iShift Key User Network Facilitator

• Location: Budapest, Hungary
• Flexible working: hybrid

About the job:

The iShift Program is a strategic initiative aiming at harmonizing & simplifying ERP related business processes through the implementation of SAP latest technology (S/4 HANA).

The iShift Business Operations organization is based on five pillars: Transformation & Operational excellence, Change & Engagement office, Center of expertise, Project management, Key users Support stream.

We are seeking dynamic and experienced professionals to lead and transform our Key Users community in the Hub. This role positions you as the central point of contact for iShift Business Operations on the Hub, serving as a strategic bridge between the Key Users Community and Global teams.

This high-visibility position is crucial in orchestrating our Key User network and ensuring optimal iShift utilization while maintaining governance excellence. You will spearhead the management of the entire backoffice KU community, ensuring seamless operations across various support functions.

Strategic stakeholder management will be a core competency, enabling you to drive effective communication between hubs and functions while delivering critical projects and initiatives that shape Sanofi's digital future.

Main responsibilities:

Strategic Stakeholder Leadership

• Drive high-level relationships with diverse stakeholders across functions, Retain activities, and Hub operations
• Champion communication and collaboration between various teams and departments
• Ensure strategic alignment of objectives and expectations among all involved parties

Key User Network Leadership

• Orchestrate and coordinate the Key User network across the organization
• Design and implement innovative strategies to enhance collaboration and knowledge sharing in the hub and across hubs
• Proactively identify solutions within the KU community and direct them to appropriate resources before ticket escalation
• Build and nurture the Key User backoffice community as a center of excellence
• Lead communication and engagement initiatives within the community
• Organize impactful meetings and events to foster collaboration and knowledge transfer
• Participate in governance structures for both Retain activities and Hub operations
• Collaborate strategically with functional teams and Hub management to ensure smooth operations and decision-making processes
• Drive cross-functional cooperation to achieve organizational goals

Strategic Problem-Solving & Innovation

• Implement robust processes to identify and address Key User pain points
• Analyze feedback and data to propose and implement strategic solutions

E2E Key User Lifecycle

• Support and guide KU through their onboarding and offboarding journey
• Anticipate team movements and rotations and proactively identify future KU talent within their scope

Continuous Improvement Leadership

• Implement strategic processes to identify best practices and improvement opportunities
• Analyze feedback and data to propose and implement solutions, working closely with the process CI role

Community Excellence & Event Leadership

• Lead transformational community management initiatives, including organizing and facilitating signature iShift days
• Develop cutting-edge strategies to increase engagement and participation in community events

Operational Excellence: L1 Support

• Oversee the delivery of L1 support to Key Users
• Ensure timely and effective resolution of issues with excellence standards

Strategic Testing & Quality Assurance (UAT)

• Coordinate and provide expert support for User Acceptance Testing (UAT) for RT (Real-Time) and BVP (Business Value Planning) processes
• Ensure flawless execution of UAT and timely feedback collection

Strategic Project Leadership

• Lead and manage high-impact ad-hoc projects as assigned
• Ensure project excellence with goals met within specified timelines and budgets

Service Excellence Management

• Oversee the strategic management of Application Management Services (AMS) Service Level Agreements (SLAs)
• Monitor performance excellence against SLAs and implement continuous improvements
• Coordinate strategically with the Application Management Services (AMS) team to ensure seamless support and maintenance of systems
• Facilitate knowledge transfer excellence between project teams and AMS to ensure continuity of service
• Collaborate with AMS to address issues, implement changes, and drive continuous improvement

Innovation Leadership - SAP AI Investigation

• Lead cutting-edge investigation into SAP AI solutions for potential implementation at Sanofi
• Collaborate with key stakeholders to assess feasibility and potential benefits of SAP AI integration

About you:

• Proven experience in a similar role, preferably in a large enterprise environment
• Strong understanding of SAP systems and Key User support processes
• Fluency in English
• Excellent leadership and team management skills
• Strong problem-solving and analytical skills
• Exceptional communication and interpersonal skills
• Experience in project management and community engagement
• Knowledge of AI and its applications in enterprise systems

Why choose us?

• An international work environment, in which you can develop your talent and realize ideas and innovations within a competent team
• An attractive, market-oriented salary and cafeteria benefits
• Flexible home office policy
• Work from an "Office of the Year 2020" finalist office

Be part of something exceptional. Our Budapest Hub has been recognized for workplace excellence, innovation, and our commitment to putting people first. See the full list of our awards at the end of this posting.

• Office of the Year 2025 – Evolution Award
• Our most recent award – Sanofi is recognized for creating an innovative workspace that supports collaboration and adaptability.
• Marketing Diamond Award 2026 – Employer Branding
• One of the highest honours at Hungary's prestigious Marketing Diamond Awards, recognizing excellence in employer branding.
• BSC Investor of the Year 2025
• Awarded by HIPA, ABSL Hungary, and AmCham Hungary for our contribution to Hungary's business services sector.
• PwC Workforce Preference Survey 2025 – Top 3 Most Attractive Employers
• Ranked 3rd among the most attractive employers in Hungary.
• Hungarian Employer Branding Awards 2025 – Gold & Silver
• Best Strategic Employer Branding Campaign (Gold) and Best Employer Branding Campaign in the Pharma Sector (Silver).