Customer Champion

Job title: Customer Champion

• Location: Makati Center

• Hiring Manager: First Line Sales Manager

About the job

We are an innovative global healthcare company with one purpose: to chase the miracles of science to improve people’s lives. We’re also a company where you can flourish and grow your career, with countless opportunities to explore, make connections with people, and stretch the limits of what you thought was possible. Ready to get started?

KEY RESPONSIBILITIES:

1. Sales and Operations Planning and Brand Strategy Execution

• Serve patients by building the prescription base for key brands in his territory through a mutually beneficial interface with healthcare professionals. 

• Execute the sales and operations plan in alignment with the brand strategy and within agreed performance standards.   

 2. Business Results and Territory Management (Sales, Profitability, Stewardship of Company Resources)

• Forecast sales and propose commercial policies based on clearly defined assumptions using available sales and market information at a territory level. 

• Manage the territory and deliver results based on agreed priorities, such as budgets, expenditures and return-on-investment on a territory level (A&P and Commercial Policy).

3. Development and Performance Management

• Take responsibility for developing oneself in anticipation of future business needs. 

• Ensure successful performance in partnership with district managers and other learning mentors

4. Operational Efficiency

• Efficiently operate and execute improvement initiatives based on agreed productivity standards after a thorough review of the day to day operations by the distributor sales counterpart or third party agencies.    

• Monitor and manage performance of distributor sales counterpart or third party agency and provide the needed information needed to enable a practical and realistic execution plan.   

5. Market intelligence and insight generation

• Gather, analyze and use valuable information and share to internal stakeholders by identifying potential market opportunities and threats through analysis and synthesis of competitor activities, market shifts and sales trends, feedback from customers, needs of product end users and collaborators in order to leverage the opportunities and minimize and counteract the impact of threat within the territory.

6. Partnership with key stakeholders and Customer Management

• Collaborates with identified internal and external stakeholders and tracks progress in order to execute the sales plans and achieve sales objectives at minimal cost and maximum profit.

• Perform agreed standards in delivering excellent customer satisfaction to build customer advocacy and serve more patients through identification of right MD targets, cost-effective tactical activities, appropriate allocation of budgets, and formulation of a practical and realistic execution plan.

About you

• At least 2 -3 years experience in sales Pharma

• Relevant experience in medical sales as PSR or Medical Representative is an advantage

• Preferably, you are a resident of Makati or nearby area

• Must have working knowledge in MS Excel, Powerpoint and Word.

• Excellent communication in written and verbal

Why choose us?

• Bring the miracles of science to life alongside a supportive, future-focused team.

• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.

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