Customer Champion
City of Taguig, Philippines Permanent Posted on Feb. 14, 2025 Closing on Mar. 31, 2025Job title: Customer Champion
Location: Makati Center
Hiring Manager: First Line Sales Manager
About the job
We are an innovative global healthcare company with one purpose: to chase the miracles of science to improve people’s lives. We’re also a company where you can flourish and grow your career, with countless opportunities to explore, make connections with people, and stretch the limits of what you thought was possible. Ready to get started?
KEY RESPONSIBILITIES:
1. Sales and Operations Planning and Brand Strategy Execution
Serve patients by building the prescription base for key brands in his territory through a mutually beneficial interface with healthcare professionals.
Execute the sales and operations plan in alignment with the brand strategy and within agreed performance standards.
2. Business Results and Territory Management (Sales, Profitability, Stewardship of Company Resources)
Forecast sales and propose commercial policies based on clearly defined assumptions using available sales and market information at a territory level.
Manage the territory and deliver results based on agreed priorities, such as budgets, expenditures and return-on-investment on a territory level (A&P and Commercial Policy).
3. Development and Performance Management
Take responsibility for developing oneself in anticipation of future business needs.
Ensure successful performance in partnership with district managers and other learning mentors
4. Operational Efficiency
Efficiently operate and execute improvement initiatives based on agreed productivity standards after a thorough review of the day to day operations by the distributor sales counterpart or third party agencies.
Monitor and manage performance of distributor sales counterpart or third party agency and provide the needed information needed to enable a practical and realistic execution plan.
5. Market intelligence and insight generation
Gather, analyze and use valuable information and share to internal stakeholders by identifying potential market opportunities and threats through analysis and synthesis of competitor activities, market shifts and sales trends, feedback from customers, needs of product end users and collaborators in order to leverage the opportunities and minimize and counteract the impact of threat within the territory.
6. Partnership with key stakeholders and Customer Management
Collaborates with identified internal and external stakeholders and tracks progress in order to execute the sales plans and achieve sales objectives at minimal cost and maximum profit.
Perform agreed standards in delivering excellent customer satisfaction to build customer advocacy and serve more patients through identification of right MD targets, cost-effective tactical activities, appropriate allocation of budgets, and formulation of a practical and realistic execution plan.
About you
At least 2 -3 years experience in sales Pharma
Relevant experience in medical sales as PSR or Medical Representative is an advantage
Preferably, you are a resident of Makati or nearby area
Must have working knowledge in MS Excel, Powerpoint and Word.
Excellent communication in written and verbal
Why choose us?
Bring the miracles of science to life alongside a supportive, future-focused team.
Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.
#LI-SEA
Pursue progress. Discover extraordinary.
Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let’s pursue progress. And let’s discover extraordinary together.
At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
Watch 'One day at Sanofi' and check out our Diversity Equity and Inclusion initiatives at sanofi.com
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Developing
our talent
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Find out more about this location
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