Digital Workplace Expert

Digital Workplace Expert

Barcelona, Spain

About the job

Ready to push the limits of what’s possible? Join Sanofi CHC in one of our corporate functions and you can play a vital part in the performance of our entire business while helping to make an impact on millions around the world.

Our team is engaged in designing, delivering and supporting Digital Tech Services for all CHC worldwide. 

We deliver our solutions in a highly competitive market answering FMCH needs and sometimes supporting regulated environments (GxP, SoX and other regional or local regulations). 

Our team operates in an international context, serving all markets in most of the countries around the world. 

Digital Technology & Architecture organization encompasses following capabilities: Integration, Enterprise Architecture, Operations, Cloud engineering, Platform Engineering (e.g. DevOps & related framework), Enabling Platforms (ServiceNow, Observability, Chatbots, RPA, …), Digital Workplace and more “classical” infrastructures (hosting, network, servers, …). 

As a target, Digital Workplace corresponds to following capabilities & tooling: 

• Productivity & Collaboration suite (Microsoft 365, with Office suite, Teams, Email, …) 

• Videoconferencing (Zoom, Teams) & space booking (Logitech) 

• Devices & Mobility (Windows, Mac, Workstation as a Service, mobile phones & tablets, device imaging & software deployment, Intune) 

• Digital Signage & IP-TV 

• Telephony (VoIP, Teams or fixed) 

• Secure Printing & Scanning services 

• Application store for applications deployed on or accessible from end users’ laptops requiring either a license or a local setup 

• Ideation tools (Miro, BrightIdea, Klaxoon, …) 

• Robotic Process Automation (Automation Anywhere, ...) 

As a Digital Workplace expert, you’re a technical expert for this domain. You will report to the Digital Workplace Lead, overseeing all  these capabilities from an architecture & solution design perspective (i.e. features & capability map, expected evolutions, product selection, high-level roadmap, demand management, user education, corrective & preventive maintenance, build & run budget, …) whether they are owned directly by CHC or managed by Sanofi. 

The main objective is to control the landscape of CHC and build the strategy to move to a full autonomy. The main capabilities to tackle will be M365, videoconferencing and devices. 

As the team and capabilities grows, you’ll progressively become a product owner for one or more of these Digital Workplace products, depending on CHC roadmap. 

Below are the key responsibilities for this role, that applies at different degree whether the services & required components are owned by CHC or not. 

Main responsibilities

Product inventory & lifecycle

• Create & maintain a clear cartography of CHC end-user devices 

• Create & maintain a clear cartography of CHC usages & implementations of Digital Workplace capabilities (e.g. licenses, Zoom-equipped rooms, Digital Signage & IP-TV devices, managed by Sanofi or CHC, …) 

• Provide technical insights to develop autonomous CHC product roadmap (features, capabilities per products, expected evolutions, CHC target landscape) 

• Design Digital Workplace solutions as per CHC fit-for-purpose requirements and maximize their usage 

• Design Digital Workplace solutions processes from demand to delivery, including change management process. Leverage as much as possible automation (e.g. ServiceNow, PowerAutomate, ...) 

• Ensure close relationships with products’ vendors to get necessary expertise on their products 

• Ensure solutions architectures, processes and support models are correctly documented, especially in application referential (ServiceNow APM & CMDB) 

• Apply strong change management process (release management, approvals, major issue, outage, new features communication, …) 

Budget & TCO

• Contribute to budget required to manage products (new releases, licenses, run costs, …) and to ensure value maximization (e.g. fit-for-purpose licenses, streamline support partners, …), especially from “shared with Sanofi” to “fully autonomous” 

User Experience, Adoption & Education

• Propose trainings for end-users to maximize usage of key products and communicate regularly on thei usages (e.g. new features, how-to, …) 

• Propose adoption measurements to promote maximum usage of products’ capabilities 

Reliability & Operations

• Through problem solving approach and in partnership with Operations team, contribute to root cause analysis and conduct post incident reviews to identify areas for improvement 

• Manage products’ roadmaps to maximize reliability and fit-for-purpose capabilities 

• Partner with CHC & Sanofi Infrastructure teams to smoothly integrate these products into Digital landscape 

Security & Compliance

• Work closely with security teams to ensure compliance and address vulnerabilities (e.g. integrate security features in product’s roadmap) 

• Partnering with Digital Quality representatives, ensure alignment with regulations (GxP, SOX, …) and contribute to provide necessary documentation & answers to audits as required 

Projects

• Deliver evolutions & projects related to Digital Workplace scope, or oversee them if managed through Sanofi stakeholders 

• Contribute to CHC real estate projects to bring Digital Workplace design & delivery of solutions 

About you

Technical background required

• Bachelor’s degree in computer science, Information Technology, or related field, with various proven experiences in international context across global organizations 

• Proven experience in owning key Digital Workplace products, especially their initial setup, like M365, Videoconferencing or devices 

• Proficiency in Digital Workplace products & vendors eco-system, with deeper technical knowledge on some of them, especially what CHC will need to tackle more rapidly: M365, videoconferencing (Zoom, Teams) and devices 

• Culture in DevOps approach and automation capabilities 

Soft skills required

• Proven experience working in global virtual teams and international matrix environment 

• Ability to take the lead & ownership (e.g. to find a solution, propose new idea and execute them, …), even in unclear situations. Contribute to clear the unclear 

• Good verbal, written and interpersonal communication skills, with ability to talk to end-users and adapt “tech” language to various audience 

• Curious, open-minded, « out of the box » thinking 

• Agile and continuous improvement mindset, with critical-thinking and root-cause-analysis paradigms 

• Fluent in English