Customer Development Lead
Barcelona, Spain Permanent Posted on Feb. 18, 2025 Closing on Mar. 19, 2025Job title: Customer Development Lead
· Location: Barcelona
At Opella, we build trusted and loved brands that connect with hundreds of millions of consumers worldwide.Our mission is to enable better self-care for individuals and communities, while also contributing to a healthier planet. We strive to act as a force for good by integrating sustainability along our business and employees’ mission and operate responsibly from both a social and environmental point of view. To achieve this, we need people who can shape the future of our business and help us on our journey to becoming the best fast-moving consumer healthcare company in and for the world.
Within Opella, we have the ambition to Grow and Perform even stronger and faster, ahead of the Market. That’s why we are looking for talents who: •Like agility and new ways of working • Value operational autonomy and speed decision-making • Are passionate about data and digital transformation • Are consumer-obsessed and want to make a difference • Have an entrepreneurial spirit.
As part of the Opella´s team, you will have the opportunity to work in an environment where people can thrive, grow, enjoy and be at their best. Our aim is to create an inclusive and exciting workplace for FMCH talents where we value authenticity, passion, speed and strong sense of purpose to work together as one Consumer Healhcare team.
About the job
Role Purpose:
Manage end-to-end customer engagementstrategy,plans and customer development.
Designand coordinatethe Commercial Policy and ensurethe nationalimplementation across country´s sub-regions and customers, to boost market share and profitability.
Transforming inputs of Brand’s and Zone teams into profitable local channel plans.
Serve as an ambassador for newways of sellingand a reference for the team.
Main responsibilities:
Strategic Vision & Operational Excellence:
Lead and coordinatethe Go-to-Market strategy.
Executecustomer segmentation, investment allocation, and growth plans.
Support the team to build strategic relationships with key customers.
Monitor and drive sales volumes, market share, profitability, and customer service KPIs.
Lead projects contributing to business strategy.
Customer Planning:
Contribute to demand planning and forecast accuracy.
Ensureexcellence inexecution andoutstandingperformance monitoring with fit-for-purpose tools (CRM System, Image Recognition Software & Communication) to efficiently execute, monitor and improve performance.
Out-come obsessed: ownership inSell-in & Sell-out target delivery.
People Management:
Inspire, lead, and developthehigh-performing commercial team.
Foster a sell-out driven performance culture.
Promote a collaborative andCustomer-Centricand Challengermindset.
Implement personal development plans and succession planning.
Key Relationships:
Internal:
Local: Sales, Marketing, Shopper, Legal, Customer Service, Communications, Performance, Medical, People & Culture, Procurement, Supply Chain, Regulatory.
Regional/Global: Western Europe LT Team, Customer Excellence.
External: Customers (medical professionals, wholesalers, pharmacists), agencies.
About you
Experience:
+10 years of OTC/FMCG experience is a must and proven national sales management experience.
Education:
University degree and Master's
Soft and technical skills:
Influential and passionate leader with strong financial acumen.
Strategic, creative, and problem-solving mindset.
Excellent communication, negotiation, and analytical skills.
Proficient in sales management, forecasting,brand managementand business planning.
Languages:
Fluent in Spanish and English; other languages are a plus.
Why choose us?
Opella Consumer Healthcare, we have one shared mission – we're building a healthier future by helping people, help themselves. We empower people to champion better self-care for themselves, their communities, and our planet, through our consumer-inspired, science-based products and solutions. Through our unique and balanced portfolio of more than 100 loved brands, including 15 global and local high-growth challengers such as Allegra, Dulcolax and Buscopan, we deliver our mission: helping more than half a billion consumers worldwide take their health in their hands. We are on an exciting journey to deliver our ambition: to become the best Fast Moving Consumer Health (FMCH) company In & For the world.
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At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
Watch 'One day at Sanofi' and check out our Diversity Equity and Inclusion initiatives at sanofi.com
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