Customer Facing Performance & Incentive Manager
Riyadh, Saudi ArabiaDubai, United Arab Emirates Permanent Posted on Mar. 27, 2025 Closing on Apr. 10, 2025
Job title: Customer Facing Performance & Incentive Manager
- Location: Riyadh, KSA
Dubai, UAE
- Job type: Full Time
About the job
KEY RESULTS / ACCOUNTABILITIES
Responsibilities: -
- Transition from local process to global. Actively lead and develop SBO operations associates and ensure new technologies are leveraged
- Maintain constant communication and collaboration with local and global support functions– Ensure sustainable collaborative working relationship with support functions as other GTMC areas, Digital, Finance, Ethics and Business Integrity, People Business Partner, fostering effective external relationship and influencing strategic direction as needed.
- Ensure sustainable collaborative working relationship- Foster open communication and collaboration with Customer Facing Capabilities teams. Share best practices and lessons learned to improve sales force effectiveness across the region. Coordinate and align activities with other teams to ensure consistency and efficiency across CF Op
- Supports SFE operational framework and drive excellence in execution -: Identify and implement process improvements to optimize hub performance. Acts as Subject-matter expert in sales force effectiveness, to provide consulting service to foster sales force efficiency and effectiveness. Challenge and provide recommendations for sales operations support processes and ensure alignment within the organization priorities encouraging continuous improvement. Examples of processes considered but not exhaustive are:
- Incentive Plan design, management and analysis: Ensure alignment of incentive plan design with affiliation strategy and global. Partner with the key stakeholder in local markets to design and implement incentive programs that motivate and reward in-field teams for achieving their sales targets and exceeding expectations. Analyze sales performance data to assess the effectiveness of incentive programs in driving desired behaviors and results. Identify areas for improvement and recommend adjustments to optimize incentive structures and maximize program ROI. Support creation of clear and concise communication materials to explain incentive programs and eligibility requirements to the in-field team
- Sales target setting: Evaluate and improve TS methodologies. Seek and ensure the establishment of ambitious but realistic goals, use a consistent approach, assign goals fairly, and ensure alignment with organizational goals.
- Performance tracking: Develop key insights based on key performance indicators (KPIs) to support sales force effectivenmess for both, exceutional and transformative activities Refresh Existing Reports and identifies improvement opportunities in reporting and tools and as needed structure / functionality with the latest insights as they become available. Conducts correlation analysis for activation activities and real performance
- undefined
KEY WORKING RELATIONSHIPS
INTERNAL
Cross Functional Collaboration with:
Country Council
Franchise Heads
People & Culture
Finance Business partners
Sales Management
Global Customer Facing Capability team
Occasional Contact with:
People Service hub Team
Marketing
Insights & Analytics
Other CFC sub-pillar
EXTERNAL
Would be expected to be involved with:
Market data providers
About you
SKILLS, EXPERIENCE & KNOWLEDGE REQUIREMENTS
- Interpersonal Skills
- Self-awareness and self-leadership.
- Outstanding communicator.
- Problem solver.
- Ability to take tough decisions.
- Learning agility.
- Understands customers and market trends, identifying and adopting best practices to constantly increase productivity.
- Financial Acumen
- Data & Analytics
- Data visualization Dashboards
Education Level
- BA in Business Administration, Data & Analytics, or any related field
- Pharmaceutical or Medical Education is a Plus
- Previous experience in a pharmaceutical company is preferred
Pursue progress. Discover extraordinary.
Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let’s pursue progress. And let’s discover extraordinary together.
At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
Watch 'One day at Sanofi' and check out our Diversity Equity and Inclusion initiatives at sanofi.com
You have not viewed any jobs yet.
You have not saved any jobs yet.
Developing
our talent
We believe better is out there – and that extends to how we support people. Our People Strategy prioritizes inclusivity, transparency, and efficiency in talent development. It’s allowed us to chart personalized plans to keep employees and managers on the same page when it comes to training and succession planning. From upskilling to mentorship, we prepare our teams with the resources they need to pursue progress.
Find out more about this location
Experience possibility
-
-
Cambridge Crossing
We're bringing together 2,500 people from across our organization — R&D, Medical, Commercial and Global colleagues all working to realize the power of collaboration.
-
Innovation in Action
Our flexible lab of the future will transform how we conduct research, while our innovation center will be fully integrated with existing R&D locations.
-
Sustainable and Green
Our new facility was built to minimize the environmental impact — helping protect our planet and people. Using resources efficiently, we're providing greener, healthier workspaces.
-
Sanofi’s AI Centre of Excellence in Toronto
The Centre is focused on using leading technologies to develop world-class data and artificial intelligence (AI) products to create value for the health sector.
-
Ama
Ama puts her project management techniques and ServiceNow knowledge to use to help advance Sanofi’s Digital Data operating model. Learn how our team connects data and AI to do what’s never been done before.
-
Sanofi Canada's Philanthropic Efforts
By chasing the miracles of science to improve people’s lives, we surprise ourselves with what we can achieve. Our team is humbled by the impact our efforts make.
-
Emmanuel
Emmanuel, Head of the Sanofi Digital Accelerator, shares how his team builds digital solutions that enable patients to receive new treatments to help improve their lives.
-
Dimitrije
Dimitrije shares insights into the work carried out by the AI Centre of Excellence in Toronto.
-
Ziv
Read Ziv's first-hand account describing the reasons he chose to join Sanofi – and many of the reasons why he now chooses to stay.
-
When you grow, we all grow
We strive to support your whole self with thoughtfully crafted rewards that benefit you physically, financially, mentally and socially. Whatever your role, you'll thrive in our inclusive teams.
-
Build a career with purpose
Bring your passion to your role and impact millions of people around the world. You're in the driver's seat – just set your goals, and we'll provide the training and support that will get you there.
-
Bolder, better futures
Change your life. And the lives of millions around the globe. How? By starting a career where you're supported to grow, while having a tangible impact and learning from the best.
-
Our locations
We're in 60+ countries, all pulling together to define the future of healthcare. Wherever you work, you'll develop your career alongside experts, using technology to chase bigger breakthroughs.
-
Sanofi Stories
At Sanofi every voice matters. Get to know the talented Sanofians shaping our future and pushing us toward our ambitious goals.
-
Sanofi at Cambridge Crossing
Dubbed Sanofi at Cambridge Crossing, our new state-of-the-art facility will create an innovation hub promoting close collaboration and integration among business units. Join us and become part of a team dedicated to chasing the miracles of science that improve people’s lives.
-
Why Sanofi
Get access to the tools, training, and support to reach your goals. By fulfilling your potential, you’ll help us achieve our aim of halving the time from discovery to therapy.
-
Our people & culture
We're the first in Pharma to have a DE&I board. We also have Employee Resource Groups that create spaces for every Sanofian to be heard. Your voice matters – use it to shape our future.
-
Sanofi's Postdoctoral Program
Designed for high-caliber Ph.D. graduates, Sanofi's Postdoctoral Program helps you advance your scientific career in a state-of-the-art environment.
-
Physician Careers at Sanofi
At Sanofi, physicians like you have the opportunity to collaborate on new ideas and challenge established thinking. Learn about Physician careers here.
-
AI Centre of Excellence
The AI Centre of Excellence at Sanofi is a unique data-driven team based in Downtown Toronto. We pride ourselves on being data-obsessed and highly focused on using state-of-the-art technologies to drive global impact.
-
-
Join our
talent community
What could we achieve together? Every Sanofian works on projects that truly make a difference to people’s lives.
Sign up today and discover our latest opportunities as soon as they’re available.