deliver CX strategy across digital products for the organization: define plans, principles, based on research and insights and measurement frameworks

    • Ensure CX Strategy meets agreed upon milestones, mitigating risk and maximizing process efficiency

    • Work closely with direct and indirect team members to define, document, share and maintain our overall user experience strategy, rollout, and operations for Sanofi products and digital solutions

    • Reallocate resources appropriately to deliver on priorities under tight deadlines; responsible for leading a team of CX Strategy employees and contractors

    • Mentor, share and empower the team to stay informed of changes in the industry, constantly learn and grow as a CX Strategist

    • Embody excellence in consumer experience at all level and influence product and service strategy direction

  • Influential leader representing CX Strategy across the business and corporate, including product and service development functions: 

    • Integrate CX Strategy within the Consumer Experience and digital development process and be an advocate for CX within Digital, partner organizations and stakeholder groups

    • Affect deep levels of change in terms of how CX functions with its peers in Global Business Units, R&D, Corporate and Engineering

About You

Knowledge, Skills & Abilities

  • Strong analytical skills with ability to absorb qual and quant data in order to synthesize key challenges or learnings.

  • Strong communication and presentation skills to convey recommendations efficiently

  • Strategic planning for CX:  Recognized ability to draw plans from assessment based on product roadmap, team maturity, existing knowledge gaps, business priorities.

  • Strong business acumen, with ability to understand value generation and business modelling

  • Digital product management skills: Deep understanding of what makes a digital product, with notions of agile, CX, in order to be best advice to Digital product owners

  • CX Measurement frameworks knowledge and practice, both in qual and quant, to setup measure of efficacy.

  • International experience, with understanding of cultural sensitives as the role is global

  • High EQ to manage different stakeholders within the organisation and understand how to bring them along.

Key Qualifications  

  • Bachelor's degree or equivalent work experience in Design, HCI, MBA or related field. Master’s degree in relevant field a plus (preferred)

  • 7+ years of hands-on CX/UX strategist at a large global enterprise experience, agency, consulting or Start-up/scale-up is a must, in the context of digital product or software design.(preferred)

  • Solid understanding of how to create, measure and refine consumer experience strategy based on user research, human factors, customer feedback and market data

  • Embody a strong and effective user’s point of view inside the organization.

  • Familiarity with pharma/health technology is a plus

  • English communication skills on a professional level (verbal and written) for candidates out of USA

Desired traits 

  • You are a vibrant and engaging storyteller with strong business communication and presentation abilities to all levels of the company

  • Agility, Decisiveness, Resilience, Transparent Communications, and Openness with strong attention to details

  • Comfortable with change and ambiguity: you are naturally confident in a shifting world.

  • You bring the ability and interest to help lead cultural shifts in the organization including Digital transformation

  • You have an intellectual curiosity that inspires others around you

  • Culturally curious, you are willing to work in an international environment

Why Choose Us?

  • Bring the miracles of science to life alongside a supportive, future-focused team.

  • Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.

  • Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.

  • Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave.

Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.

All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs, and additional benefits information can be found here.

Sanofi US s'efforce de rendre son espace carrière accessible à toutes et à tous. Si vous rencontrez des difficultés pour postuler en ligne et avez besoin d'aide, cliquez ici.

Poursuivre le progrès. Découvrir l’extraordinaire.

Rejoignez Sanofi et entrez dans une nouvelle ère de la science – où votre parcours peut être aussi transformateur que le travail que nous accomplissons. Nous investissons en vous pour que vous alliez plus loin, accélériez votre réflexion et accomplissiez ce qui n’a jamais été fait auparavant. Vous contribuerez à repousser les limites, à bousculer les conventions et à concevoir des solutions plus intelligentes pour les communautés que nous servons. Prêt·e à poursuivre les miracles de la science et à améliorer la vie des gens ? Poursuivons le progrès et découvrons l’extraordinaire – ensemble.

Chez Sanofi, nous croyons dans l’égalité des chances, sans distinction de race, de couleur, d’ascendance, de religion, de sexe, d’origine, d’orientation sexuelle, d’âge, de citoyenneté, d’état civil, de handicap, d’identité de genre ou de tout autre critère protégé par la loi.

Postulez maintenant
  • Vous n'avez pas encore consulté aucune d'offres d'emploi

  • Vous n'avez pas encore enregistré d'offres d'emploi.

Femme en laboratoire regardant le flacon à travers des lunettes grossissantes

Carrières Sanofi aux USA

Rejoignez notre équipe américaine pour profiter d’un mentorat d’experts et de plateformes de formation, en accord avec notre culture. Votre passion et votre énergie seront mises à profit pour créer des vaccins et des médicaments qui réduisent de moitié le délai entre la découverte et la thérapie.

Illustration of map pins on globe

En savoir plus
sur ce site

Un monde de possibilités

  • Vos emplois enregistrés

    En savoir plus
  • Sanofi Stories

    En savoir plus
  • Quand vous évoluez, nous évoluons avec vous

    Nous nous engageons à vous soutenir à travers une politique de rémunération complète, soigneusement élaborée pour contribuer à votre bien-être physique, financier, mental et social. Peu importe votre rôle, vous vous épanouirez au sein de nos équipes inclusives.

    En savoir plus
  • Construisez une carrière qui a du sens

    Exprimez votre passion et impactez des millions de personnes à travers le monde. Vous êtes aux commandes : fixez vos objectifs et nous vous offrirons la formation et le soutien nécessaires pour les atteindre.

    En savoir plus
  • Lancez votre carrière

    Explorez les possibilités : apprentissage, stages, postes pour jeunes diplômés, mobilité internationale. Vous serez accompagné pour avoir un impact significatif.

    En savoir plus
  • Nos sites

    Nous sommes présents dans plus de 60 pays, tous unis pour définir l'avenir de la santé. Votre carrière évoluera aux côtés d'experts et grâce à la technologie au service des plus grandes avancées.

    En savoir plus
  • Sanofi Stories

    At Sanofi every voice matters. Get to know the talented Sanofians shaping our future and pushing us toward our ambitious goals.

    En savoir plus
  • Pourquoi Sanofi ?

    Accédez aux outils, à la formation et au soutien nécessaires pour atteindre vos objectifs. En réalisant votre plein potentiel, vous nous aiderez à atteindre notre objectif de réduire de moitié le temps entre la découverte et la thérapie.

    En savoir plus
  • Notre culture et nos valeurs

    Premiers en pharma avec un comité DE&I, nous valorisons chaque voix. Avec Sanofi, faites entendre la vôtre pour bâtir notre avenir.

    En savoir plus
  • En savoir plus
  • En savoir plus
  • Meet Azer Hallabi, Project Manager, Global Regulatory Affairs

    Discover the dynamic world of regulatory affairs with Azer Hallabi, Project Manager in Global Regulatory Affairs at our Budapest Hub.

    En savoir plus
  • Meet Nils Libert, Associate Scientist in R&D

    Meet Nils Libert, an Associate Scientist contributing to groundbreaking research in R&D, Belgium.

    En savoir plus
  • Meet Orsolya Dina, Receivables & Revenue Team Lead

    Follow Orsolya Dina’s inspiring journey as she embraces new opportunities for growth and advancement.

    En savoir plus
  • Meet Stefanie Van Poucke, GMP QA Head

    Join Stefanie Van Poucke as she navigates the world of Quality Assurance, leading GMP QA efforts in R&D, Belgium.

    En savoir plus
  • Meet Robin, Digital Product Owner, Belgium

    Dive into the digital world with Robin Meuris, as he discusses his role as a Digital Product Owner in Belgium.

    En savoir plus
  • Meet Ádám Honvéd, Product Owner Process Analytics

    Step into the world of analytics with Ádám Honvéd as he shares his journey as a Product Owner for Process Analytics at our Budapest Hub.

    En savoir plus
  • Dachuan Li: From Operating Room to Medical Education

    Dachuan Li traded his surgical scrubs for a career bridging science and healthcare as a Medical Science Liaison (MSL) in China.

    En savoir plus
  • Julien Guyomard: From Cars to COVID to Canada

    How seizing opportunities built a global career. Julien's career in communications has taken him from the production lines of French car factories to the global stage of the Paris 2024 Olympics and finally to leading communications in Canada.

    En savoir plus
  • Vincent Dufauret: Embracing the Unexpected - Building a Versatile Career

    Currently Global Digital Communication Project Lead, Vincent reflects on his diverse career journey. He shares the insights he wishes he'd understood from the beginning.

    En savoir plus
  • Finding Purpose at Sanofi: A Finance Professional's Path to Making a D

    Hungarian Senior Financial Analyst Zoltán Borbás shares how the Budapest Hub offers a springboard for career growth while working for a company with real-world impact.

    En savoir plus
  • Carmen's Sanofi Journey: A Son’s Rare Diagnosis, a Renewed Mission

    Carmen María Escamilla is Head of Customer Care in Supply Chain, based in Mexico. She discusses how personal experience with her son's rare genetic disorder helped shape her 11-year pharmaceutical career journey and why ensuring medicine availability has become her mission.

    En savoir plus
  • Balancing Career and Family: How Sanofi's Employee-First Culture Creates Opportunity in China

    Lewis Lai, Direct to Patient (DTP) & Dual channel Pharmacy (DCP) Channel Manager based in Hangzhou, China, shares how Sanofi's supportive workplace policies and culture have enabled him to thrive professionally while embracing fatherhood.

    En savoir plus
  • Sustainability at the Heart: How Sanofi's Transformation is Building a Purpose-Driven Culture

    Serena Ceccarelli reveals how Sanofi's integrated approach to sustainability is transforming the pharmaceutical giant while creating lasting social value through ambitious environmental targets and expanded healthcare access.

    En savoir plus
  • One Sanofi Career, Many Chapters: Bold Moves and Saying ‘Yes’ Drives Growth

    Istanbul-based Şayan Tomris Örs, currently Polio, Pertussis, and Hib (PPH) Head of Eurasia for Vaccines at Sanofi, discusses her journey from chemical engineering graduate to marking leader to head up a franchise.

    En savoir plus
  • Lab Bench to Global Strategy: How Scientific Passion Led to Immunology Leadership

    Aayam Lamichhane, Head of Strategy and Operations for Sanofi's Global Immunology Franchise, shares how his childhood fascination with science, a commitment to serving patients, and a drive to create meaningful change in the world led to a remarkable career journey across continents.

    En savoir plus
  • En savoir plus
  • En savoir plus
  • Meet Douglas Penson, Sustainability Apprentice, UK & Ireland

    Douglas is a Corporate Responsibility and Sustainability Apprentice with a passion for the environment. Through his apprenticeship at Sanofi, Douglas is gaining valuable knowledge and contributing to meaningful, purpose-driven work.

    En savoir plus
  • Meet Matthew Odogwu, Associate Brand Manager Flu & Travel, UK & Ireland

    Matthew is one of Sanofi’s Emerging Talent Graduate Scheme participants. Through hands-on rotations across different business units, he’s developed a diverse skill set – from tender management to marketing – while gaining real ownership and accountability.

    En savoir plus
  • En savoir plus
  • Team Science: Building Breakthroughs Across Borders and Disciplines

    Frankfurt-based Dr. Nadine Biesemann, Distinguished Scientist and Section Head for Immunology Research at Sanofi, reflects on how collaborative approaches and diverse perspectives accelerate medical innovation.

    En savoir plus
  • How Motherhood Accelerated My Career at Sanofi

    Bangkok-based Wipada Kitiratanatrakarn, Brand Lead for Polio, Pertussis, and Hib Vaccines across Southeast Asia and India at Sanofi, reveals how becoming a mother transformed her approach to leadership and opened doors she never thought possible.

    En savoir plus
  • Finding The Role I Was Meant For

    Le Thanh Man, Customer Engagement Manager for Sanofi Vaccines in Vietnam, reveals how early rejection became the catalyst for a decade of intentional growth, and how Sanofi's career development resources helped him build the career he'd always envisioned.

    En savoir plus

Rejoignez notre communauté
de talents

Que pourrions-nous accomplir ensemble ? Chaque Sanofien travaille sur des projets qui ont un véritable impact sur la vie des gens.

Inscrivez-vous dès aujourd'hui et découvrez nos dernières opportunités dès qu'elles seront disponibles.