Customer Facing Performance & Incentive Manager

Job title: Customer Facing Performance & Incentive Manager

• Location: Riyadh, KSA

                          Dubai, UAE

• Job type: Full Time

About the job

KEY RESULTS / ACCOUNTABILITIES

Responsibilities: -

• Transition from local process to global. Actively lead and develop SBO operations associates and ensure new technologies are leveraged
• Maintain constant communication and collaboration with local and global support functions– Ensure sustainable collaborative working relationship with support functions as other GTMC areas, Digital, Finance, Ethics and Business Integrity, People Business Partner, fostering effective external relationship and influencing strategic direction as needed.
• Ensure sustainable collaborative working relationship- Foster open communication and collaboration with Customer Facing Capabilities teams. Share best practices and lessons learned to improve sales force effectiveness across the region. Coordinate and align activities with other teams to ensure consistency and efficiency across CF Op
• Supports SFE operational framework and drive excellence in execution -: Identify and implement process improvements to optimize hub performance. Acts as Subject-matter expert in sales force effectiveness, to provide consulting service to foster sales force efficiency and effectiveness. Challenge and provide recommendations for sales operations support processes and ensure alignment within the organization priorities encouraging continuous improvement. Examples of processes considered but not exhaustive are:
  • Incentive Plan design, management and analysis: Ensure alignment of incentive plan design with affiliation strategy and global. Partner with the key stakeholder in local markets to design and implement incentive programs that motivate and reward in-field teams for achieving their sales targets and exceeding expectations. Analyze sales performance data to assess the effectiveness of incentive programs in driving desired behaviors and results. Identify areas for improvement and recommend adjustments to optimize incentive structures and maximize program ROI. Support creation of clear and concise communication materials to explain incentive programs and eligibility requirements to the in-field team
  • Sales target setting: Evaluate and improve TS methodologies. Seek and ensure the establishment of ambitious but realistic goals, use a consistent approach, assign goals fairly, and ensure alignment with organizational goals.
  • Performance tracking: Develop key insights based on key performance indicators (KPIs) to support sales force effectivenmess for both, exceutional and transformative activities Refresh Existing Reports and identifies improvement opportunities in reporting and tools and as needed structure / functionality with the latest insights as they become available. Conducts correlation analysis for activation activities and real performance
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KEY WORKING RELATIONSHIPS

INTERNAL

Cross Functional Collaboration with:

Country Council

Franchise Heads

People & Culture

Finance Business partners

Sales Management

Global Customer Facing Capability team

Occasional Contact with:

People Service hub Team

Marketing

Insights & Analytics

Other CFC sub-pillar

EXTERNAL

Would be expected to be involved with:  

Market data providers

About you

SKILLS, EXPERIENCE & KNOWLEDGE REQUIREMENTS

• Interpersonal Skills
• Self-awareness and self-leadership.
• Outstanding communicator.
• Problem solver.
• Ability to take tough decisions.
• Learning agility.
• Understands customers and market trends, identifying and adopting best practices to constantly increase productivity.
• Financial Acumen
• Data & Analytics
• Data visualization Dashboards

Education Level

• BA in Business Administration, Data & Analytics, or any related field
• Pharmaceutical or Medical Education is a Plus
• Previous experience in a pharmaceutical company is preferred