Head of Solutions Delivery
Hyderabad, Inde Regular Posté le Oct. 13, 2025 Expire le Oct. 31, 2025Job title: Head of Solutions Delivery
Location: Hyderabad
Job type: Full time with Hybrid work policy
About the job
This position is part of the Service Excellence, a transversal organization into Sanofi Business Operations. Service Excellence designs, implements, and maintains scalable, efficient, and user-centric Enterprise Service Management (ESM) capabilities that connect Sanofi employees and partners with operations through standardized frameworks and solutions
The Head of Solutions Delivery provides strategic and operational leadership for a team of Business Analysts and Developers. This role oversees the design, architecture, implementation, and evolution of service management platforms and solutions—primarily ServiceNow—ensuring alignment with business objectives. He drives innovation, operational excellence, and continuous improvement across the service management ecosystem to enhance user experience, service efficiency, and business outcomes
Our Team:
This position is part of Service Excellence (formerly known as Connect-to-Resolve), a transversal organization into Sanofi Business Operations. Service Excellence focus is to seamlessly connect Sanofi employees and third parties with the support teams, driving performance and customer centricity.
Main responsibilities:
Solutions Delivery and Management
Lead the full lifecycle of service management solutions, primarily ServiceNow, from design to maintenance.
Define and enforce architectural standards to ensure compliance, scalability, and integration across platforms.
Make strategic technology decisions aligned with business priorities and long-term vision.
Develop and maintain a solutions roadmap that reflects organizational goals and evolving needs.
Introduce innovative technologies to enhance service delivery and operational efficiency.
Ensure configurations are optimized for performance, usability, and business alignment.
Oversee complex system integrations to guarantee platform stability and interoperability.
Continuously assess platform performance and implement targeted improvements for reliability and user experience.
Stakeholder and Vendor Management
Build and maintain strong relationships with key stakeholders across Business Operations and DIGITAL.
Represent the Solutions team in governance forums and steering committees to influence strategic decisions.
Manage vendor contracts and partnerships to ensure quality, cost-effectiveness, and compliance.
Communicate solution value, performance, and roadmap progress to executive leadership.
Coordinate with vendors for platform support, upgrades, and license management.
Collaborate with business stakeholders to capture requirements and align priorities.
Provide transparent updates on platform status, enhancements, and key initiatives.
Work with technical teams to resolve complex issues and maintain service continuity
Operational Excellence
Establish and maintain solution configuration and support standards, methodologies, and best practices
Implement metrics and reporting frameworks to measure solution effectiveness
Drive continuous improvement initiatives based on performance data and user feedback
Ensure compliance with security, data privacy, and regulatory requirements
Promote solution adoption through training programs, user forums, and engagement initiatives.
Monitor license usage and resource allocation to optimize costs and ensure compliance.
Define and enforce governance policies and procedures for solution management.
Track and report on platform performance, technical compliance, and operational health.
Team & Budget Leadership
Develop and manage team budget and resource allocation
Prioritize initiatives based on business impact and resource constraints
Optimize team structure and capabilities to meet evolving business needs
Identify opportunities for efficiency gains and cost optimization
About you
Experience
7+ years of experience in software development, solution management, business analysis, or related fields
3+ years of people management experience leading development and/or business analysis teams
Proven track record in developing/implementing, configuring and managing enterprise solutions dealing with non-IT/infra/telecom areas
Experience in managing service management solutions and related tools
Experience in global and cross-functional environment
Background in Global Business Services area
Background in Digital product management
Soft skills
Strategic thinking with ability to connect technology solutions to business outcomes
Strong leadership and team development capabilities
Excellent communication and presentation skills at all organizational levels
Effective stakeholder management and negotiation abilities
Problem-solving approach with focus on business value delivery
Change management and organizational transformation expertise
Technical skills
Advanced in Software architecture and development
Advanced in ServiceNow development, configuration and administration
Advanced in project and portfolio management including business case development and prioritization frameworks
Intermediate in data privacy principles and compliance requirements
Working knowledge of LEAN, Design Thinking, and Continuous Improvement frameworks
Languages: English (fluent)
Pursue progress, discover extraordinary
Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.
At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
Watch our ALL IN videoand check out our Diversity Equity and Inclusion actions at sanofi.com!
nullToujours Progresser. Découvrir l’Extraordinaire.
Rejoignez Sanofi et entrez dans une nouvelle ère de la science – où votre parcours peut être aussi transformateur que le travail que nous accomplissons. Nous investissons en vous pour que vous alliez plus loin, accélériez votre réflexion et accomplissiez ce qui n’a jamais été fait auparavant. Vous contribuerez à repousser les limites, à bousculer les conventions et à concevoir des solutions plus intelligentes pour les communautés que nous servons. Prêt·e à poursuivre les miracles de la science et à améliorer la vie des gens ? Poursuivons le progrès et découvrons l’extraordinaire – ensemble.
Chez Sanofi, nous croyons dans l’égalité des chances, sans distinction de race, de couleur, d’ascendance, de religion, de sexe, d’origine, d’orientation sexuelle, d’âge, de citoyenneté, d’état civil, de handicap, d’identité de genre ou de tout autre critère protégé par la loi.
Vous n'avez pas encore consulté aucune d'offres d'emploi
Vous n'avez pas encore enregistré d'offres d'emploi.
Hubs
De Bogota à Budapest, de Kuala Lumpur à Hyderabad, vos compétences font avancer le monde de Sanofi. Occuper un poste dans nos Hubs vous place au cœur de notre transformation mondiale. Nous travaillons sans relâche pour réduire le délai d’acheminement de nouveaux traitements pour les patients. Votre créativité et votre personnalité unique peuvent aider les autres à donner le meilleur d’eux-mêmes. Ensemble, accomplissons l’impossible.
En savoir plus
sur ce site
Un monde de possibilités
-
-
-
Quand vous évoluez, nous évoluons avec vous
Nous nous engageons à vous soutenir à travers une politique de rémunération complète, soigneusement élaborée pour contribuer à votre bien-être physique, financier, mental et social. Peu importe votre rôle, vous vous épanouirez au sein de nos équipes inclusives.
-
Construisez une carrière qui a du sens
Exprimez votre passion et impactez des millions de personnes à travers le monde. Vous êtes aux commandes : fixez vos objectifs et nous vous offrirons la formation et le soutien nécessaires pour les atteindre.
-
Lancez votre carrière
Explorez les possibilités : apprentissage, stages, postes pour jeunes diplômés, mobilité internationale. Vous serez accompagné pour avoir un impact significatif.
-
Nos sites
Nous sommes présents dans plus de 60 pays, tous unis pour définir l'avenir de la santé. Votre carrière évoluera aux côtés d'experts et grâce à la technologie au service des plus grandes avancées.
-
Sanofi Stories
At Sanofi every voice matters. Get to know the talented Sanofians shaping our future and pushing us toward our ambitious goals.
-
Pourquoi Sanofi ?
Accédez aux outils, à la formation et au soutien nécessaires pour atteindre vos objectifs. En réalisant votre plein potentiel, vous nous aiderez à atteindre notre objectif de réduire de moitié le temps entre la découverte et la thérapie.
-
Notre culture et nos valeurs
Premiers en pharma avec un comité DE&I, nous valorisons chaque voix. Avec Sanofi, faites entendre la vôtre pour bâtir notre avenir.
-
-
Meet Azer Hallabi, Project Manager, Global Regulatory Affairs
Discover the dynamic world of regulatory affairs with Azer Hallabi, Project Manager in Global Regulatory Affairs at our Budapest Hub.
-
Meet Nils Libert, Associate Scientist in R&D
Meet Nils Libert, an Associate Scientist contributing to groundbreaking research in R&D, Belgium.
-
Meet Orsolya Dina, Receivables & Revenue Team Lead
Follow Orsolya Dina’s inspiring journey as she embraces new opportunities for growth and advancement.
-
Meet Stefanie Van Poucke, GMP QA Head
Join Stefanie Van Poucke as she navigates the world of Quality Assurance, leading GMP QA efforts in R&D, Belgium.
-
Meet Robin, Digital Product Owner, Belgium
Dive into the digital world with Robin Meuris, as he discusses his role as a Digital Product Owner in Belgium.
-
Meet Ádám Honvéd, Product Owner Process Analytics
Step into the world of analytics with Ádám Honvéd as he shares his journey as a Product Owner for Process Analytics at our Budapest Hub.
-
Dachuan Li: From Operating Room to Medical Education
Dachuan Li traded his surgical scrubs for a career bridging science and healthcare as a Medical Science Liaison (MSL) in China.
-
Julien Guyomard: From Cars to COVID to Canada
How seizing opportunities built a global career. Julien's career in communications has taken him from the production lines of French car factories to the global stage of the Paris 2024 Olympics and finally to leading communications in Canada.
-
Vincent Dufauret: Embracing the Unexpected - Building a Versatile Career
Currently Global Digital Communication Project Lead, Vincent reflects on his diverse career journey. He shares the insights he wishes he'd understood from the beginning.
-
Finding Purpose at Sanofi: A Finance Professional's Path to Making a D
Hungarian Senior Financial Analyst Zoltán Borbás shares how the Budapest Hub offers a springboard for career growth while working for a company with real-world impact.
-
Carmen's Sanofi Journey: A Son’s Rare Diagnosis, a Renewed Mission
Carmen María Escamilla is Head of Customer Care in Supply Chain, based in Mexico. She discusses how personal experience with her son's rare genetic disorder helped shape her 11-year pharmaceutical career journey and why ensuring medicine availability has become her mission.
-
Balancing Career and Family: How Sanofi's Employee-First Culture Creates Opportunity in China
Lewis Lai, Direct to Patient (DTP) & Dual channel Pharmacy (DCP) Channel Manager based in Hangzhou, China, shares how Sanofi's supportive workplace policies and culture have enabled him to thrive professionally while embracing fatherhood.
-
Sustainability at the Heart: How Sanofi's Transformation is Building a Purpose-Driven Culture
Serena Ceccarelli reveals how Sanofi's integrated approach to sustainability is transforming the pharmaceutical giant while creating lasting social value through ambitious environmental targets and expanded healthcare access.
-
One Sanofi Career, Many Chapters: Bold Moves and Saying ‘Yes’ Drives Growth
Istanbul-based Şayan Tomris Örs, currently Polio, Pertussis, and Hib (PPH) Head of Eurasia for Vaccines at Sanofi, discusses her journey from chemical engineering graduate to marking leader to head up a franchise.
-
Lab Bench to Global Strategy: How Scientific Passion Led to Immunology Leadership
Aayam Lamichhane, Head of Strategy and Operations for Sanofi's Global Immunology Franchise, shares how his childhood fascination with science, a commitment to serving patients, and a drive to create meaningful change in the world led to a remarkable career journey across continents.
-
-
-
Meet Douglas Penson, Sustainability Apprentice, UK & Ireland
Douglas is a Corporate Responsibility and Sustainability Apprentice with a passion for the environment. Through his apprenticeship at Sanofi, Douglas is gaining valuable knowledge and contributing to meaningful, purpose-driven work.
-
Meet Matthew Odogwu, Associate Brand Manager Flu & Travel, UK & Ireland
Matthew is one of Sanofi’s Emerging Talent Graduate Scheme participants. Through hands-on rotations across different business units, he’s developed a diverse skill set – from tender management to marketing – while gaining real ownership and accountability.
-
-
Team Science: Building Breakthroughs Across Borders and Disciplines
Frankfurt-based Dr. Nadine Biesemann, Distinguished Scientist and Section Head for Immunology Research at Sanofi, reflects on how collaborative approaches and diverse perspectives accelerate medical innovation.
-
How Motherhood Accelerated My Career at Sanofi
Bangkok-based Wipada Kitiratanatrakarn, Brand Lead for Polio, Pertussis, and Hib Vaccines across Southeast Asia and India at Sanofi, reveals how becoming a mother transformed her approach to leadership and opened doors she never thought possible.
-
Finding The Role I Was Meant For
Le Thanh Man, Customer Engagement Manager for Sanofi Vaccines in Vietnam, reveals how early rejection became the catalyst for a decade of intentional growth, and how Sanofi's career development resources helped him build the career he'd always envisioned.
-
Making an Impact Beyond the Office
From disaster relief in California to mentoring young scientists and joining the global stage at the Paris Olympics, each experience can deepen your sense of purpose – and help your career take root and thrive.
-
Ignite Your Potential: Cordula
Cordula’s manager, Paul, always had faith in her. That’s what helped her to believe in herself. Now she’s helping her colleagues transform medicine.
-
Ignite Your Potential: Sam
Sam’s mom pushed her to be a better listener and always put patients at the center of what we do.
-
Ignite Your Potential: Paul
Watch Paul discuss how his partner’s uncle inspired him to never settle and always put patients at the center of what we do.
-
Ignite Your Potential: Eldar
Eldar’s dad taught him to always persevere and push for better outcomes – even when the odds are stacked against you.
-
Ignite Your Potential: Denise
Denise explains how Glauber, her beach tennis coach, gives her the confidence to always push for better.
-
Ignite Your Potential: Lana
Lana is motivated to solve rare diagnosis puzzles for millions of patients – all by seeing the bigger picture through their eyes.
-
What makes Sanofi unique?
Sanofi is more than a global biopharmaceutical company, we are a place where purpose, people, and innovation come together.
-
Cross Moves Stories: Isha
With Sanofi, Isha’s journey evolved – supported through change, and inspired to grow. Find out more about cross moves at Sanofi.
-
How did a process engineer grow into a Smart Factory leader?
From process engineering to digital innovation, Brian’s Sanofi journey reflects a career shaped by curiosity, continuous learning, and transformation.
-
Rejoignez notre communauté
de talents
Que pourrions-nous accomplir ensemble ? Chaque Sanofien travaille sur des projets qui ont un véritable impact sur la vie des gens.
Inscrivez-vous dès aujourd'hui et découvrez nos dernières opportunités dès qu'elles seront disponibles.