DG & MDM Transformation/Service Catalogue/Demand Lead

• Location: Hyderabad Hub

• Job type: Permanent, Full-time, Hybrid

About Sanofi

At Sanofi, we chase the miracles of science to improve people's lives. As a global healthcare leader, we are committed to transforming the practice of medicine by pursuing breakthrough science, delivering innovative treatments, and ensuring our operations are built on a foundation of excellence. Our people are at the heart of everything we do — and the data that supports them is critical to our mission.

About the job

Are you a builder? Do you thrive in environments where you can create something from nothing and leave a lasting impact? We are looking for a driven, strategic, and hands-on professional to join our newly established Data Governance and Master Data Management (DG & MDM) organization at a truly pivotal moment.

This is a rare opportunity to be the architect of how an entire organization delivers services, manages demand, and coordinates complex global initiatives. With no existing infrastructure in place — no service catalogue, no established processes, no demand management framework — you will design, build, and embed the operational backbone that enables the DG & MDM team to deliver excellence across Sanofi globally.

With 80% of the team's work involving complex global projects — including system implementations, data migrations, reporting and visualization initiatives, data sharing agreements, and data foundation developments — the coordination, structure, and service delivery capabilities you establish will be foundational to the organization's success.

Why This Role Exists

Sanofi's DG & MDM organization has been established from scratch following a recent reorganization. Due to the nature of the reorg design, existing infrastructure and processes from other teams cannot be adopted. This means everything must be built fresh — and built right.

The organization urgently needs:

• A centralized service catalogue to manage how services are requested, delivered, and measured

• Documented, standardized processes aligned to the global operating model

• Demand management and KPI tracking to provide visibility and control

• Coordination mechanisms to manage multiple complex global projects simultaneously

• SLA frameworks to ensure consistent, high-quality service delivery

This role is critical to enabling the team to operate and support key strategic initiatives across Sanofi.

About you

Key Responsibilities

Service Catalogue Development & Management (Initial Priority — 70% Focus)

• Design, develop, and implement a comprehensive service catalogue for the DG & MDM team using ServiceNow

• Define service offerings, service levels, and delivery standards across all DG & MDM sub-functions

• Establish clear service request and fulfillment processes

• Build, test, maintain, and continuously improve the service catalogue tool in ServiceNow

• Ensure the service catalogue spans all sub-functions of DG & MDM

• Make service catalogue design and SLA decisions in consultation with the Head of DG & MDM

• Drive successful delivery and adoption of the service catalogue across the organization

Process Development & Documentation

• Define and document end-to-end master data management processes in collaboration with Domain Data Leads

• Collaborate with GPOs (Global Process Owners) to ensure MDM and data governance processes align with the process taxonomy and global operating model

• Create and maintain procedures for People data domains

• Develop and maintain process documentation, workflows, RACI matrices, and standard operating procedures

• Ensure all processes align with organizational data standards and the global operating model

Demand Management & KPI Tracking

• Establish demand management processes and intake mechanisms for the DG & MDM organization

• Track KPIs and demand metrics across all DG & MDM functions

• Monitor service delivery performance and identify improvement opportunities

• Provide visibility into the demand pipeline and resource requirements

• Report on demand trends and service performance to the Head of DG & MDM

SLA Management & Continuous Improvement

• Define and manage SLAs across all service offerings

• Monitor SLA compliance and performance across all DG & MDM sub-functions

• Drive continuous improvement of the service catalogue, processes, and service delivery

• Implement feedback loops and optimization initiatives to embed a culture of continuous improvement

Project Coordination & Delivery

• Coordinate multiple complex projects and deliveries across DG & MDM sub-functions

• Support all projects related to data standardization and harmonization

• Ensure project deliverables align with organizational data standards

• Identify and mitigate data-related risks across the project portfolio

• Escalate project risks to appropriate stakeholders in a timely manner

• Enable and facilitate collaboration between teams on data-related projects

• Reduce uncoordinated project delivery through effective coordination mechanisms

Data Quality & Frameworks Support

• Support the Head of DG & MDM in the development and implementation of data quality frameworks and metrics

• Ensure processes and the service catalogue support data quality objectives

Stakeholder Management & Collaboration

• Build and maintain strong relationships with key stakeholders at all organizational levels globally

• Collaborate with Domain Data Leads, the Data Migration Lead, and other MDM team members

• Partner with GPOs to ensure process alignment with the global operating model

• Engage with People Services, Tech Strategy, and HRIS/Workday Tech teams

• Work with Transformation program teams on strategic initiatives

• Support Audit & Compliance teams with process documentation and controls

• Manage relationships with external vendors and consultants as needed

Required Qualifications

Education & Experience

• Bachelor's degree in business administration, Information Systems, Process Management, or a related field

• 8+ years of experience in process design, service catalogue management, project management, or related roles

• Proven experience building and implementing service catalogues from scratch in complex organizations

• Experience working in global, cross-functional environments at all stakeholder levels

• Background in Data Governance and/or Master Data Management

Technical Expertise

• ServiceNow experience required (certification preferred)

• Strong process design and service catalogue background required

• Project management experience and familiarity with project management methodologies

• Understanding of data governance principles and practices

• Experience with SLA management and performance tracking

• Knowledge of process taxonomy and global operating models

• Familiarity with RACI matrices and standard operating procedure development

Leadership & Soft Skills

• Exceptional stakeholder management skills at all organizational levels globally

• Strong coordination and facilitation capabilities across multiple teams

• Ability to influence and drive change across global organizations without direct authority

• Excellent communication and documentation skills

• Strategic thinking combined with hands-on operational execution

• Strong analytical and problem-solving capabilities

• Self-starter with the ability to build infrastructure independently from scratch

• Comfortable working in ambiguous, fast-paced environments

Preferred Qualifications

• Master's degree in a relevant field

• ServiceNow certification (Certified System Administrator or similar)

• Project management certification (PMP, PRINCE2, or Agile)

• Process improvement certifications (LEAN, Six Sigma)

• Experience in the pharmaceutical or healthcare industry

• Workday or HRIS platform knowledge

• Experience supporting large-scale transformation programs

What Success Looks Like

• Successful delivery and adoption of the ServiceNow service catalogue across all DG & MDM sub-functions

• SLA compliance across all service offerings

• Effective KPI tracking and demand management visibility across the organization

• Complete process documentation coverage for all People data domains

• Full alignment of MDM processes with the global operating model and process taxonomy

• Measurable reduction in uncoordinated project delivery

• High stakeholder satisfaction with service delivery

• Continuous improvement culture established within the organization

• Audit-ready process documentation and controls

• Successful coordination of multiple complex global projects and deliveries

Why choose us?

• Bring the miracles of science to life alongside a supportive, future-focused team

• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally

• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact

• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave

Be part of something exceptional. Our Budapest Hub has been recognized for workplace excellence, innovation, and our commitment to putting people first. See the full list of our awards at the end of this posting.

Office of the Year 2025 – Evolution Award
Our most recent award – Sanofi is recognized for creating an innovative workspace that supports collaboration and adaptability.

Marketing Diamond Award 2026 – Employer Branding
One of the highest honours at Hungary's prestigious Marketing Diamond Awards, recognizing excellence in employer branding.

BSC Investor of the Year 2025
Awarded by HIPA, ABSL Hungary, and AmCham Hungary for our contribution to Hungary's business services sector.

PwC Workforce Preference Survey 2025 – Top 3 Most Attractive Employers
Ranked 3rd among the most attractive employers in Hungary.

Hungarian Employer Branding Awards 2025 – Gold & Silver
Best Strategic Employer Branding Campaign (Gold) and Best Employer Branding Campaign in the Pharma Sector (Silver).

PursueProgress. Discover Extraordinary.

Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let’s pursue Progress. And let’s discover Extraordinary together.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!

Discover our Code of Conduct, that serves as the moral compass that guides us when chasing the miracles of science to improve people’s lives. Please ensure to have read this document before applying.